• Work closely with outside sales reps to grow and maintain current customers• Growing business through forecasting and prospecting new leads• Contacting customer directly over the phone to build and maintain relationships• Job Tracking via salesforce.com

Effectively worked directly with customers and sales team members providing fast, easy, and personal service while achieving a competitive cost position. Generated leads and made relevant sales offers based on customer input. Coordinated with distribution centers as well as third party companies to ensure the best possible customer experience. • Grew business by consistently delivering a first choice customer experience providing service that was relevant and reduced customer effort.• Exceeded yearly email capture rate goal by 7%.• Completed all required training courses and proactively completed all optional training in order to acquire as much relevant knowledge as possible.• Exceeded goal of 90% monthly success rate for B.A.C.K. to Basics sales strategy. • YTD 100% success rate for Search & Select product offer relevance strategy.• Managed time effectively, balancing customer solutions with phone schedule, surpassing the 90% monthly adherence goal. • Created easy to follow instructions for processes regarding Cisco 10.0 for team distribution• Supported team as subject matter expert for process and related questions

Successfully executed B2B sales in multiple territories in the Pittsburgh area, while leading and training a small team to replicate sales results. Led morning meetings involving territory approach, sales techniques, and selling points specifically tailored to the client’s strategies.• Consistently met the maximum daily sales goal of 15 certificates.• Trained current team members while recruiting others participating in shadowing.• Conducted day long interviews with potential employees

Maintained entirety of store’s product inventory using Eagle software, while optimizing selling space on the floor to drive sales. Determined best items to carry and eliminated weak sellers after thorough review. Created innovative solutions to manage back stock and generated codes ensure quick and easy access to P.O.S. pricing for oversized items. Other responsibilities included mixing paint, cutting keys, repairing screens, reconciling cash drawers, closing the store, and managing employees. • Developed sales skills through Ace’s S.A.L.E.S. training.• Managed category reset of electrical section of store• Regularly exceeded monthly inventory accuracy goal of 95%• Redesigned stock room in order to increase overall efficiency• Trained all new employees including new inventory coordinator prior to departure

Received orders from truck twice weekly and stocked shelves with incoming products. Operated cash registers using P.O.S. system and assisted customers on sales floor. Loaded oversize products into customer vehicles, cut keys, mixed paint, and re-filled propane cylinders.