In my role as Performance & Technology Lead, I successfully led a team of 17 members and efficiently managed the daily technology and performance operations for over 400 team members spread across 167 locations. My valuable contributions helped to expand our account and services for clients by winning several RFP & Bid opportunities. I also carefully created and managed KPIs for our main Contract and LaGuardia expansion contracts to ensure efficient and effective execution of all tasks. My exceptional leadership skills greatly contributed to the success of the organization as a whole.

I previously held the role of Performance Manager at Delta Air Lines. My responsibilities included setting the Computer Management Maintenance System standards, Maximo. This system was used by over 400 operations and field technicians across 123 different locations in our real estate portfolio. By working closely with the operations team, I developed improved management strategies that allowed them to manage their teams and workload in a technology-driven world effectively. I oversaw the rollout of mobile phone technology and provided technical support. I trained over 250 employees on new hardware and software to improve the adoption of technology and drive accountability. I also created growth opportunities for our account, facilitated brainstorming sessions, and confidently managed special projects. • Led a team of 3 individuals, managing 10 technology platforms, employee hardware & software for an account of 250+ employees.• Created data standards and developed a computerized maintenance management system (CMMS) user playbook, shared across 62 different operational sites, standardizing operational data collection & ensure data accuracy & validation.• Facilitated system integrations across 3 separate platforms for different service providers to increase productivity and communications with other Delta business units and vendors.• Assisted with expanding operations to 49 locations by setting up systems, providing technical support, and user training for new on-site team members.

My experience as a Performance Analyst involved creating and generating reports to monitor account performance, completing analysis projects for business line leaders, and managing 10 technology platforms. I developed metrics and incentives to improve operations for 250+ employees across an 11.5 million square foot portfolio. As a result, I improved operational efficiency by 25% and increased profits by 10%. I collaborated with internal and external stakeholders to build operational reporting, develop performance metrics, and foster transparency. • Developed account KPIs and dashboard reporting material, helping to secure 100% of at-risk management fee & additional $450K incentive fee.• Provided senior leadership with regular report outs of operational performance, helping to manage a $43.3 Million budget across an 11.5 million square foot real estate portfolio.• Responsible for client and account deliverables, such as periodic business reviews and account plans.• Managing the account’s intern program, responsible for hiring and developing the selected interns.

As a Corporate Solutions Intern at JLL, I was responsible for a diverse range of projects developed by senior management. This included conducting business-specific analyses related to corporate real estate and creating presentation materials. One of my key achievements was developing automated reporting materials used in monthly business reviews sent to clients. I also played a key role in developing the intern program, collaborating with senior leaders across multiple business lines to build value and accreditation in the types of projects and work interns produce. Throughout my internship, I managed multiple projects and interns, assisting Fortune 500 clients such as Coca-Cola, Porsche, NCR, and Ryder Transportation and helping to drive solutions to corporate real estate problems. • Collaborate with senior leadership to accomplish projects regarding data and financial analysis.• Led our department’s intern program, liaising between senior leadership and incoming interns. • Construct a work order reporting system resulting in improved statistical retrieval methods for client business packages.

As a Tasting Room Staff Member, I consistently engaged with customers to provide exceptional service and knowledge of our craft beer selections, while highlighting our unique house-made options. Additionally, I actively contributed to the team's efforts in setting up and breaking down the tasting room for daily operations and special events. My work consistently aligned with the core values of Creature Comforts, including craving curiosity, supporting moderation, putting people over product, extending kindness to others, making our community better, and leaving a legacy. • Enthusiastically engaged with 500+ customers daily, from varying age ranges and backgrounds.• Educated customers on the 20+ variety of beers always on draft, as well as the extensive bottle collection.• Learned proper equipment maintenance and becoming a Cicerone Certified Beer Pourer and ServeSafe bartender.

At Word-of-Mouth Restaurants, I served as a waiter and bartender, responsible for opening duties like preparing cash draws, restocking items, and holding a staff line-up to notify team members of announcements, specials, or other necessary items before opening to the public. During service, I managed a section of 8 tables, which sat 4-8 patrons per table, reciting the list of daily specials, recording orders, and delivering tableside wine service, all while building sincere relationships with patrons. Additionally, I managed an 18-seat bar, providing patrons full course dinner service while completing drink orders for our wait staff and creating various cocktails and/or delivering wine service.• Assisted in opening a Napoli-style pizzeria, a first in the Brookhaven, Georgia area.• Trained new staff members by establishing wine pairings, food profiles, and customer excellence.• Served as a lead staff member, responsible for cash drawers and assisting management.

Helped assist a youth summer camp program that involved: • Educated K-12 on the aspects of Technical Theater, including, set construction, establishing lighting plots, and organizing blocking for plays• Produced 8 tailored shows by participants for parents and foundation executives to view• Communicated and coordinated events between youth groups and upper management