Hoppa are transitioning from a travel technology platform offering traditional holiday transportation, to a wider marketplace platform offering a comparison site for ground transportation.To move from becoming a seasonal holiday based business to one that is focussed on giving customers a real time choice of ground transportation.

CreateTOTALLY have developed an advertising/marketing automation platform that consolidates content across all media channels.This is linked with workflows that enable stakeholders involved in the process to be able to approve and edit specific tasks generated on the platform- Set up QA processes and focussed on future strategic QA goals to improve software quality - Worked with 2 separate scrum teams- Set up test case repository (X Ray)- Utilised exploratory testing to capture regression testing scenarios- Tools used: Jira, X-Ray, Confluence & Cypress

Lively are developing a "Special Events" Software Platform Focussed on software quality assurance for new features developed on client instances

Lineten specialises in developing Integration Software that enables companies to integrate Online Ordering and Multiple Delivery Platforms from various service providersI worked on the "Bridge" Product which integrates delivery providers (Deliveroo, Just Eat etc) into Restaurant Point of Sale Systems (POS) as well as Online Ordering Software. This is a scalable solution that has appeal to a wide variety of customers. - Focussed on refining testing requirements for new features - Contributed as QA voice in Feature Refinement Meetings - Worked with “Bridge” and “POS Integration” Teams- Tested new POS Integrations with Core “Bridge” Product- Utilised exploratory testing to capture regression testing scenarios- Learnt basic Cypress skills- Tools used: Jira, Test Rail, Confluence, & Cypress

Thought Machine develops Core Banking, Cloud Native software for a variety of banking customersWorked in the following teams:QA on Client Delivery Team working with External Customers on 2 key projectsQA on Payments Payments Hub & Core Postings TeamTesting Back End ApplicationsTesting Applications via Third Party Payment Processors:-Bottomline-Form 3Wide Experience of API Testing Monitoring Quality DashboardsMonitoring Builds and Automated Tests via In-House deployment toolsUtilised the following tools:-Phabricator-JIRA-Confluence-Postman-Jenkins-Woodhouse

Responsible for QA processes and strategy across this “Marketing Agency”Implemented QA processes to improve quality of software deliveredTested Front End Applications for major client“Mercedes-Benz”Managed and developed Graduate QA Tester within teamDeveloped Test Strategy for large projects delivered for large corporate clientsFocus on improving Requiremets on all projects and writing “User Stories” Defined Defect/Bug StrategyWorking with key stakeholders in Project Managment, Development and Client services to ensure that all projects have Quality assurance checkpoints.Utilised the following tools:-Jira-Postman-Katalon Studio

Actively and accurately executing testing within software releases to ensure a quality product.- Subject matter expert on Achilles platform capability.- Collaborating with Product Owners, BA’s, Configurators, Technical and Test Leads to evaluate and assuring quality of User Stories, Acceptance Criteria, and Test Cases with regards to customer, functional and technical requirements.- Providing quality input to test planning, ensuring business requirements are understood and that realistic delivery goals are defined and aligned to project delivery expectations.- Supporting and leading effective Defect Management including Triage, Root Cause Analysis, Defect Tracking and Progress Reporting. Ensuring submitted defects are of high quality and followed up in a timely manner.- Engaging key stakeholders in triage and escalate business critical issues in a timely manner using appropriate governance channels- Providing input and expertise to contribute to continuous improvement of the SDLC Process and testing strategy- Providing support, guidance and best practice to IT and business stakeholders, promoting Agile principles and values in support of high performance scrum teams.- Supporting the IT and Solution Delivery KPI Framework, ensuring that all measures are correctly implemented, recorded and developed.- Contributing to the management and development of business controls and processes, utilising knowledge and experience to improve the team’s effectiveness and support growth.Projects worked on, included the "Mercure" platform for Suez France and Spain respectively.Utilised the following tools:-Microsoft Team Foundation Server (TFS)-Microsoft Test Manager (MTM)-Test Complete

Worked in various cross functional "Scrum" agile teams executing testing on Travel Software Products developed by Fraedom. These include Online Corporate Self Booking Tools (SBTs) across multiple GDS platforms (Galileo, Sabre, Apollo & Amadeus). Collaborated with Product Owners and key stakeholders in order to understand requirements and acceptance criteria and validate test case creation and test coverage. Participated in test execution planning for specific sprints.Led Defect Management (Triage) process in team. Experience of working as a Scrum MasterMajor projects worked on included, the Government of Canada (GOC) Travel and Expense management solution.Utilised the following tools:-Microsoft Team Foundation Server (TFS)-Microsoft Test Manager (MTM)-Confluence

- Worked on the VIP Travel Team, travel reservations for key clients including Prudential, Nomura, BNP Paribas and HSBC

- Based out of the Madrid office, led US/Canadian High School and University groups on tours through out Europe.- Delivered Educational content on tour, managed logistics- Consistently rated as "Excellent" on tour evaluations- Part of new "Tour Directors" selection and training panel

- Worked on largest U.K. Corporate account BP- Supported roll out and implementation of "E Travel Planner" self booking tool - Trained new users on the tool- Once the tool was fully implemented worked within the wider support team

Worked on their largest account Bloomberg LLP- Managed Client relationships based on specific business areas. - Managed the hotel allocations system for Bloomberg Travellers.- Liased with client suppliers

- Based at Woking Store, Surrey, U.KSpecialised in Galileo GDS- Part of a retail team manging travel for Personal and Business clients.- Helped develop and implement local marketing plan.- Organised and delivered induction for new consultants- Competently managed client database and achieved sales targets

- Worked Education & Workplace division.- Managed and developed client relationships and developed new business.

- Dealt with high profile accounts within the hospitality industry such as hotels restaurants and cafes. Customers included: Hilton Hotels and Harrods.- Managed a territory covering south West London, with a variety of customer accounts.- Managed client relationships within territory. Implemented product training for existing clients.- Managed quality assurance of product within territory, developed new business opportunities.

- Recruited by Disney, through Huddersfield University to participate in one year organised work programme.- Based at Epcot Centre, Orlando, Florida, U.S.A.- Worked at the U.K pavillion.- Followed Disney customer care programme- Undertook College programme Business Seminars