Taylor Nelson Email and Phone Number

Lead, design, and execute impactful qualitative and quantitive research that delivers meaningful insights and builds a full picture of the customer and their needs. Identify strategic opportunities for clients based on data and provide creative recommendations for their product strategy and roadmap.

Catalyzed digital growth by conducting comprehensive UX research, facilitating strategic workshops, and designing engaging websites that meet user needs and drive business growth. Worked with clients across various industries, including conflict mediation, education, and animation, encompassing both B2B and B2C markets.

Promoted four times in eight years, I have designed and developed increasingly complex tools, resources, and systems that have helped SJN tell its story and increase it’s budget ten fold, while enabling thousands of people to be part of an online community passionate about solutions to social problems.• Strategized with the other members of the Executive Leadership team to build consensus around new projects aimed at improving workflows across teams.• Hired, developed, and managed a high performing team of 15 people with different experiences, perspectives and skills. Helped each person grow and succeed.• Developed and managed an annual budget of $1 million (organization-wide budget of $9 million).• Managed complex projects and delivered measurable results on time and within budget. Created a culture of data-informed learning across the team and a standard of better defining the challenges at hand and measuring results of the ideas that are implemented. • Spearheaded the creation of a multilingual version of SJN's Solutions Story Tracker, a searchable database featuring the best solutions reporting from across the globe. Oversaw the sourcing, vetting and tagging of 250 stories in 12 languages over 15 months.

• Exponentially expanded the Solutions Story Tracker from 680 to 12,000+ stories, 323 to 6,900+ journalists, and 131 to 1,500+ news outlets featured.• Directed program-level strategies and objectives, sustaining strategic consistency and flexibility while supporting staff and contractors in making smart decisions that help them meet these objectives.• Led strategic news consumer-focused partnerships and their resulting products and engagements. Identified opportunities for new partnerships with high impact potential, while strengthening relationships with existing partnerships.

• Received a $500K Rockefeller grant to create the Knowledge Dissemination program and two digital platforms, the Solutions Story Tracker and SolutionsU, the former a searchable database of solutions stories and the latter a resource-rich teaching tool.• Coordinated and executed a listening tour of 100+ people from 50+ universities in 2 months. Conducted 30 one-on-one interviews, initiated 4 campus listening circles, and led 3 design sessions.• Developed and executed a formal beta test of 40+ people, and distilled findings into a report and actionable next steps.• Managed the brand development and content management system for SolutionsU.• Coordinated a campus tour across 4 states in 5 universities with 6 workshops and 300+ participants. • Created the hiring, orientation, and training process for SJN's first database team, managing a team of 7 through a 3-month long process of curating and tagging 1,400+ stories.

• Created and maintained operational processes that ensured smooth collaboration and efficient, mission-aligned workflows.• Designed a custom grants management system in Salesforce, which currently oversees $9 million of grant revenue. This system was so successful that our accountants recommended it to their other clients.• Served as liaison between CFO and SJN’s legal team, internal and external finance teams, and administrative team, ensuring seamless communication between SJN’s various departments.

• Spearheaded daily operations with 22 fellows, 50+ mentors, 7 staff including:• Researched transportation options and coordinated transportation plans• Orchestrated all pick up and drop off times and locations, including the coordination of a shuttle service • Researched and booked accommodations for staff and mentors• Managed the maintenance of the mentor and staff house, such as room arrangements and check in/check out of each mentor• Exercised trouble shooting and creative problem solving skills daily• Developed a data management system to oversee fellowship operations• Managed and maintained communications strategy with PSIH’s mentor community• Collaborated on the design of the two-week schedule and daily operations• Conducted research on social entrepreneurship resources and tools for an eventual open-source digital education platform• Organized initial data and offered feedback on survey questions• Provided critical and constructive feedback during staff office hours• Compiled the Fellows’ biographies and photos for the website, look book, and mentor book

• Served on the executive board for William and Mary's alternative breaks program, which provides opportunities for students to participate in week-long immersive service learning trips to communities in the US• Maintained communications with 5 community partners to develop projects and coordinate logistics• Interviewed and hired 18 site leaders for 9 spring break trips• Designed and executed 6 extensive training sessions for 18 site leaders• Managed integration of campus wide events in accordance with the strategic publicity and marketing plan in collaboration with other student directors

• Coordinated logistics for Change Nation summit- a social entrepreneurship initiative focused on Ireland’s economic recovery-at 32nd Annual MacGill Summer School in Glenties, Ireland.• Researched and booked accommodations and transportation for staff and guests of the Ashoka network.• Designed room layout and coordinated technological support.• Set up and administered online registration and ticket sales using Eventbrite.• Conducted preliminary partner research for new five-year strategic plan.• Initiated communication with Trinity College Dublin regarding the AshokaU program and the 2nd Annual Social Entrepreneurship speaker series.• Worked with Ashoka Fellow Caroline Casey at Kanchi Dine in the Dark, a pop-up restaurant where visually impaired hosts guided guests through a dining experience where they ate food from Ireland’s top chefs in complete darkness.

• Conducted preliminary research on top civic and social engagement programs within the U.S• Made initial contacts and preliminary arrangements for the 2nd Annual Social Entrepreneurship speaker series in partnership with Ashoka Ireland• Shadowed current Trinity MBA students throughout their social entrepreneurship projects

• Founded “Moment of the Week”: an online initiative aimed towards giving the public an inside look of the everyday lives of the students at Global Payground’s (GP) project sites around the world, while teaching these children basic technological skills and promoting cross-cultural dialogue• Created and implemented a sustainable, online system for organizing and sharing documents between Fellows, staff members, and board members, which improved GP’s international communication methods • Developed a new marketing strategy with the Director of Marketing • Increased GP’s social media presence: doubling their followers on Twitter, updating statuses and tweets• Created and edited Fellow Teaching Guides for their new Honduras and Thailand teaching fellows • Assisted in building a Changeshop on GP’s Virtual Playground for the Ashoka’s Changemakers competition: “Citizen Media: A Global Innovation Competition”• Assisted in planning and coordinating a fundraising event in Williamsburg• Compiled a teacher database• Wrote articles for website

• Presented a grant request to the duPont Foundation in Florida and as a result, the Clinic received $235,000 in funding for the Clinic’s Pharmacy programCatered a benefit concert which generated $26,000 in donations that went into the Clinic’s operating budget• Coordinated the children’s activities at their annual volunteer picnic• Established an ink cartridge recycling program• Designed brochures for ten of their events

• Researched and compiled a useful comparison chart of future options for free clinics considering the impending health care reform [This chart was sent out to the Virginia Association of Free Clinics and all of the registered free clinics in the Association as well as discussed during the Associations’ annual statewide meeting in August 2010]• Wrote four grants to expand the educational program for diabetic patients• Contacted and met with local employers to inform them of the services that the Clinic can provide for their employee• Assisted in day-to-day operations