●Identifies functional risk and how it applies to test planning and test casecreation ●Provides input on user acceptance criteria ●Provides feedback tosoftware engineers on features or changes ●Writes test cases and submits testcases for review ●Reviews test scenarios, test plans, and test cases Conductssystems set-up, and maintains test environments ●Completes manual front-enduser testing ●Identifies bugs or defects, troubleshoots issues, and verifies bugfixes ●Contributes to triage sessions

●Application verification ●Confirmation of Integration functionality ●Solutiontesting ●Release management with Jira ●Creation and maintenance of applicationtests ●Interfacing with multiple international teams

●Management of a work queue ●Delegating work tasks to Jr QA member

●Data verification and manipulation through SQL server management studio●Test web services through smart bear ●Work in an agile environment (2 week devcycle) and waterfall ●Groom user stories ●Write test plans from requirementsdocuments and developer meetings ●Manage a Jr QA member ●Automation withSahi.

●Triage of incoming requests ●Troubleshooting, documenting and loggingrequests ●Conflict resolution between internal and external parties ●Creation andmaintenance of knowledge base documentation ●Solution Testing ●On call Support

● Resolve technical problems and answer customer queries via telephone, chat andemail correspondence; providing support of internal and/or outside customercomputer hardware, software, network, and telecommunications systems● Diagnose, identify, isolate and analyze problems utilizing historical databaserecords● Maintain and update records and tracking databases, alerting management torecurring problems and patterns● Assist knowledge team with knowledge base upkeep, mis-communications andgaps in documentation● Alert management of call trends and gaps in current employee’s skills andknowledge● Train new and current employees on new programs, trending help desk calls, andcommon software problems● Developed a system to improve employee engagement and recognition

● Resolve technical problems and answer customer queries via telephone, chat andemail correspondence; providing support of internal and/or outside customercomputer hardware, software, network, and telecommunications systems● Diagnose, identify, isolate and analyze problems utilizing historical databaserecords● Maintain and update records and tracking databases, alerting management torecurring problems and patterns● Assist knowledge team with knowledge base upkeep, mis-communications andgaps in documentation● Alert management of call trends and gaps in current employee’s skills andknowledge● Train new and current employees on new programs, trending help desk calls, andcommon software problems● Developed a system to improve employee engagement and recognition