Taylor Evans Email & Phone Number

NMLS(3029)

Atlantic City, New Jersey

• Responsible for planning, organizing, executing and evaluating all banquet functions from setups, meetings, receptions, plated or buffet breakfast/lunch/dinner with maximum capacities of 2500 guests producing nearly.
• Responsible for quarterly bonus eligibility for maintaining budgeted liquor and food cost
• Coordinated meticulously with diverse clientele from funeral directors, dj expos, concerts, casino players, BCI, IBM, Ernest and Young to ensure that customer expectations are met & exceeded during execution of events
• Follow corporate policy in managing over 200 diverse union employees

Atlantic City, New Jersey

• Opened a brand new 480 seat high volume restaurant featuring a coastal inspired food and beverage menu
• Developed and conducted sustainable training courses for front of house staff on food and beverage knowledge
• Maintained company standards by ensuring all staff exceeded customer service and food quality standards
• Ensured quality of product and service to guarantee customer satisfaction and retention of guests
• Followed corporate policy with regards to union employees surrounding discipline, engagement and employee recognition
• Attended quarterly trainings on promoting a positive working environment, inspiring the best, leadership and suggestive selling

Avalon

• Oversaw operation costs and revenue generation for two restaurants and banquets
• Monitored food safety regulations with respect to board of health for beach bar and indoor casual fine dining restaurant
• Conducted informative pre-shifts, assigned employees job daily job duties, coordinated with back of the house staff and responded to guest inquiries and special requests
• Continued to train staff in service standards, procedures, side work duties and up-selling
• Developed a sustainable training manual to develop an efficient and effective front of house staff
• Set up and organized Aloha POS system to be more efficient for staff use

Sea Isle City

• Conducted ongoing training for all positions to maintain standards of service
• Encouraged teamwork and accountability through hands on leading by example management style
• Engaged with customers in positive dialogue and assisted them with any requests or resolved concerns
• Developed strong verbal communication and conflict resolution skills
• Developed and implemented marketing strategies to maximize restaurant revenues such as customer loyalty programs and advertising
• Ensured food was prepared and delivered correctly in a timely manner

Media, Pennsylvania

• Developed and trained staff on wine, beverage, food, and fine dining standards
• Collaborated with beer and wine distributors to expand inventory and increase staff knowledge
• Managed restaurant’s presence on social media
• Performed administrative tasks such as managing payroll, scheduling, daily cash reconciliation, cost analysis of alcohol and food costs, and cash summary reports

Avalon

• Welcomed and registered guests and offered them services and room rates
• Handled guest check- in and check-outs professionally and in a welcoming and specialized manner
• Issued room keys
• Made changes and confirmed reservations using Exnelo
• Assisted with daily housekeeping duties for a 53-room property

Bachelor’S Degree, Hospitality Administration/Management, 4.0

Activities and Societies: ETA Delta Sigma ServSafe, Food Protection Manager Certification, valid through September 2022 Chaine des.

Associate’S Degree, Hospitality Administration/Management, 4.0

Activities and Societies: ServSafe, Food Protection Manager Certification, valid through September 2018 Training for Intervention.