Tawanda Townsend Email & Phone Number

• Draft, negotiate and finalize License and Service agreements, Distributor (Partner) agreements, e-Commerce and Referral agreements, Order Forms, SOW’s, NDA’s and renewals.• Identify risks in contract agreements throughout the negotiation process and ensure internal escalations and risk mitigation are presented and applied.• Collaborate with sales, finance, and internal support to drive organizational accountability throughout the contracting redline process.• Facilitate discussions with customers to resolve contract issues and/or disputes.• Manage the contract database; upload, retrieve and organize all contract types.• Provide advice and guidance to cross functioning teams regarding contract related content.• Demonstrates comprehensive understanding of business units, products, strategy, and operational model

Atlanta, Georgia, United States

• Drafted, managed and supported the PBM agreement and amendment request as assigned;• Identified, analyzed, researched and resolved legal and business process issues and makes appropriate recommendations;• Facilitated and support negotiations, legal review and signature processes;• Identified risk, determined the level of risk and routed appropriately;• Assisted with communication of contract processes and procedures;• Supported quality improvement efforts and measures;• Processed requests for Data Transfer Agreements, Confidentiality Agreements and Non-Disclosure Agreements;• Monitored compliance with internal business and legal processes and policies;• Consulted on legal provisions within the contracts

Alpharetta, Georgia, United States

• Drafted and amended SaaS, Software and Analytics, Provider, Service and Statement of Work contracts;• Facilitated and support contract negotiations and legal redline review;• Identified, analyzed, researches and resolves legal and business process issues and makes appropriate recommendations;• Participated in contract negotiations;• Identified risk, determined the level of risk and routes appropriately;• Recommended, developed and/or implemented contracting policies, procedures and processes;• Monitored compliance with internal business and legal processes and policies;• Consulted on legal provisions within the contracts; and• Demonstrated comprehensive understanding of business units, products, strategy, and operational model.

• Drafted and reviewed various agreements and/or amendments and related documents, including facilitation and support of negotiation, legal review and signature processes.• Captured negotiated provisions in contact documents with minimal legal and sales oversight.• Anticipated contracting issues and initiate appropriate actions to ensure contract documents are processed efficiently.• Exercised reasonable judgment within defined policies in selecting methods and techniques for obtaining contracting solutions.• Responsible for the daily management of the Agreement and Amendment process for assigned accounts.• Participated in ad hoc contract reviews to support areas such as Sales/Account Management, Finance, Operations and Audit.

Atlanta, Ga

• Responsible for negotiating, structuring and administrating contractual documents relating to annual maintenance and support obligations. • Worked with Finance, Sales, Client Services and other members of the Contracts Administration / Legal Affairs team. • Responsible for analyzing the maintenance and support provisions in contractual documents between the company and strategic customers to ensure compliance with company policy and other applicable requirements. • Calculate and process orders for Maintenance and Support Service Fees for customers. • Utilized information related to contracts to establish new contracts in ERP and other business systems. • Prepared, process and review all purchase and license agreements and/or quotes, including those of third-party vendors, to ensure compliance with company policies and practices. • Identify, review and act on site specific data (such as buyer identity, financial status of buyer, contingencies, extra-contractual company obligations) for all prospective orders. • Assists Regional Service Management in monitoring forecast and pipeline data for assigned territories. Understanding the order and revenue goals for the current fiscal year by quarter. • Gather and process customer order data for management review and approval. • Escalate requested variations to policies related to pricing, terms and offer structure. • Maintain customer files and records as related to maintenance and support service contract activities. • Support timely distribution of requested sales collateral material including brochures, newsletters and clinical reports.

Atlanta, Georgia, United States

• Primary support for Regional Directors, District and Regional Sales Managers • Prepared, process and reviewed purchase and customer support agreements to ensure compliance with company policies. • Provided support to the sales, service and business organizations though drafting amendments, contract terminations, settlements and dispute resolutions • Drafted various non-standard and standard contractual agreements including Contract Amendments, Extensions and non-disclosure agreements. • Drafted amendment documents to authorize changes to standards and coordinate the approval from senior management of any changes to the original customer contract • Analyzed contracting issues to require identification and evaluation of potential factors • Captured and negotiated appropriate actions to ensure contractual documents are reviewed and processed efficiently in accordance with the SOP guidelines. • Tracked and maintained customer files and records • Managed monthly and quarterly forecast of pending contracts • Revolving knowledge of new equipment pricing, products, deliveries and service rates and • Maintain sufficient product knowledge to communicate effectively with internal and external customers. • Managed National Account Contracts