Lorraine Taylor Email and Phone Number

Supporting Design Council’s purpose to make life better by design.

I work with the CEO & COO to implement strategic objectives, provide operational support, review and improve the operating model and have responsibility for the IT strategy of the business.

To lead the planning and implementation of business projects.To define and document new and existing business requirements.To manage day-to-day operational aspects of the project(s).

Manage customer support team.Management of IT system requirements. Assists the Chief Operations Officer with Treating Customers Fairly and Electronic Quality System requirements. Responsible for the development of a number of key accounts. Contributes to the project team in respect of required processes, controls, testing and training, best practice and contract certainty requirements.Ensures project management documentation is kept up to date.Include IT requirements in respect of underwriting software.

The Consumer Code for New Homes has been established to ensure that best practice is followed by registered Developers in respect of the marketing, selling and purchasing of New Homes to consumers. The Code also sets expected standards for after sales customer care service.The Consumer Code for New Homes has been established to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers, to improving standards of construction and raise customer service standards in the New Homes market, recognising that part of that commitment is providing consumers with a voice and a clear complaints process when things simply don’t go according to plan when they buy a New Home.Compliance with the Consumer Code for New Homes is mandatory for Developers which are members of the Code. Developers are fully vetted before they are accepted as members, and then audited annually to ensure they remain in compliance with the Code.Find out more about the Consumer Code for New Homes at www.consumercodefornewhomes.com