Tara Duval Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

- Train and counsel knowledge management team members in accurate application of organizational publishing standards.- Lead the publication standards team in developing document templates and publication standards to clearly convey information to both service desk technicians and general users seeking explanations of programs and processes used throughout the organization.- Serve as the point of contact for multiple categories of knowledge assets in the knowledge base for the Department of Veterans Affairs Enterprise Service Desk.- Consult with subject matter experts to review, write, edit, and ensure accuracy of knowledge assets using the full knowledge management lifecycle as new programs and processes are adopted by the VA. - Determine the appropriate approval channels for knowledge assets.- Monitor and share client feedback on the usefulness of knowledge assets. Maintain, refine, and update documents based on that feedback.- Collaborate to define best practices for providing useful information to internal clients.- Help design and manage the knowledge base in keeping with organizational priorities and requests.- Develop reports to provide leadership with a clear picture of the knowledge base as it evolves with the addition and removal of applications throughout the organization.

- Trained and counseled knowledge management team members in accurate application of organizational publishing standards.- Led the publication standards team in developing document templates and publication standards to clearly convey information to both service desk technicians and general users seeking explanations of programs and processes used throughout the organization.- Served as the point of contact for multiple categories of knowledge assets in the knowledge base for the Department of Veterans Affairs Enterprise Service Desk.- Consulted with subject matter experts to review, write, edit, and ensure accuracy of knowledge assets using the full knowledge management lifecycle as new programs and processes were adopted by the VA. - Determined the appropriate approval channels for knowledge assets.- Monitored and shared client feedback on the usefulness of knowledge assets. Maintained, refined, and updated documents based on that feedback.- Collaborated to define best practices for providing useful information to internal clients.- Helped design and manage the knowledge base in keeping with organizational priorities and requests.- Developed reports to provide leadership with a clear picture of the knowledge base as it evolved with the addition and removal of applications throughout the organization.

Round Rock, Texas

- Employee of the year for 2011- Developed templates and write test electromagnetic compatibility and environmental test reports for a National Voluntary Laboratory Accreditation Program (NVLAP) accredited lab, in compliance with worldwide industry standards and organizations including:• International Electrotechnical Commission (IEC) and European Normative (EN)• Society of Automotive Engineers • International Standards Organzation (ISO)• U.S. Military• Radio Technical Commission for Aeronautics• Voluntary Control Council for Interference (Japan)• Korean Norms and Korean Standards• CISPR (Europe, Australia, and New Zealand)- Facilitated global trade of new products by providing clients with the appropriate documents and agency contacts to market their products in various worldwide markets. - Collaborated with engineers to edit test data sheets and diagrams so that they accurately reflect test outcomes and adhere to organizational and international standards.- Developed and update styles for new and existing organizational documents and documents being sent to international agencies and customs organizations.- Authored client test plans in accordance with client standards and an array of worldwide electromagnetic compatibility and environmental standards.- Created diagrams to illustrate test setups and conditions.- Trained other writers in all duties, including report writing, test plan writing, diagram creation, and process and review flow within the organization.- Studied current international standards and research new and updated standards as they become available to accurately prepare report templates and ensure that applicable testing procedures are in place.

- Provided configuration management for hardware and software systems. Participated in cross-functional teams to define and document the phases of the software development lifecycle, including planning, requirements gathering and analysis, systems design, development, testing, and deployment using Agile development methodologies.- Created training materials and presentations to teach internal customers how to use new software programs. Developed PowerPoint presentations to describe business operations and profit and loss scenarios for internal and external customers.- Wrote and provided peer review of technical documents to ensure that they adhered to Capability Maturity Model Integration and Project Management Body of Knowledge best practices.- Created standard operating procedures (SOPs) to describe testing, training, and help desk processes within the organization; published and maintained SOPs on multiple SharePoint sites.- Authored and edited analytical reports on the electronic data interchange group’s transactional business.- Wrote business proposals for government contracts.- Created templates for Memoranda of Agreement and Memoranda of Understanding between different groups within the organization.- Authored, edited, and proofread user manuals, release notes, and technical specifications for veteran health benefit plan payment systems and web portals. - Produced detailed diagrams, flowcharts, and screen captures to augment the clarity of process and development sequences.- Gathered information from staff members to develop business requirements documents.- Developed interface design documents to describe and provide instruction related to interfacing Veterans Affairs systems and other government information systems.

- Authored, edited, and proofread white papers, brochures, solution briefs, data sheets, case studies, podcasts, and presentations for IBM hardware, software, and comprehensive services solutions.- Developed training presentations on IBM standards and expectations to provide knowledge transfer internally.- Interviewed subject matter experts from IBM and IBM clients regarding technology challenges, solution implementations, and results.- Published case studies and other documents on the IBM internal and external websites.- Organized and directed creative team meetings with agency art departments to develop appropriate graphics and layouts for IBM documents.- Developed and revised procedures for uploading case studies and other materials to IBM websites.- Reviewed IBM sales representative customer references and made recommendations on suitable subjects for case studies.

- Authored and edited assessment reports regarding clients’ data storage infrastructures, data backup and disaster recovery processes and procedures, network connectivity, and system migrations and upgrades. Interviewed implementation engineers and solutions architects to resolve discrepancies in content of client environment documentation.- Authored and edited requests for proposals (RFPs), statements of work (SOWs), and letters of engagement (LOEs) related to data storage project engagements.- Developed procedures, style guidelines, and best practices for technical writing projects within the organization.- Served as public relations coordinator; published press releases and responded to media inquiries.- Developed skills libraries for solutions architects to accurately capture and present organizational capabilities in relation to data storage infrastructure engagements. Maintained and transferred knowledge of current EMC, Network Appliance, IBM, VMware, and Symantec product releases and education and certification programs. - Composed and edited contracts; reviewed client changes to contracts and advised management of terms of negotiation.- Created marketing materials to convey service offerings to existing and potential clients.- Authored standardized resume-style profiles of consulting team members in response to client service requests.- Managed contract technical writers by establishing workflow, guidelines, and procedures; providing knowledge transfer; mentoring; and reviewing and evaluating project results.- Created job descriptions based on client and internal requirements.

B.A., French Major/Business And Linguistics Minors

Activities and Societies: AIESEC; L'Alliance FrançaiseEarned a passing score on HRCI’s Professional in Human Resources (PHR) certification.

Mba, Management Concentration

Activities and Societies: Financial Management Association