Tawanda Townsend Email & Phone Number

• Draft, negotiate and finalize License and Service agreements, Distributor (Partner) agreements, e-Commerce and Referral agreements, Order Forms, SOW’s, NDA’s and renewals.
• Identify risks in contract agreements throughout the negotiation process and ensure internal escalations and risk mitigation are presented and applied.
• Collaborate with sales, finance, and internal support to drive organizational accountability throughout the contracting redline process.
• Facilitate discussions with customers to resolve contract issues and/or disputes.
• Manage the contract database; upload, retrieve and organize all contract types.
• Provide advice and guidance to cross functioning teams regarding contract related content.

Atlanta, Georgia, United States

• Drafted, managed and supported the PBM agreement and amendment request as assigned;
• Identified, analyzed, researched and resolved legal and business process issues and makes appropriate recommendations;
• Facilitated and support negotiations, legal review and signature processes;
• Identified risk, determined the level of risk and routed appropriately;
• Assisted with communication of contract processes and procedures;
• Supported quality improvement efforts and measures;

Alpharetta, Georgia, United States

• Drafted and amended SaaS, Software and Analytics, Provider, Service and Statement of Work contracts;
• Facilitated and support contract negotiations and legal redline review;
• Identified, analyzed, researches and resolves legal and business process issues and makes appropriate recommendations;
• Participated in contract negotiations;
• Identified risk, determined the level of risk and routes appropriately;
• Recommended, developed and/or implemented contracting policies, procedures and processes;

• Drafted and reviewed various agreements and/or amendments and related documents, including facilitation and support of negotiation, legal review and signature processes.
• Captured negotiated provisions in contact documents with minimal legal and sales oversight.
• Anticipated contracting issues and initiate appropriate actions to ensure contract documents are processed efficiently.
• Exercised reasonable judgment within defined policies in selecting methods and techniques for obtaining contracting solutions.
• Responsible for the daily management of the Agreement and Amendment process for assigned accounts.
• Participated in ad hoc contract reviews to support areas such as Sales/Account Management, Finance, Operations and Audit.

Atlanta, GA

• Responsible for negotiating, structuring and administrating contractual documents relating to annual maintenance and support obligations.
• Worked with Finance, Sales, Client Services and other members of the Contracts Administration / Legal Affairs team.
• Responsible for analyzing the maintenance and support provisions in contractual documents between the company and strategic customers to ensure compliance with company policy and other applicable requirements.
• Calculate and process orders for Maintenance and Support Service Fees for customers.
• Utilized information related to contracts to establish new contracts in ERP and other business systems.
• Prepared, process and review all purchase and license agreements and/or quotes, including those of third-party vendors, to ensure compliance with company policies and practices.

Atlanta, Georgia, United States

• Primary support for Regional Directors, District and Regional Sales Managers
• Prepared, process and reviewed purchase and customer support agreements to ensure compliance with company policies.
• Provided support to the sales, service and business organizations though drafting amendments, contract terminations, settlements and dispute resolutions
• Drafted various non-standard and standard contractual agreements including Contract Amendments, Extensions and non-disclosure agreements.
• Drafted amendment documents to authorize changes to standards and coordinate the approval from senior management of any changes to the original customer contract
• Analyzed contracting issues to require identification and evaluation of potential factors