Mission-driven Customer Success Partner passionate about tech-enabled education and its ability to empower people and improve lives at scale. At Udemy Business, I help bridge the gap between learning and organizational success, collaborating with companies to align Udemy’s L&D solutions with their business strategy. My goal is to help clients extract maximum value from their investment, while contributing to the growth and development of their workforce. Skills & Competencies:* Strategic Account Management: Cultivate strong, collaborative partnerships with internal stakeholders and high-value clients to drive customer satisfaction and growth. * Driving Adoption & Retention: Lead training & onboarding, provide strategic guidance, and tailor customer success plans for customers to increase engagement and buy-in. * Data Analysis & Problem-Solving: Analyze customer data and usage metrics to identify opportunities and deliver actionable insights for clients and internal teams.
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Customer Success ManagerCourseraDenver, Co, Us
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Scaled Customer Success ManagerUdemy Sep 2022 - PresentDenver, Colorado, United StatesUdemy's mission is to provide flexible, effective skill development to empower organizations and individuals. Millions of people learn on Udemy from real-world experts on topics ranging from programming and data science to leadership and team building. -
Assistant Director, Business DevelopmentNorthwestern University - Kellogg School Of Management Jan 2021 - Sep 2022Evanston, Illinois, United States•Strategic advisor to 350+ SMB & Fortune 500 employers seeking to hire MBAs; grew portfolio by 15% through data-driven outreach and ability to quickly form trusted partnerships; achieved 91% customer satisfaction• Drove +20% YoY increase in employer engagement and recruiting process adoption by anticipating client needs, creating customer-centric strategies, effectively onboarding, and consistently following through on plans• Doubled growth in key industries through cross-functional collaboration; improved knowledge sharing between departments by implementing new automated reports and data collection processes• Led contact management and training for team’s CRM database of 2000+ active contacts. Spearheaded data analysis, uncovered trends, and shared insights with senior leadership to facilitate strategic decision-making -
Career Management Center Operations AssistantNorthwestern University - Kellogg School Of Management Sep 2020 - Jan 2021Evanston, Illinois, United States• Create a best-in-class recruiting experience for 1000+ students and 300 employers by providing quick and effective technical and administrative support; recommend and implement recruiting process improvements• Oversee database of 600+ jobs, track student/recruiter engagement, and contribute to data maintenance of multiple platforms; cut daily job feed import time in half by improving data merge process
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Hr Culture Department HeadElite Scholars Of China Jul 2019 - Jul 2020Beijing City, China• Directed a 9-person team promoting workplace values and an inclusive and intercultural environment for 70 multinational employees; organized 8 professional development sessions annually.• Managed employee database and performance evaluations with Director of HR; led “Business Innovation Lab,” a company-wide open forum on improving strategy & process, increased staff participation by 20%. -
Talent Acquisition / RecruiterElite Scholars Of China Nov 2018 - Jul 2019Beijing City, China• Selected by senior leadership to join the recruitment team which runs on-campus events at 15+ schools per cycle.• Executed full life cycle recruiting and training; filled 18+ full-time/intern positions annually; developed a selection tool and rubric to objectively assess candidates’ skills and fit.• Lead a team of 3 to plan and manage a 2-month long internship program; generated new talent pipelines at 6 universities by launching recruitment ambassador programs with former interns, resulting in earlier applications.
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Educational ConsultantElite Scholars Of China Jul 2017 - Jul 2019• Advised and motivated 20+ high school students per year applying to U.S. colleges and universities; mentored and guided students’ academic/extracurricular interests in 1-on-1 and classroom settings. • Evaluated progress and tailored action plans to student needs; provided excellent customer service and ensured the authenticity of applications; 76% of clients admitted to top 30 schools, 100% admitted to top 50 schools.• Created long-term value by establishing and managing professional relationships with 11 organizations in the education industry; tripled new referral partnerships by launching a series of program info sessions.
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Research Assistant In Psychology DepartmentUniversity Of Notre Dame Mar 2015 - May 2017Notre Dame, Indiana, United States• Used SPSS and R programs to analyze data for a computer-based AP Statistics test that adapts questions to test-takers ability; evaluated program’s effectiveness by helping to create psychological surveys and scales. -
Project Management OfficeBank Of Hawaii Jun 2016 - Aug 2016Honolulu, Hawaii• Improved weekly team meeting efficiency by creating a standardized OneNote meeting template and procedure. • Contributed to bank-wide and business unit projects using the Project Management Institute process; kept projects on schedule by holding stakeholders accountable and obtaining and reviewing necessary deliverables. -
Assistant To The Director Of International ProgramsMaryknoll School May 2015 - Aug 2015Honolulu, Hawaii• Researched language immersion models, curriculum, and benefits for the planning and marketing of Hawaii’s first K-12 Chinese language immersion program.
Taylor Weston Skills
Taylor Weston Education Details
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Psychology & East Asian Language & Culture
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K-12
Frequently Asked Questions about Taylor Weston
What company does Taylor Weston work for?
Taylor Weston works for Coursera
What is Taylor Weston's role at the current company?
Taylor Weston's current role is Customer Success Manager.
What schools did Taylor Weston attend?
Taylor Weston attended University Of Notre Dame, Punahou School.
What skills is Taylor Weston known for?
Taylor Weston has skills like Leadership, Presentation Skills, Cross Cultural Communication Skills, Human Resources, Google Suite, Event Planning, Teaching, Communication, Mentoring, Higher Education, Strategy, Hiring Practices.
Who are Taylor Weston's colleagues?
Taylor Weston's colleagues are Doris Downs, Bandaru Sudhakar Babu, Farhaan Khan, Darren Mangan, Tatiana Londoño, Rhiannon Merryman Brown, [Cou] Gabriel Angelo Gamboa.
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