A System Development Engineer on the Amazon Web Services Incident Management Team builds tooling to automate the detection and resolution of issues within AWS and Amazon infrastructure. Some portion of time is spent directing the resolution of high visibility incidents by leading conference calls and virtual teams. We drive further improvements to our automation, tooling, and processes using data learned from those incidents so that the next event is shorter or avoided entirely.

The Amazon Web Services’ Technical Operations team (TechOps) is Amazon’s central defense against large-scale incidents and is pivotal in driving operational excellence across all of Amazon's businesses. TechOps' engineers offer best-in-class Incident Management to drive down event duration through experience in operational excellence, implementation of best current practices, and development of innovative incident management tools. Running incident management for AWS is unique in that AWS supports more than 30% of the internet’s businesses, and the ability to identify and mitigate issues is a core aspect of every Amazon employee. Motivated engineers have limitless opportunities to contribute to Amazon's culture of operational excellence and relentless customer-focused technical innovation.

IT outsourcer for General Dynamics Electric Boat. Responsible for the run and maintain of nearly 200 physical and virtual Linux servers and a dozen IRIX workstations. As a member of the Linux Engineering team I've planned and deployed Linux virtualization solutions, application redundancy and load balancing, and lots of various open source and commercial applications in the Linux environment. Being a project's technical lead has allowed me to perform bake offs among various technical solutions and in the area of grid computing, evaluate the pros and cons of a 240 core shared memory system vs a traditional grid computing infrastructure. My linux team currently manages both types of compute systems. As a team lead, I work with our other senior admins to develop the skills of junior admins and decide how work should be broken up to keep everyone learning something new without overloading each person based on his or her own skill levels. I try to have one on one conversations with all members of the linux team on a regular basis to determine where each person may need help or to learn about the latest discovery each person has made that can add to the linux groups abilities. A broad platform environment has allowed me exposure to VMWare, Windows 2k-2k8, AIX, Solaris, HP-UX and IRIX as well as Perl, Python, Java and more. Being a contractor for a commercial defense contractor, there is a large emphasis placed on efficiency, business continuity and disaster recovery, and OS hardening and security such as NISPOM chapter 8, DCID 6/3 and industry standard CIS levels 1 and 2. By developing system automation and in-house training of our junior admins I have helped our small group of admins to keep up with business demands without growing the size of our staff.

Desktop deployment and break/fix issues. Performed site surveys for installation or relocation of new computers. Worked with wiring company to schedule installations of new drops. Worked with unix group to setup a monthly "lunch time tech talk" our customer regularly provided their employees.Develop and deploy software packaging infrastructure to automate software delivery.

Supported non-residential computer systems performing installations and repairs on faculty and staff computers. Supported Windows 95/NT 3.5.1/NT 4.0 and MacOS. Repaired laser printers. Computer Repair was staffed completely by student workers. As a Student Supervisor, I assisted the full time staff assigning tickets to the technicians, followed up with technicians as tickets aged, and acted as level 3 support for any techs who were having difficulties resolving tickets. We implemented a compressed training course based on A+ training material for new hires to computer repair or the help desk. Developed a workable floorplan for Computer Repair and our storage areas that allowed an easy flow of broken equipment to be brought in, fixed, and returned as well as the staging, imaging and deployment of the annual PC refresh.