Taylor Thow Email & Phone Number

Working as a Business Analyst within the Digital Enablement team to ensure the Trust realise their strategic objectives through Digital Transformation projects and technology enhancements. Aligned to GIS (Geographic Information Systems) and Data, working to deploy enhanced functionality to a 600+ user group and unlock the value of an industry leading platform for the Trust.Key Duties include:• Elicit requirements from users utilising a range of methods including 1 to 1 interviews… Show more Working as a Business Analyst within the Digital Enablement team to ensure the Trust realise their strategic objectives through Digital Transformation projects and technology enhancements. Aligned to GIS (Geographic Information Systems) and Data, working to deploy enhanced functionality to a 600+ user group and unlock the value of an industry leading platform for the Trust.Key Duties include:• Elicit requirements from users utilising a range of methods including 1 to 1 interviews, workshops, process mapping and work shadowing.• Maintain requirement documentation with MoSCoW priority rating and communicating with the development and delivery team to clarify user needs.• Working with stakeholders to define project scope and ensure these align with organisation objectives.• Analysing market options and creating documentation to inform decision making around technology roadmap and infrastructure changes.• Writing test scripts and running user acceptance testing sessions to ensure system stability before wider rollout to the user base.• Liaising with stakeholders at all levels to elicit requirements and communicate project objectives.• Studied and obtained BCS Practitioner Certificate in Requirements Engineering.• Creating process maps in Visio to communicate as-is and to-be workflows.• Supported Product Owner in the creation of a product roadmap to help drive and manage future developments to support the user base and the organisation. Show less

Working as part of a multi-disciplinary team focused on translating strategic objectives into operational delivery to ensure that company business and services targets are met, while also reviewing existing processes with a continuous improvement methodology.Key duties include:• Present information to a wide range of audiences, ensuring that technically complex systems and processes are translated appropriately, driving understanding and adoption across the business at all… Show more Working as part of a multi-disciplinary team focused on translating strategic objectives into operational delivery to ensure that company business and services targets are met, while also reviewing existing processes with a continuous improvement methodology.Key duties include:• Present information to a wide range of audiences, ensuring that technically complex systems and processes are translated appropriately, driving understanding and adoption across the business at all levels.• Apply business analysis and project management approaches to the delivery of strategic initiatives and projects.• Advocate and effect change by influencing decision makers and operational leaders to adopt different working practices.• Responsible for the development, implementation and optimisation of business improvement initiatives across the Services business.• Reviewing key people, processes, systems and procedures via a workshop led approach with different teams to identify process gaps and develop a continuous improvement program of key initiatives to support business growth.• Act as the Voice of the Customer, driving improvements in the end-to-end customer experience for Service, ensuring all touchpoints and interaction are optimised to product the best customer experience and operational efficiency balance.• Produce business process design maps and documentation in support of the business strategy which optimise customer experience and minimise failure and costs/impacts.• Work with relevant business stakeholders to define, capture and validate requirements, make recommendations and challenge assumptions.• Support the transition of new system functionalities and processes into the business to maximise adoption and success.• Sell and present services to internal audiences such as Sales, Services and marketing, helping to educate the business and drive service sales. Show less

Nottingham, United Kingdom

Product Manager for End User Compute (Microsoft) and DisplaysA varied, ever-changing role, working for an IT reseller going through a period of significant growth and change at pace, key wins include:- Commercial lead for Public Sector tender submission (win) – opened new route to market for the next 3 years, overall value circa £1million+ revenue- Introduced new product category to organisation with 197% YoY growth- Recovered internal data migration project… Show more Product Manager for End User Compute (Microsoft) and DisplaysA varied, ever-changing role, working for an IT reseller going through a period of significant growth and change at pace, key wins include:- Commercial lead for Public Sector tender submission (win) – opened new route to market for the next 3 years, overall value circa £1million+ revenue- Introduced new product category to organisation with 197% YoY growth- Recovered internal data migration project timeline by 1 week, rallying a team of product managers to meet company objectives- Worked with sales to win a £250k public sector contract for a new product area, including services wrap- Liaised with Technical, Services and Business Management departments to develop full solution and value proposition to enhance product salesDuties and experience:- Ownership of company product forecast for category and monitoring of market trends to inform budget decisions- Liaising with stakeholders at all levels to drive company initiatives through to completion- Liaison with Services team to enhance solution offering around products to further company reach in the market and increase “stickiness” (customer retention and contract renewal)- Regular personal development activity to progress communication, presentation and leadership skills- Central contact for internal and external stakeholders to manage product marketing and product introduction roadmaps through to internal sales teams- Negotiation of business terms with key manufacturers and suppliers to ensure best commercial package for company needs in line with compliance and company objectives- Understanding technical requirements and working with pre-sales team to translate key features and USPs to sales team and customer base- Coached and mentored junior Product Management and Procurement staff to drive product number Show less

