Tara Green Email & Phone Number

Anaheim, Ca, Us

Costa Mesa, California

Costa Mesa, Ca

Director Affinity Operations • Process Improvements: • Become a change agent to champion process improvement initiatives. • Proactively identify potential process improvement areas, suggest options and recommend approaches. • Provide justifications, scope, requirements and success criteria for process improvement initiatives. • Actively participate in all phases of SDLC as the product owner. • Partner Onboarding:• Actively represent customer fulfillment experience and operational needs in the partner onboarding process.• Assist in defining joint operation processes with Affinity partners.• Operational requirements pertaining to monitoring, auditing, reconciliation, billing, correspondence and third-party services. • Cultivate strong working relationships with new business partners.• Work with Information Security and Data Center Operations teams to provide contractual deliverables related to BCP/Disaster Recovery and Organizational Control Reports, such as SAS 70/SSAE 16 documentation• Along with the Information Security team, manage any/all onsite audits to data centers or corporate offices• Manager Responsibilities• Manage a team 2-4 personnel• Hire• Develop teams professional growth plans

Senior Operations Business Analyst • Daily Operations• Assess, prioritize, report and escalate production issues with potential revenue or customer impact. • Manage day-to-day operational responsibilities with designated partners and ensure all escalations are resolved in a timely manner• Collaborate with technical teams and business users to perform impact and root cause analysis. • Identify improvements on the workflow or system and collaborate with the appropriate teams (i.e. Technology, Affinity and Management) to implement the necessary changes.• Recommend appropriate short-term and long-term mitigation strategies. • Work with Technology Operations to assist with implementing escalation controls • Define & Manage internal and external Service Level Agreements (SLAs). • Works with the designated Product Managers and Account Executives to assist with prioritizing tickets• Works with the Call Center to evaluate and escalate urgent partner matters • Perform weekly operational touch point meeting with partners to align on specific needs and priorities• Provide support and become the liaison between the Call Center and the partners

Senior Product Manager – Dedicated Partner • Managed an Affinity Partner Relationship• Created Functional Specification Documents• Lead Joint Business Requirement review sessions• Prioritize enhancements needed for Productions Support/Project• Worked closely with a dedicated engineer team• Monitored Daily File process• Managed the implementation of changes to existing products and new products• Recommended enhancements to existing products to support the business objective• Develop plans, BRD’s, FSD and helped coordinate activities to ensure the changes to product marketing are implemented in a timely manner.• Identify Product enhancements and determine the strategic direction for product lines• Assisted in client presentations and provide product information to aid in selling the product to clients• Coordinated project schedules with the partner and ECD internal team• Managed, escalated customer care ticket to cause and resolution• Analyzed monitoring report to assure members benefits were • Assisted with the month end billing of data to partner• Supported the QA team with testing to assure we met our dates as a team

Lead, Quality Assurance Engineer / Business Operation Analyst• Create, update and execute test cases for the various sites Experian Consumer Direct (ECD) hosts• Black box testing of web-based applications• Works closely with engineering to troubleshoot and isolate problems• Participates in walkthroughs of site functionality, requirements for projects, pre-launch & post launch schedules• Lead Defect Tracking meeting for QA projects• Lead allocated QA Engineers in testing efforts• Works closely with Business Operations to ensure the new production build list has been verified and ready for production on or before the scheduled deadline• Provide statistical information when leading QA projects. These statistics are generated on a daily basis to the project team during the QA testing phase. Stats include, amount of test cases executed, pass or failed, and retested due to previous failure• When Leading QA projects, provide to the project team a Test Schedule of QA assignments for all product areas• Coordinates production pushes for the QA department for 3 different platforms• Works closely with Product Management during UAT testing phase to create test cases, and trouble shoot found issues by the UAT testers• Works with Partner to trouble shoot customer concerns• Communicates daily with Partner to assure system / process stability• Analyzes Data • Audits Data before release to customer• Used Rational Robot to execute test scripts• Used Comp ware Track Record for defect tracking• Used Microsoft Visual SourceSafe and Exam Diff utilities to move files between servers• Used Microsoft SQL Server

Data Management & Services Manager• Responsible for data receipts and payments in a timely manner • Maintained vendor relationships • Implemented new methods and processes for receiving data from vendors • Work with other departments on purchasing of new data • Resolve data integrity issues• Oversee third party vendors to ensure data entered is accurate and meets time schedule• Processed the key punched files from third party vendors and responsible for reformatting them to be useable by the Operations department. • Create a report for upper management showing the current status and availability of data • Responsible for taking information requested by clients, researching it by means of microfiche and various methods of contacting state agencies, then providing the results to the client within a specific time frame. • Processed updates on HP 9000 updates • Modified scripts written on the UNIX system.• Troubleshoot problems with our gateway vendors through the HP 3000 machines• Create and maintain user manuals and inter-department policies• Mentored employees • Interfaced with Human Resources on personnel issues

Data Acquisitions & Operations Manager• Tested all systems to assure they were available to clients and running accurately • Implemented testing policies and procedures • Helped my staff design their workflow using the guidelines set by the company • Assisted the operators in the design and implementation of their data run sheets • Processed updates on HP 9000 server. • Modified scripts written on the UNIX system• Help test all systems in 1999 to determine which ones were not Y2K compliant. After the Y2K changes were completed, tested the systems again to ensure they complied with the Y2K standardsData Acquisitions Supervisor, Production Control• Processed data updates on UNIX systems• Set up schedules for co-workers to perform their assigned system updates • Reported the currency of the updates to clients as well as upper management • Communicated all update problems and issues to various departments• Worked with other departments to resolve report problems