• Led cross-functional teams to deliver BPO projects on time, enhancing operational efficiency.• Implemented project management methodologies, reducing cycle times and boosting team productivity.• Collaborated with stakeholders to define project scope, goals, and deliverables, aligning with business objectives.• Managed project budgets, optimized resources for higher ROI, and maintained project timelines.• Conducted weekly engagements and led project discussions across regions, improving stakeholder communication.

• Led project planning and execution in Shared Services, ensuring timely and budget-compliant delivery.• Defined project scope and goals, consistently achieving completion within budget and schedule• Created detailed project plans, enhancing team productivity and meeting deadlines.• Coordinated cross-functional teams, providing clear direction and achieving project milestones.• Managed extensive project budgets and resources, optimizing efficiency and maximizing ROI.•

• Delivered diverse Learning Development programs globally, enhancing client engagement and satisfaction.• Designed customized course content, improving training effectiveness for varied audiences.• Led talent assessments and career planning, increasing employee retention rates.• Implemented an LMS, boosting organizational efficiency and compliance, and reducing training time.

• Managed end-to-end operations for new call centers, ensuring timely and successful launches.• Implemented process improvements, reducing costs and optimizing resource management.• Utilized analytics tools to enhance efficiency, boosting productivity, and cutting handling time.• Orchestrated new call center launches while consistently meeting tight deadlines with high success rates.