Taylor Bowden Email & Phone Number

Plano, Texas, United States

• Leveraging cloud technology expertise to support and enhance the Prisma Cloud platform.• Collaborates closely with a global team to design and implement robust cloud solutions for a diverse customer base• Utilizes understanding of cloud security principles to ensure product conformance with leading industry standards• Works effectively in a fast paced, high stakes environment, demonstrating the ability to solve complex problems with minimal supervision.• Continually stays up to date with evolving cloud technologies and their features to deliver cutting edge solutions.

- Provides advanced level support for Prisma Cloud for enterprise clients in AWS, Azure, GCP

- Promotion from previous title- Continuation of current duties + handling T3 hardware issues alongside the rest of the hardware team

Irving, Texas, United States

Supports organizational IT needs from individual user support to logistical and infrastructural solutions.- Handles issues from first contact to resolution, at L1/L2 level- Supports Networking & Security Team with threat identification and remediation, as well as network outage identification and reporting- Administrator in multiple systems: S2 Lenel/AD/WebEx/VMWare Airwatch/Ultipro/Apple Business Manager- Face to face executive support from Director to C-level- Repairs, deploys hardware as needed- Knowledgebase engineer for both internal departmental documents and user facing job aids- Technical writing leveraged to write company policy and memos- Support of ERP apps like Vista by Viewpoint- Managed company mobile device deployment, through Airwatch and Intune

Irving, Texas, United States

- Supported the County of San Diego as a member of the Identity and Access Management Team.- Worked in EAC/AD/O365AC- Administrated OKTA System, Provisioned accounts/reset/terminated- Handled multiple migrations of systems such as Airwatch to Intune on the scale of thousands of users

Irving, Texas, United States

- Supported United Technologies Corporation through phone and chat support.- Supported divesture of subsidiaries Otis and Carrier Corp- Supported Raytheon x UTC merger into Raytheon Technologies Corporation.- Worked in and with AD, Citrix, PUTTY, IBM Mainframe, SAP- Discovered and appropriately routed severity incidents equivalent to potentially millions of dollars in loss

Bachelor Of Science - Bs, Information Science - Project And Knowledge Management + Data Analytics, 3.7

Activities and Societies: Phi Theta Kappa Honor Society Dean's list

Associate Of Arts - Aa, General Studies, 3.75 Gpa

Activities and Societies: Phi Theta Kappa Honor Society