Tanya Diamond Email & Phone Number

Accomplished Senior Leader with successful track record in transforming and remediating Digital Operations, building successful IT Service Desks/ Contact centres, leading product implementation of new solutions and services and building and leading diverse multi-disciplined Digital teams, in New Zealand and the UK across multiple industries.I am passionate about building diverse, highly engaged, and performing teams by creating environments for people to thrive in and achieve outstanding results and this is the heart of my leadership style.I am most at home in front of a whiteboard, problem solving, solution building and communications planning. I have been fortunate to complete a Masters of Advanced Leadership Practice (MALP) at Massey University, I came out with a real understanding the impact of technology disruption on the organisation and underpinning this is how technology leaders optimise their distinctive human capabilities to set them apartAs Virtual Chief Transformation Officer I:-Assist clients in the optimal use of Information Technology (IT) within their company. Including helping guide the necessary cultural and process changes within organisations. -Help create, evaluate and apply digital transformation strategies to clients’ daily operations to improve organisational outcomes.-Develop and execute on transition plans, perform detailed pre/post analysis, delivering workshops, identifying processes/systems changes and overseeing project management and testing functions where required.As a Senior Manager at Air New Zealand, I was responsible for ICT services including the transformation of Digital Services and the consolidation of multiple legacy Service Management and Service Desk systems and processes into a modern simplified SAAS solution and creating additional new service channels. Also leading Digital Product Management functions to drive business value in Finance, Payroll, HR, Learning and Supply Chain and implementing new products and capabilities.I bring a pragmatic, logical, structured, and sincere approach to build strong and sustainable partnerships that support business growth.I hold a BA (Hons) in Business Enterprise from the University of Wolverhampton, UK and a Masters degree in Advanced Leadership Practice (MALP) from Massey University Auckland

Listed skills include It Service Management, Service Delivery, Project Delivery, Outsourcing, and 12 others.