Tara Edwards work email
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With a robust background in the banking sector, my role as a Learning Specialist at Citizens has been pivotal in adult education and virtual training. My expertise lies in crafting e-learning courses that meet the stringent regulatory guidelines of mortgage investors like Fannie Mae, Freddie Mac, and Ginnie Mae, ensuring 100% business compliance.Previously, as a Home Mortgage Operations Quality Analyst Officer, I championed quality assurance reviews and process enhancements, contributing to the operational excellence of contact centers. My dedication to process improvement initiatives has been instrumental in aligning our practices with industry regulations, thereby enhancing organizational performance and mitigating risk.
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Learning Specialist, OfficerCitizens Jul 2021 - Dec 2023Glen Allen, Virginia, United StatesExperienced in facilitating and preparing e-learning courses, curriculum, instructional design, and remote training sessions for adult learners. Learning Specialist administering training in compliance and regulatory guidelines for mortgage investors, Fannie Mae, Freddie Mac, and Ginnie Mae. Delivered targeted approaches in training for servicing Conventional, FHA, VA, USDA, and Jumbo residential loans. Met business needs for consumer operations, customer service, job performance, quality control testing, and reporting analytics. Achieved 100% business compliance by employing critical thinking, oral, written communication, and problem-solving skills. -
Home Mortgage Operations Quality Analyst OfficerCitizens Bank Mar 2019 - Jul 2021Glen Allen, Virginia, United StatesConsumer Operations Execution Professional supporting contact centers, delivering quality assurance reviews to comply with Mortgage Investors Fannie Mae, Freddie Mac, and Ginnie Mae regulations. Successfully delivered report analysis and recommended process improvement initiatives to enhance overall performance. Endorsed investor guidelines for bank policy and financial compliance to regulations including AML, CFPB, Fair Lending, FDCPA, NACHA, RESPA, SCRA, TCPA, UDAAP, and state laws. Developed new process improvements for collections payments and loss mitigation procedures in accordance with regulatory changes. Constructed and governed new quality control test initiatives to identify risk issues.
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Office Of The Chairman Senior Advocate OfficerCitizens Bank Nov 2018 - Mar 2019Glen Allen, Virginia, United StatesResponsible for managing, researching, and responding to consumer complaints following bank regulations to provide successful resolutions. Mitigate escalations to Cash Management and Collections Teams ensuring the Real Estate Settlement Act, Truth in Len ding Act, Dodd Frank Act, and the Consumer Financial Protection Bureau regulations are met.
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Mortgage Analyst Qc Lead OfficerCitizens Bank Jun 2017 - Nov 2018Glen Allen, Virginia, United StatesQuality Assurance and Quality Control Lead Officer supporting Mortgage Operations, managing quality performance reviews, and partnering with executive leadership to implement process improvement strategies.
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Quality Assurance SpecialistConduent May 2013 - May 2017Richmond, VirginiaQuality Assurance Specialist with expertise in Government Healthcare Audits and Data Analysis supporting systematic processes of customer service and performance accountability.
Tara Edwards Skills
Tara Edwards Education Details
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Organizational Management & Development
Frequently Asked Questions about Tara Edwards
What is Tara Edwards's role at the current company?
Tara Edwards's current role is Learning Specialist| Curriculum Development, Adult Education, Instructional Design, On-Site and Remote Training Programs..
What is Tara Edwards's email address?
Tara Edwards's email address is ta****@****rox.com
What schools did Tara Edwards attend?
Tara Edwards attended Bluefield University, Bluefield College.
What are some of Tara Edwards's interests?
Tara Edwards has interest in Entrepreneur, Cooking, Teaching Youth And Traveling, Baking, Art, Reading, Music, Bowling, Sports, History.
What skills is Tara Edwards known for?
Tara Edwards has skills like Quality Assurance, Customer Service, Business Development, Training, Coaching, Invoicing, Entrepreneurship, Insurance, Team Building, Program Management, Healthcare, Call Centers.
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Tara Edwards
Presidential Scholar Studying Marketing And Human Resource Management At The Miami Herbert Business SchoolMiami, Fl
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