Thomas Walter Email & Phone Number

Everett, WA, US

Freeland, WA, US

• Spearheaded the creation and documentation of a formal Project Management Office (PMO), establishing standardized processes, governance structures, and performance metrics to align project execution with organizational.
• Led planning, development, execution, and management of complex terrestrial and submarine fiber build projects, ensuring timely delivery and technical precision.
• Conducted in-depth analysis of scope, schedules, and risk mitigation strategies to accurately forecast project costs, streamline timelines, and proactively address potential roadblocks.
• Monitored and optimized critical project paths, achieving reduced timelines and significant cost savings across multiple initiatives.
• Oversaw Capital Project Proposals, procurement processes, financial compliance, inventory management, and service automation to enhance operational efficiency and budget adherence.
• Authored and maintained comprehensive documentation for processes and procedures across the PMO, Engineering, and Outside Plant departments to ensure consistency and scalability.

Kirkland, US

• Develop, execute, and manage detailed project plans for complex radio upgrades, fiber expansion, and edge out projects, as well as collocation orders
• Analyze scope, schedule, and risk to forecast project costs, compress timelines, and avoid roadblocks
• Determine and monitor critical path for all projects, thereby compressing timelines and reducing costs
• Develop and refine CI metric tracking with CEO visibility
• Manage Capital Project Proposals, supply requests, and inventory logistics
• Develop and implement collocation product for Ziply Fiber

Dallas, Texas, US

• Created and refined SharePoint site with executive visibility to track all Ethernet orders within Frontier Communications
• Analyze scope, schedule, and risk to forecast project costs, compress timelines, and avoid roadblocks
• Determine and monitor critical path for all Ethernet projects, thereby compressing timelines and reducing costs
• Developed and refined processes and procedures for collecting order metrics, resulting in 50% drop in Ethernet order completion timelines across the Frontier footprint
• Developed business decision tool with SVP visibility to streamline order acceptance decisions and reduce project timelines
• Developed and refined and unified project tracking for the PMO team

Redmond, Washington, US

• Served as the Project Server Administrator for Network Infrastructure Services as well as heading the Enterprise Infrastructure Services Project Server 2013 Team (NIS, IAM, UPS and SDO).
• Configured Project Server 2013 instance for multiple organizations, including modifications to PWA Templates.
• Implemented automated project reporting for a multi-organizational instance of Project Server 2013 and SQL Server
• Designed and implemented an automated, multi-departmental request intake system based on SharePoint
• Elevated PMO maturity by implementing policies and procedures as well as providing training to team members and customers
• Successfully managed multiple, competing projects in an operational environment using a very limited number of available resources

Redmond, Washington, US

• Accountable for service delivery of the global WAN and LAN throughout Microsoft with specific focus on service quality, customer satisfaction and productivity
• Provide analysis of how services are delivered to end users and how the process can be improved
• Ensure that application support, desktop support and the service desk run effectively
• Manage relationships and communications with customers and partners, engaging on a regular cadence to ensure satisfaction.
• Negotiate service levels with the WAN and LAN owners and customers.
• Measure and report on WAN and LAN health.

Redmond, Washington, US

• Develop, execute, and manage detailed project plans for Microsoft Network Implementation Services including major wireless network upgrades, Aruba Airwave deployments and Guest Internet Access upgrades. Sole Project.
• Successfully manage projects using a very limited number of available resources
• Successfully manage projects in an operational environment
• Met with customers on a regular basis to create a working relationship; this included organizing an agenda with weekly, monthly and quarterly objectives.
• Manage and supervise team of Subject-Matter Experts
• Provide guidance to customer for decision making

Freeland, WA, US

• Managed projects for Telecom Company including a corporate-wide hardware and telecommunications infrastructure upgrade
• Planned scope, cost, schedule and risk management for all projects
• Write and implement new processes and procedures for Project Management team including OLA driven responsibilities
• Met with customers on a weekly basis to create a working relationship; this included organizing agenda’s with weekly, monthly and quarterly objectives
• Kept customers informed of upgrades, application changes, engineering modifications, as well as vulnerability attacks
• Provide guidance to customer for decision making

Houston, Texas, US

• Planned scope, cost, schedule and risk management for Hewlett Packard projects including two major Data Center migrations for Weyerhaeuser and Domtar
• Develop and execute detailed project plan for Data Center infrastructure design and move from Federal Way, WA to Suwanee, GA., and assisted in coordination of high-volume equipment move for international Data Center
• Manage and supervise team of Subject Matter Experts
• Work with external vendors including Verizon and EMC in order to make transition smooth for customer
• Repurposed overstocked and underutilized hardware located in multiple data center environments
• Met with customers on a weekly basis to create a working relationship; this included organizing agenda's with weekly, monthly and quarterly objectives

Redmond, Washington, US

• Lead for 24/7 Service Desk for Microsoft Game Studios (MGS)
• Lead Service Desk contact for studios which include Bungie, Ensemble, FASA, Casual Games, Sigil, and XETV
• Work as part of a senior team in creating goals and departmental processes
• Managed daily operations activities undertaken by Site Services staff
• Assist MGS PM with interviewing and hiring of new staff
• Run bi-weekly reviews with studios including upper management ensuring proper goals are obtained and improvements by the MGS Team are communicated

• Hire and manage instructors for technical college. Manage network consisting of 2000 and 2003 servers, Exchange et al.
• Provide instruction to adults in the subjects of CompTIA A+, CompTIA Net+, CompTIA Linux+, Certified Ethical Hacking.
• Other duties as assigned.

Johnson City, Tennessee, US

• Adult Educator for Washington State accredited Technical College.
• Teach adults of varying abilities Computer Hardware, Operating Systems, Project Management, MS Access, Word, Excel, PowerPoint and Publisher as well as business writing skills.

Jacksonville, Florida, US

• Spearhead and oversee interdepartmental cross training program. UNIX and Windows Corporate Server maintenance.
• Dedicated Server Support Specialist providing advanced technical support and assistance for: HTML/FTP.
• Actively monitor WAN operations.
• Knowledge of setup, configuration, administration, and advanced support for Windows NT/2000 based web (HTTP and FTP) server.

• Manage all aspects of a combined NT/Novell network
• Upgrade NT 3.51/WinFrame 1.8 to Windows 2000/MetaFrame 1.8
• Provide technical support to 300+ users
• Assist users with remote access to servers
• Troubleshoot and manage in-house e-mail system
• Manage all hardware, licensing and software issues

Arlington, VA, US

• Design and implement a company-wide IT purchasing program which will become the Desktop Logistics Department
• Saved company $250,000 within the first six months of starting and managing the Desktop Logistics Department
• Continued to save company significant amounts of money by implementing a hardware recycling and maintenance program
• Developed and streamlined maintenance and troubleshooting processes
• Developed and streamlined Service Desk processes

Ba, Education

Associate Of Arts (A.A.), General Studies

Diploma, General Studies