Tanveer Ali Email and Phone Number

• Working with cross-functional teams in a dynamic global environment as PMO.• Managing the scope of projects from inception to closure. Define, develop, and manage implementation schedules as per project budgets.• Coordinating with resources, preparing project budgets and effective tracking of completion and project milestones, control on project scope, and mitigate risks.• Presenting monthly COO Deck PPT for management review and highlighting activities such as New Order Win’s, Milestone Completion, Competency Development Activities, Risk, Issue & Mitigation Plans, PMO analyse on R.A.G, Presales dashboard etc. of projects across the globe• SPOC for Project Stakeholders, reviewing monthly on project activities to understand the challenges on delivering project scope and highlighting the same to management• Implementing the decisions made by the superiors in projects like (lever/cost optimization) and reviewing the KPI’s to better project prospects • Handling a team of 3 for all PMO related activities as lead• Mentoring project managers by leading complex work break down sessions that help them identify project deliverables, milestones, task dependencies and the critical path.• Interacting with cross-functional teams like (HR & Finance) to understand challenge in resourcing and involved in monthly billing activities to ensure seamless billing process• Tracking project financials on monthly basis as against AOP/Planned budget• Working on projects as per AOP defined by management to ensure the projects are in track, and highlighting where it needs management attention.• Interacting with Project Stakeholders weekly to understand if any changes in Resourcing, Milestones Achievements or Deliverables and making it sure that meets as per initial plan• Guiding Project Team to get appropriate DOA approval if forecast exceeds the Budget / AOP• Making sure the project related documents are in PMO repository well before the project kick-off

Engaging with delinquent customers for collections of legitimate duesManage various channels / partners used for debt servicingEnsuring compliance of the laid down processes by the regulators and the bank for debt servicingProviding timely feedback to superiors on the market dynamics and scenarios to enable business decisionsCollection and debt servicing of delinquent customers for Personal Loan banking productEnsuring collection of payments from the Customer / Clients on time and handling buckets 5 & 6 currentlyEnsuring positive customer service experience in the process of collections and high standards of customer serviceHandling over 7 members from COLLMAN agency for daily Collections, Staggered Payments & SettlementsActively monitoring daily process of each agency member and driving them to achieving their Weekly & Monthly targetsUpdating the daily Collections. Staggered & Settlements activities in CAPS & FINNONE application for future follow up trackings

Review KPIs, spot trends in project performance and advice PMs and Executives accordingly. Co-ordinate with PMs for daily activities, status and progress to ensure achievement of project schedule targets set by management across India.Reviewed project documentation and interviewed Senior Management, Project Management team, Vendor team, and other business stakeholders regarding their experience in group and individual formats to identify and document lessons learned and provide recommendations to mitigate them in future projects. SPOC for customers and sharing proposals for fresh orders / quote for renewals and processing orders in CMS applicationMentoring project managers by leading complex work break down sessions that help them identify project deliverables, milestones, task dependencies and the critical path.Monitoring program risks through an on-going process of identifying, assessing, tracking, developing and executing risk mitigation strategies.Exceeded leaderships expectations by recording accurate program health by collecting and consolidating a team of project managers various project work plans and statuses in order to effectively communicate relevant project information and highlight risks to the executive team.Currently handling 8 members of support team for Linux platform achieving individual goals and actively monitoring progress assignments are designed to strengthen the team’s business knowledge, project approach and presentation skills.Experienced in Managing Multiple Vendor’s (SIFY, TATA, STT, Elintsys, Crayon, AWS, Reliance, CTRLS, JNR Mgmt. & Redington) for their invoice and business processes.Provided weekly project reporting to CFO through dashboard - highlighted milestones, issues, risks and costs audited all technology projects across firm; prepared materials for weekly IT Project Managers Meetings - reviewed status and assessed healthKnowledge in services like CLOUD, VPS, Mailing, Hosting, Domains & SSL Certificates.

