Taylor Evans Email & Phone Number

NMLS(3029)

Atlantic City, New Jersey

• Responsible for planning, organizing, executing and evaluating all banquet functions from setups, meetings, receptions, plated or buffet breakfast/lunch/dinner with maximum capacities of 2500 guests producing nearly $20 million dollars annually in food and beverage and $10 million in room sales• Responsible for quarterly bonus eligibility for maintaining budgeted liquor and food cost• Coordinated meticulously with diverse clientele from funeral directors, dj expos, concerts, casino players, BCI, IBM, Ernest and Young to ensure that customer expectations are met & exceeded during execution of events• Follow corporate policy in managing over 200 diverse union employees

Atlantic City, New Jersey

• Opened a brand new 480 seat high volume restaurant featuring a coastal inspired food and beverage menu• Developed and conducted sustainable training courses for front of house staff on food and beverage knowledge• Maintained company standards by ensuring all staff exceeded customer service and food quality standards• Ensured quality of product and service to guarantee customer satisfaction and retention of guests• Followed corporate policy with regards to union employees surrounding discipline, engagement and employee recognition• Attended quarterly trainings on promoting a positive working environment, inspiring the best, leadership and suggestive selling

Avalon

• Oversaw operation costs and revenue generation for two restaurants and banquets • Monitored food safety regulations with respect to board of health for beach bar and indoor casual fine dining restaurant• Conducted informative pre-shifts, assigned employees job daily job duties, coordinated with back of the house staff and responded to guest inquiries and special requests • Continued to train staff in service standards, procedures, side work duties and up-selling • Developed a sustainable training manual to develop an efficient and effective front of house staff• Set up and organized Aloha POS system to be more efficient for staff use

Sea Isle City

• Conducted ongoing training for all positions to maintain standards of service• Encouraged teamwork and accountability through hands on leading by example management style• Engaged with customers in positive dialogue and assisted them with any requests or resolved concerns• Developed strong verbal communication and conflict resolution skills• Developed and implemented marketing strategies to maximize restaurant revenues such as customer loyalty programs and advertising • Ensured food was prepared and delivered correctly in a timely manner

Media, Pennsylvania

• Developed and trained staff on wine, beverage, food, and fine dining standards• Collaborated with beer and wine distributors to expand inventory and increase staff knowledge• Managed restaurant’s presence on social media• Performed administrative tasks such as managing payroll, scheduling, daily cash reconciliation, cost analysis of alcohol and food costs, and cash summary reports

Avalon

• Welcomed and registered guests and offered them services and room rates• Handled guest check- in and check-outs professionally and in a welcoming and specialized manner• Issued room keys• Made changes and confirmed reservations using Exnelo• Assisted with daily housekeeping duties for a 53-room property

Bachelor’S Degree, Hospitality Administration/Management, 4.0

Activities and Societies: ETA Delta Sigma ServSafe, Food Protection Manager Certification, valid through September 2022 Chaine des.

Associate’S Degree, Hospitality Administration/Management, 4.0

Activities and Societies: ServSafe, Food Protection Manager Certification, valid through September 2018 Training for Intervention.