Tara Day Email & Phone Number

• Handled wide variety of client problems; troubleshot full scope of day-to-day issues• Worked closely with Account Management team and producers to find best approach to delivering online tools and resources to clients and prospects• Created and coordinated Agency-sponsored seminars marketed to client and prospects• Updated website/social media with new information and legislations• Created and managed email campaign and quarterly newsletters to clients and prospects• Was responsible for company branding, advertising, and promotional collateral

• Serviced and maintained large accounts; handled wide variety of client problems• Facilitated communication and collaboration between the Claims, Customer Service,Enrollment, and Billing Departments to solve complex client problems• Managed multiple priorities in a fast-paced environment to meet company and clientdeadlines• Gained extensive knowledge of Horizon products, procedures, and systems

• Held full accountability for all post-sale activity concerning groups that range from 50 to 2,000 lives.• Acted as liason between clients and company; solved full scope of issues, from simple clerical errors to complex administrative/claim matters.• Maintained mutually productive relationships with brokers, as well as representatives from client organizations.• Educated clients on product pre-sale to support broker and facilitated new client enrollment meetings.• Negotiated annual renewal contract with brokers

• Responded to member questions/complaints in a fast-paced call center environment; was charged with receiving and resolving 70 calls per day. • Educated brokers, doctors and customers on benefit details. • Gained in-depth knowledge of healthcare industry and products during comprehensive training course. • Processed and adjudicated simple client claims in accordance with policy guidelines.

• Processed membership claims for large, high-profile groups totaling 30,000 lives. • Handled wide variety of client problems; maintained daily contact with individual plan administrators.