• Spearheaded the creation and documentation of a formal Project Management Office (PMO), establishing standardized processes, governance structures, and performance metrics to align project execution with organizational strategic goals• Led planning, development, execution, and management of complex terrestrial and submarine fiber build projects, ensuring timely delivery and technical precision.• Conducted in-depth analysis of scope, schedules, and risk mitigation strategies to accurately forecast project costs, streamline timelines, and proactively address potential roadblocks.• Monitored and optimized critical project paths, achieving reduced timelines and significant cost savings across multiple initiatives.• Oversaw Capital Project Proposals, procurement processes, financial compliance, inventory management, and service automation to enhance operational efficiency and budget adherence.• Authored and maintained comprehensive documentation for processes and procedures across the PMO, Engineering, and Outside Plant departments to ensure consistency and scalability.

• Develop, execute, and manage detailed project plans for complex radio upgrades, fiber expansion, and edge out projects, as well as collocation orders • Analyze scope, schedule, and risk to forecast project costs, compress timelines, and avoid roadblocks• Determine and monitor critical path for all projects, thereby compressing timelines and reducing costs• Develop and refine CI metric tracking with CEO visibility• Manage Capital Project Proposals, supply requests, and inventory logistics• Develop and implement collocation product for Ziply Fiber• Supervised deferred maintenance projects to replace obsolete and inadequate central office and remote power systems• Sole Project Manager for Critical Infrastructure

• Created and refined SharePoint site with executive visibility to track all Ethernet orders within Frontier Communications• Analyze scope, schedule, and risk to forecast project costs, compress timelines, and avoid roadblocks• Determine and monitor critical path for all Ethernet projects, thereby compressing timelines and reducing costs • Developed and refined processes and procedures for collecting order metrics, resulting in 50% drop in Ethernet order completion timelines across the Frontier footprint• Developed business decision tool with SVP visibility to streamline order acceptance decisions and reduce project timelines• Developed and refined and unified project tracking for the PMO team • Maintained consistent, weekly contact with customers• Provide post-sale project management support to sales, engineering, provisioning teams and the customer base for the delivery of products and integrated Ethernet services and solutions• Develop and provide training for new technologies, processes and company procedures that affect service delivery groups within Frontier• Coordinate cut-over activities and first business day support to customers

• Served as the Project Server Administrator for Network Infrastructure Services as well as heading the Enterprise Infrastructure Services Project Server 2013 Team (NIS, IAM, UPS and SDO).• Configured Project Server 2013 instance for multiple organizations, including modifications to PWA Templates.• Implemented automated project reporting for a multi-organizational instance of Project Server 2013 and SQL Server• Designed and implemented an automated, multi-departmental request intake system based on SharePoint• Elevated PMO maturity by implementing policies and procedures as well as providing training to team members and customers• Successfully managed multiple, competing projects in an operational environment using a very limited number of available resources• Met with customers on a regular basis to create a working relationship; this included organizing agenda’s with weekly, monthly and quarterly objectives.• Worked with internal and external customers to maintain the balance between business needs, customer expectations, company strategy and financial/budgetary requirements• Managed and supervised a global team of Subject Matter Experts, System Engineers, Network Architects, Coders and Designers

• Accountable for service delivery of the global WAN and LAN throughout Microsoft with specific focus on service quality, customer satisfaction and productivity• Provide analysis of how services are delivered to end users and how the process can be improved• Ensure that application support, desktop support and the service desk run effectively• Manage relationships and communications with customers and partners, engaging on a regular cadence to ensure satisfaction.• Negotiate service levels with the WAN and LAN owners and customers.• Measure and report on WAN and LAN health.• Primary point of contact for major service issues.

• Develop, execute, and manage detailed project plans for Microsoft Network Implementation Services including major wireless network upgrades, Aruba Airwave deployments and Guest Internet Access upgrades. Sole Project Manager for a global wireless network.• Successfully manage projects using a very limited number of available resources• Successfully manage projects in an operational environment • Met with customers on a regular basis to create a working relationship; this included organizing an agenda with weekly, monthly and quarterly objectives.• Manage and supervise team of Subject-Matter Experts• Provide guidance to customer for decision making• Kept customers informed of upgrades, application changes, engineering modifications, as well as vulnerability attacks.• Re-purposed overstocked and underutilized hardware located in multiple corporate offices globally.

