I am a Client Services Operations Manager at V Digital Services, a full-service digital marketing agency that helps businesses grow and be visible online. I have over 10 years of experience in digital marketing, account management, and customer relationship management (CRM), and I hold a Social and Community Manager certification from the Certified Digital Marketer Program.As the leader of a group of 22 Client Success Managers, I am responsible for the team’s growth, development, and training, as well as ensuring the delivery of high-quality services. I also handle escalation management, hiring, onboarding, and capacity planning. I am passionate about coaching and empowering my team members to succeed and exceed expectations. I have a proven track record of increasing client retention, satisfaction, and loyalty, as well as generating new business opportunities and partnerships.
Listed skills include Crm, Salesforce.Com, Market Research, Saas, and 43 others.