Taylor Dolan Email & Phone Number

Boston, Massachusetts, United States

Collaborate with internal stakeholders and various departments to create reports that can be used for data analysis between systems. This will include working with departments to provide troubleshooting assistance on reoccurring issues as seen through data reporting.Collaborate with Contract Management and Sales teams to solve complex problems such as reoccurring issues with product build-out in TechTarget systems.Create responsible innovation methods through a review of the collected data.Use versatile search methods within the systems to investigate systems mismatches. Work in Salesforce, Excel, Outlook, Teams, Zoom, GoodData, ZenDesk, and Box.

Boston, Massachusetts, United States

Act as the point person for acquired companies and sales representatives selling mixed company deals, which involves the creation of the order in the necessary systems, reviewing the products selected, and the applicable product terms and conditions. Collaborate with multiple departments on the best current processes and practices and brainstorm potential fixes. Assist with the building of training guides and best practice manuals to ensure all teams follow the correct procedure.Assist management with large cross-company projects, including acquired company order migrations to TechTarget’s systems for better tracking and easy product selling capability. Monitor the Contract Approval inbox in ZenDesk to promptly ensure all signed contracts are processed and booked within TechTarget’s system. Assist with questions from team members working within the box and with overflow. Work in Salesforce to update existing orders via change order requests to fit customer expectations, which includes updating the deals within TechTarget’s system in order to ensure that revenue is accounted for properly.Review contracts created by sales in order to ensure the correct negotiated term dates, as well as any additional agreed-upon language, is visible for the client review.Train team members who need assistance building mixed company deals in all systems.Work in Salesforce, Excel, Word, Outlook, Adobe, Teams, Zoom, and Box.

Utica, New York, United States

Assist the store manager in preparing the textbook floor for upcoming terms by receiving incoming books, shipping out merchandise from previous terms, and organizing the shelves.Review internal databases for discrepancies regarding current adoptions provided by the faculty.Provide customer service to patrons coming into the store or buying items online.Act as a subject matter expert in the textbook department.

Greater Boston Area

Created, distributed, and monitored the submission forms for club activities, such as grant requests, administration updates and club registration. This involved managing and creating reports for each form to track club submissions.Prepared tennis contracts for the 2019-2020-year holders and act as the main contact for those holders regarding their interest in continuing those contracts, updates and changes. Assisted management in the hiring process for various positions at the pool and fitness desk. This included interviewing candidates, completing new hire paperwork, and scheduling and conducting orientations.Assisted managers in developing and submitting an athletic hosting tournament bid. This included data entry of previous expenses, and arranging for hotel accommodations.Organized and scheduled the week-long Wintersession event for Harvard University Athletics. This included reservations for the different events, creating marketing material, promotion through social media and the Harvard Recreation website, collaboration with numerous parties and their events, and creating registration forms for the students.

Td Garden

Assisted management in pre-order food and beverage checks. This involved reviewing assigned suites to ensure that all items listed on the pre-order list have been brought to the suite. This is done before and during games.Assisted servers with making sure that all food orders placed from the suites are delivered from the kitchens in a timely fashion.

Greater Boston Area

Performed data entry, including biographic data and documents in Immigration Tracker.Acted as initial assessment coordinator for assigned clients, including collecting documents to assist with candidate/new-hire assessments.Sent emails to initiate extensions/initial applications or petitions and collected the necessary documents according to client/attorney protocol, including collecting required information.Drafted job descriptions for Green Card assessments.Performed docket management for assigned Attorneys by running and sorting reports.Scheduled calls and meetings with clients when needed.

Greater Boston Area

Location: Northeastern UniversityWorked with faculty and staff to receive textbook and course material adoptions for upcoming terms. Sent emails to notify faculty of any issues pertaining to these adoptions.Reviewed sales history and calculated buying decisions for multiple terms at a time. Placed orders with publishers within a timely manner so textbooks will be available for students.Created spreadsheets to document the sales history of a title. Emailed spreadsheets to faculty and staff to review for adjustments.Processed and matched invoices to purchase orders within our system.Checkd in on employees and ensured that the department is following the term timeline for textbook returns/setup.Attended Management monthly meetings to discuss the status of term setup, textbook ordering, and textbook sales numbers.

Greater Boston Area

Location: Northeastern University BookstoreSubject matter expert on the complete process of all online orders through the bookstore, ensuring they get packaged and mailed out on a daily basis. Responded to all customer inquiries, checked inventory to make sure requested product is available, computed price and any appropriate discounts, checked for any outstanding payments, informed customer of shipping date and any possible delays, reviewed orders for accuracy and completion. Handled all customer concerns and complaints by identifying and resolving problems to establish valid conclusions. Handled all orders that cannot be processed explaining full details to the customer.Completely knowledgeable in providing outstanding customer service to the academic community and ensured that the department is well maintained, properly merchandised and operationally sound.Updated and maintained all the bookstore website’s apparel items and assisted customers with any problems that might arise with orders that have been shipped.Worked in Microsoft Office and Google Apps. Created spreadsheets to consolidate and organize any orders that have items on hold, created product orders for special items, and contacted vendors to ensure their shipment has been placed.Within the Bookstore’s busiest period (November & December 2016) the online order sales was increased by $80,000, due to consistently processing the sales orders on a daily basis.Organized and sorted through all the Bookstore’s central email, and forwarded messages and/or responses to the correct point of contact.Attended Management monthly meetings to discuss the online process, upcoming sales and any other criteria on a need to know basis.Other tasks and duties may consist of running errands to assist the store manager.

Greater Boston Area

Location: Barnes & Noble @ Boston UniversityPromoted to Textbook Supervisor in November 2015.Provided assistance to the Managers to ensure all daily operations are consistent with our bookselling culture, superior customer-service focus, digital initiatives, operating and merchandising standards. Strong knowledge of the merchandise within the textbook department, and a growing knowledge of merchandise in all departments. Helped support the store by driving booksellers to create customer experiences that enhance bookstore loyalty and delivering measurable results for the store and for Boston University.Assisted in the hiring and training of both temporary and part-time booksellers. Played an integral role in the online book-ordering process, problem solving and ensuring customer satisfaction when delivering orders. Assisted Managers with book returns to publishers by creating chargebacks, contacting publishers to receive return permission and ensuring that the correct books were returned. Answered telephone calls, and connected customers to the correct departments, or persons, if unable to fully answer their questions.

Greater Boston Area

Collected checks, cash, and money orders from register bags.Responsible for recording incoming and outgoing funds, and kept these funds in a secured place until they were deposited.Created bank deposits to be collected.Counted the safe in order to confirm the in-store money balance.Made money available if required for company transactions.

Rome, New York

Assisted customers over the phone regarding store operations, product, promotions and orders.Accurately accounted for all cash and credit card transactions. Maintained exceptional standards during high-volume, fast-paced operations. Ensured that the food met customer standards by working in the kitchen. Consistently acted as a team player to better serve the customer. Dependable and would come in when called.

Master Of Science - Ms, Sports Management, 3.3

Bachelor Of Fine Arts - Bfa, Creative Writing, 3.21

Activities and Societies: Blogger for Atlas Magazine

Associate’S Degree, General Studies, 3.5

Master Of Fine Arts - Mfa, Creative Writing

Certificate, Professional Writing