Quality Assurance Manager
CurrentResponsibilities:- As a QA Manager, I am responsible for implementing QA Methodologies & Processes along with Delivery Accountability for testing activities for Utility Bill Management (UBM) Product- Managing the QA team of 13 resources comprise of 7 FTEs and 6 Vendor Resources spread across different teams of UBM product versions- Reporting Test metrics (Automation Coverage, Defect Leakage, First Time Pass Rate) which help improve Development and QA team and also helps identify the process gaps in overall team- As Agile Specialist, I am responsible for conducting Daily Stand Ups, Sprint Planning, Estimation of User Stories and Execution of Sprint along with Production support for the Issues (Incidents and Tickets) raised in Production environment by end users- As a senior member in leadership team, I am serving as a pivotal member of core team (includes Engineering, Product, Operations, Sales, CRMs etc.) which is focused on designing & implementing new version of UBM Product which will serve other key solutions like sustainability, Accounts Payable Integrations, Bill Pay etc. along with traditional UBM features- Active participation in yearly compliance activities like Annual Penetration Tests, BCP Test which are required to make our product SOC & ISO27001 compliant- Complete ownership of reproducing the issues of found in penetration test conducted by Cyber Security team using Burp Suite, Analyze Results, recommend countermeasures to Development Team & Come up with Mitigation plan- As a project manager, I am responsible for delivering any custom specific features (small projects) for high touch customers and migrations projects from physical data centre to AWS cloud instances- Tools exposure includes Atlassian tools like JIRA (X-ray) & Confluence, CA Rally, HP ALM, SSMS with experience in working with applications build of AWS