• Managed projects for Telecom Company including a corporate-wide hardware and telecommunications infrastructure upgrade• Planned scope, cost, schedule and risk management for all projects• Write and implement new processes and procedures for Project Management team including OLA driven responsibilities• Met with customers on a weekly basis to create a working relationship; this included organizing agenda’s with weekly, monthly and quarterly objectives• Kept customers informed of upgrades, application changes, engineering modifications, as well as vulnerability attacks • Provide guidance to customer for decision making

• Planned scope, cost, schedule and risk management for Hewlett Packard projects including two major Data Center migrations for Weyerhaeuser and Domtar• Develop and execute detailed project plan for Data Center infrastructure design and move from Federal Way, WA to Suwanee, GA., and assisted in coordination of high-volume equipment move for international Data Center• Manage and supervise team of Subject Matter Experts• Work with external vendors including Verizon and EMC in order to make transition smooth for customer• Repurposed overstocked and underutilized hardware located in multiple data center environments• Met with customers on a weekly basis to create a working relationship; this included organizing agenda's with weekly, monthly and quarterly objectives• Kept customers informed of upgrades, application changes, engineering modifications, as well as vulnerability attacks • Provide guidance to customer for decision making

• Lead for 24/7 Service Desk for Microsoft Game Studios (MGS)• Lead Service Desk contact for studios which include Bungie, Ensemble, FASA, Casual Games, Sigil, and XETV• Work as part of a senior team in creating goals and departmental processes • Managed daily operations activities undertaken by Site Services staff • Assist MGS PM with interviewing and hiring of new staff • Run bi-weekly reviews with studios including upper management ensuring proper goals are obtained and improvements by the MGS Team are communicated • Run daily/weekly/monthly statistical reports for upper management and system engineers which directly impact processes and procedures at MGS• Met with internal customers on a weekly basis to create a working relationship• Implement new contract for Vendor Management team including SLA driven responsibilities• Gathered, organized and maintained knowledge bases for large help desk• Ensure customer data is accurate within Microsoft/Data Center Tools • Expert knowledge in use of Microsoft Excel including PivotTables, Charts etc...• Daily use of Microsoft Operations Manager and SiteScope monitoring tools• Security Patch Management and Monitoring for over 1000 data center servers• In-depth knowledge of server components and compatibility requirements • Solid knowledge of NT, Win2K, DNS, WLBS• Solid knowledge of network and internet technologies

• Hire and manage instructors for technical college. Manage network consisting of 2000 and 2003 servers, Exchange et al. • Provide instruction to adults in the subjects of CompTIA A+, CompTIA Net+, CompTIA Linux+, Certified Ethical Hacking. • Other duties as assigned.

• Adult Educator for Washington State accredited Technical College. • Teach adults of varying abilities Computer Hardware, Operating Systems, Project Management, MS Access, Word, Excel, PowerPoint and Publisher as well as business writing skills.

• Spearhead and oversee interdepartmental cross training program. UNIX and Windows Corporate Server maintenance. • Dedicated Server Support Specialist providing advanced technical support and assistance for: HTML/FTP. • Actively monitor WAN operations. • Knowledge of setup, configuration, administration, and advanced support for Windows NT/2000 based web (HTTP and FTP) server.

• Manage all aspects of a combined NT/Novell network• Upgrade NT 3.51/WinFrame 1.8 to Windows 2000/MetaFrame 1.8• Provide technical support to 300+ users• Assist users with remote access to servers• Troubleshoot and manage in-house e-mail system• Manage all hardware, licensing and software issues

• Design and implement a company-wide IT purchasing program which will become the Desktop Logistics Department• Saved company $250,000 within the first six months of starting and managing the Desktop Logistics Department• Continued to save company significant amounts of money by implementing a hardware recycling and maintenance program• Developed and streamlined maintenance and troubleshooting processes• Developed and streamlined Service Desk processes