• Established and validated 26 baseline metrics to measure the provider experience across our network. Recommended an action plan on how to utilize all measurements in a dashboard and structured a steering committee to track outcomes aligning them to the organizations strategic plan• Facilitated working sessions with subject matter experts on the Health Advocacy Solutions product team to create a SIPOC, RACI, and Visio process map of their current state. Presented senior leaders with recommendations on both short and long-term enhancements to improve the member experience within that product space • Managed the creation of a committee of 20+ senior VPs to assess vendor contracts, integration cost, and feasibility of timely roll outs. Curated and implemented formal criteria for all future vendor contracts

• Streamlined pediatric GI scheduling process by decreasing scheduling steps and redundancy of work up to 30% using time-study data and new technology implementation • Developed strategic planning tactics for the adult cystic fibrosis department. Gained department head support by presenting recommendations that aligned goals with the organization’s five-year vision, creating accountability at all levels • Decreased pharmacy spend on replacement drugs and excessive staffing of technicians by facilitating communication and action planning initiatives with the pharmacy, transportation, and emergency departments

• Created and coordinated detailed move plans for over 30 departments and services to ensure a successful transition into the brand new $480M Cardiovascular and Neuromedicine Hospital • Managed three sub-committee teams comprised of hospital department heads and held them accountable in the completion of 130 milestones focused on communications, orientation and information technology • Interfaced with internal staff and external vendors to design a master move plan coordinating the move-date, placement, and installation of over 600 mobile equipment items and 50 offices

• Developed analytical dashboard in collaboration with the CEO. Computed 30 metrics that highlighted organizational quality, finances, and operations used in senior management decision making • Created a distribution plan for the organization-wide United Way fundraising campaign that reached over 9000 employees, which resulted in 13% staff participation and over $248,000 raised• Coordinated and cultivated a new relationship with the Central Florida Health Alliance CEO and COO by establishing transfer agreements and protocols that prioritized the transfer of specialized trauma cases

• Collaborated with the University of the Western Cape and served on a business consulting team to two underprivileged entrepreneurs in an effort to create sustainable business practices over six weeks• Analyzed current business practices and implemented 10 deliverables to our businesses• Implemented bookkeeping systems to record expenses, revenues, and forecast a sales budget

• Served as president of the most successful student-run philanthropy in the Southeastern United States raising over $2 million for UF Health Shands Children’s Hospital; a 31% increase over the previous year• Created a three year strategic plan that focused on the major growth areas of the organization with metrics and timelines for all initiatives • Planned and executed a 24-hour fundraising campaign on the University of Florida campus which raised $139,000• Managed and led 16 Overall Directors, 325 Captains, 825 Dancers, 1200 Staff members and over 6000 fundraisers

• Worked cooperatively with an executive board of sixteen for a full year raising over $1.5 million for UF Health Shands Children’s Hospital; a 30% increase over the previous year• Cultivated relationships with over 70 student organizations and over 825 individual dancers participating in Dance Marathon • Led and managed a team on 28 individuals who collectively raised over $30,000

• Worked part time as a sales associate and was responsible for maintaining excellent customer service and a professional work environment

• Worked full-time in a clinical setting with direct patient contact under the supervision of a licensed physical therapist • Learned about patient care plans and administering those plans to diverse patient populations • Responsibilities included maintaining records, working with patients to improve quality of life as well as activities of daily living