Co-ordinate with Field Engineers via (Telephonic Calls, Mails and tickets etc.).Taken ownership of calls, tickets, incidents and seeing it through closure.Escalated Calls, Tickets and mails to where necessary related teams.Support for all 1st level issue relating to Clients and Dealers more than 300+ Branches all over (Pan India).Network Expansion includes New Dealer Branches, & Replacement of existing Dealers.Making decisions with Project Managers for B2B rollouts of dealers into DMS Software.Presented PPT weekly Change Request report for total work completeness tracking and upcoming new locations follow up with project managers & business heads.Troubleshooting and configuration support for DESKTOP, VPN, REMOTE SERVER, MS OUTLOOK & DEALER SERVER issues via TEAM VIEWER, WNM, AMMYY, ANYDESK and SKYPE Etc.Responded to Calls and Incidents following up with related teams for Vendor requests closure within agreed time scales SLA.Have an experience of handling Team for support 5 to 6 membersExtracted the Dealers data from LINUX CENTRALIZE SERVER and Published daily total business wise MIS Reports for NISSAN business tracking.Published daily MIS Reports of L1 Team, IBM & SIFY teams for pendency follow ups.Basic knowledge in Automobiles process like (Dealers and Business Prospects Etc.).Appointing trainers at newly Migrated Dealers for smooth training process and received training feedbacks.Responsible for Tower / Pole installation at dealers location based on NISSAN Business Plan and feasibility report provided by the SIFY Team.Coordinated with SIFY and IBM as SPOC for timely NISSAN Rollouts and configuration of Primary & Secondary links and Data Migrations at dealer’s locations.Executing files from DBS to Dealer Business Server, Parts & Services Warranty details for dealer tracking.Received Interface & Patch Files from L2 / Developers and executing into Dealer Server for new product / vehicle variant implementations

Handled inbound Calls, Mails, Chats and HPSM Ticketing Tool to resolve customer requirements.Escalating Calls, Tickets and Vendors to where necessary related teams.Taken ownership of calls, tickets, incidents and vendors seeing it through to closure.Support for all 1st level issue relating to Clients, Agents and Dealers more than 10,000 users all over (Pan India).Handled incoming incidents and tickets from HPSM Tool (HP Service Management) and creating vendor from third party webpage for 2nd level issues.Making decisions with Project Management Officers (PMO) to deploy new version of GC Core Application base on clients new requirements.Published daily Reports of total calls, tickets and vendors registered and closed for follow up.Troubleshooting and configuration support for clients desktop, networking and applications issues via Team Viewer, Windows Net Meeting and AMMYY Admin (Etc.).Answered & responded to Calls and Incidents following up with L2 team for Vendor requests closure within agreed time scales.Published monthly and daily total business product wise MIS Reports applying Pivot Table for UIIC client business tracking.Published daily MIS Reports of SAP and Incidents for internal SAP Team and Infrastructure Team pendency follow up.Experienced in Handling / Managing Team as Mentor when TL not available.Have knowledge in all level of General Insurance process like (Underwriting, Accounts and Claims Etc.).Configured of newly joined clients in HPSM tool and creating AD ID for login based on user profile.Checking daily internal servers for maintenance and sending server statistics to reporting manager.Managed all reports and excels database for future requirement analysis.Creating Severity level Interactions and Incidents based on PMO Team requests for urgent issues.

Handled inbound Calls, Mails and Chats to resolve customer requirements (Pan India).Handled the customer issue and issuing policy for walk-in customers.Customer meeting and interacting for their queries.Prepared quotations for the Motor and Health policies products.Following-up with branches for completion pendency to resolve the issue.Handled claim intimation and appoint the intermediary for spot survey.Following-up with the internal claim and underwriting departments.Issued manual cover notes for motor policies.Ensured that all call details are captured and entered in the logging excel sheet.Prepared monthly MIS Reports for productivity.Appointed surveyors at the accidental locations for SPOT / FINAL survey.