Tim Driscoll Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

- Proactively manage the end-to-end customer journey in a personalized, high-touch Customer Success model- Own onboarding, training, expansion, renewals, regular check-ins, and QBRs for assigned accounts- Responsible for meeting quarterly/annual Net Revenue Retention (2022) and Gross Revenue Retention (2023) goals- Run live demos, organize customer trials, and work closely with the sales team to close new business deals and expand existing customer base- Subject Matter Expert in SeekOut and Recruiting including search, complex Boolean syntax, candidate engagement, passive candidate sourcing, and general best practices- Work cross-functionally with Sales, Marketing, and Product teams to ensure customers get the most from SeekOut- Develop content such as training videos, and participate/lead in live webinars

Nashville, Tennessee, United States

Talentcare is an up-and-coming HR Tech company offering its clients a wide range of services including recruiting support and assistance, career site creation and management, employer branding and reputation management, and SaaS in the form of an applicant tracking system.- Client Delivery Manager May 2017 – Dec. 2019; Promoted to Client Executive Dec. 2019- Senior Customer Success Executive responsible for day-to-day operations of Talentcare’s recruiting service line- Responsible for maintaining strong business relationships with client C-suite, executive leaders and key stakeholders invested in the success of services provided - Develop and manage implementation project plans across a diverse client base while working closely with internal sales/marketing, development, product, and recruiting teams to ensure timely delivery of services- Drive client adoption and use of Talentcare’s software through developed training materials and hosted training sessions to highlight best practices- Respond to and resolve level one and two ATS requests from clients while working with development team to resolve all others- Identify and execute on opportunities to expand revenue across clients through targeted upsells- Identify and triage at-risk clients in effort to reduce churn and improve client experience - Lead monthly/quarterly business reviews with clients, providing updates on contracted services- Contribute to the development and management of a team of CSMs- Systems Used – Confluence/Jira, Microsoft Office Suite (Excel, PowerPoint, Word), Microsoft Teams, Smartsheets, Sisense BI Reporting, MeisterTask, MindMeister, Basecamp, Proprietary ATS/CRM

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Greater Nashville Area, Tn

Nashville, Tennessee