Nottingham, United Kingdom

Product Manager for Accessories, Displays and Wacom: the link between Sales and Vendors; liaising with stakeholders at all levels and ensuring that the correct products are selected for Jigsaw24's portfolio and sales are supported to sell them. Relationship management between Vendors/Suppliers and Jigsaw24: updating all parties on Jigsaw24's progress in the market and aligning business goals with partners. Namely, responsible for identifying and promoting products which are relevant to… Show more Product Manager for Accessories, Displays and Wacom: the link between Sales and Vendors; liaising with stakeholders at all levels and ensuring that the correct products are selected for Jigsaw24's portfolio and sales are supported to sell them. Relationship management between Vendors/Suppliers and Jigsaw24: updating all parties on Jigsaw24's progress in the market and aligning business goals with partners. Namely, responsible for identifying and promoting products which are relevant to Jigsaw24's core business goals and compliment their Apple portfolio. Sole responsibility for marketing, forecasting and P&L for all products and key contact for vendors/manufacturers. Other duties include: product catalogue planning, stock management including aged stock, market research, sales training, web promotion and KPI reporting.Jigsaw24 is the most magical IT company, providing Insanely Great creative IT for its customer base of more than 20,000 businesses, major organisations, education establishments and prosumers. With over 25 years’ experience, Jigsaw24 is proud to be the UK’s Number 1 Apple Systems Architect and Integration Specialist and now the UK's only Authorised Apple Enterprise Reseller (AAER). Offering the very highest customer service levels as independently verified by Apple, Jigsaw24 pride themselves on being passionate, open, fun, innovative, creative and definitely very different to your usual IT solutions provider. Show less

Nottingham

Working as part of the commercial team as a crucial link between sales and manufacturers for a leading IT reseller. Liaising with stakeholders at all levels to ensure that company needs are met. Helping to drive the sales team to meet revenue and margin figures and providing them with the information required to succeed. Regularly meeting with manufacturers to ensure that their targets are aligned with XMA company values and goals. Monitoring rebate values and handling admin around claims… Show more Working as part of the commercial team as a crucial link between sales and manufacturers for a leading IT reseller. Liaising with stakeholders at all levels to ensure that company needs are met. Helping to drive the sales team to meet revenue and margin figures and providing them with the information required to succeed. Regularly meeting with manufacturers to ensure that their targets are aligned with XMA company values and goals. Monitoring rebate values and handling admin around claims. Working with marketing to run incentives to promote a product range and get the best out of the sales team. Co-ordinating training to enhance sales knowledge and improve the customer experience. Liaising with the web team to improve product data and content on the XMA website, leading to better sales capture. Management of key national frameworks to ensure that XMA get the best value from all bids. Managing and maintaining products in the system and promoting them to sales in line with company targets. Driving margin and revenue figures by timely right action and product knowledge. Monitoring sales pipeline and feeding back any concerns to management. Ensuring that knowledge and other resources are shared effectively around the company. Liaising with reporting team to pull together key MI reports to better inform business decisions and feedback to stakeholders, manufacturers and sales teams. Show less

Nottingham

Promoted to Team Leader for the Product Data Team: involved in the recruitment, shortlisting and interview process and responsible for training up new team members to ensure that team targets are met and that consistent, accurate and current information is delivered efficiently to our customers. Continuous work on various projects to engage with retailers in order to enhance their e-commerce content and related business ventures and integrating with new systems to improve direct sales for the… Show more Promoted to Team Leader for the Product Data Team: involved in the recruitment, shortlisting and interview process and responsible for training up new team members to ensure that team targets are met and that consistent, accurate and current information is delivered efficiently to our customers. Continuous work on various projects to engage with retailers in order to enhance their e-commerce content and related business ventures and integrating with new systems to improve direct sales for the company.Additional responsibilities include: accurately categorising and promoting specific products on the company website to increase web sales and improve the customer experience, responding to customer product specific questions to maintain customer confidence and high customer service level and working with various internal departments to develop current business and cultivate new business opportunities.Liaising with internal teams to improve back office data systems, auditing data and continuously working to improve data integrity and consistency. Show less

Nottingham, United Kingdom

Worked as part of the data department to promote products, enhance SEO and ensure accurate data is maintained at all times. Liaised with various departments internally including Marketing and Product Management, as well as external Vendors and Retailers to facilitate sales and improve customer relations. Developed internal systems to improve data cataloguing and improve efficiency on data delivery to customers, in turn improving sales figures.

Grimsby

Working as part of a team to launch a new piece of software aimed at Primary Care within the NHS. Developing and testing the software, carrying out administrative tasks including ordering goods, quoting and invoicing, co-ordinating client installs and upgrades, planning and conducting sales and marketing campaigns, creating regular blogs for the product website. Attending meetings, creating agendas and recording minutes as well as training clients on how to use the software. Co-ordinator and… Show more Working as part of a team to launch a new piece of software aimed at Primary Care within the NHS. Developing and testing the software, carrying out administrative tasks including ordering goods, quoting and invoicing, co-ordinating client installs and upgrades, planning and conducting sales and marketing campaigns, creating regular blogs for the product website. Attending meetings, creating agendas and recording minutes as well as training clients on how to use the software. Co-ordinator and liaison between other members of the team. Show less

Cleethorpes

General reception duties including taking customer complaints, answering and diverting phonecalls and managing own till for ticket sales. Occaisonally placed in other departments across the theme park.

French And Philosophy

Activities and Societies: Secretary for the University "Rock Music Society" - generally organised gigs and students events, organised.

A-Levels, A -French, A - Philosophy & Ethics, C - Biology, C - General Studies

Activities and Societies: - Wrote, directed and produced own school house play. - Volunteered once a week at a local Primary School..

Gcses

Activities and Societies: GCSEs: A* - French, A - English Language, A - English Literature, A - ICT, A - R.E, B - Biology, B - Chemistry.