Tucker Cieslinski Email & Phone Number

Troy, Michigan, United States

Originally the position entailed handling customer problems and complaints through various mediums of communication with efficiency and accuracy, across a wide range of products and devices. Shortly after joining the company, I was requested to become a subject matter expert in a rapidly expanding branch of the company to provide more in-depth and better understanding to clients in a hospitality setting. The Dining Subject Matter Expert role has required a further understanding of our linux-based devices, mobile ordering systems, cisco network, and various peripherals used on a daily basis.The position also requires an ability to explain the situation and solutions to users in an easily understandable way, as they often do not have a technical background.In my time in this position I have assisted in identifying and resolving major incidents and problems that spanned widely across our product lines. My knowledge and understanding in my specialization has led to my peers and superiors contacting me when they have run into situations they could not resolve themselves and seeking guidance.

Oxford, Michigan, United States

This position has required knowledge of various types of equipment and materials. In this role, a self-driven motivation to accomplish goals in a timely manner despite any obstacles that may arise. An in-depth knowledge of woodworking, drywall installation and repair, and applications and procedures of paint and other materials. This job demands physical fitness, spatial awareness, and the ability to use ones hands effectively in a variety of situations. Customer interactions and a knowledge base for the average homeowner are also important features of this position.

Bloomfield, Michigan

This position requires technical knowledge of multiple systems including AS/400, Active Directory, and a number of ticketing systems. Also associated is the ability to speak with both technical knowledge but also convey in a way that the average person would understand. Customer service skills are necessary due to high-stress situations when technology is not doing what it is supposed to be while there are deadlines at hand.

Auburn Hills, Michigan

This position entailed helping end users at home with their new devices ranging from desktops and laptops to a number of different tablets. Excellent customer support is necessary to explain the resolution to and understand the issues presented by the customers. A knowledge of multiple operating systems for both computers and tablets was crucial to providing accurate and swift service.

Lake Orion, Michigan

The position requires accuracy and endurance, as well as the ability to make a plan ensure the truck is loaded properly and efficiently. A system is in place to set guidelines as to placement of packages as well as safety regulations that must be adhered to. Team work was emphasized greatly and the ability to view one's work as everyone's work allows for a greater flow and ability to be flexible and resourceful in the workplace.

Oxford, Michigan

In this position I was expected to follow procedures of the store and filling every position available in the restaurant. Each position required excellent management of time and use of multiple processes, as well as the ability to work in fast-paced, close-quarters environment with several other people.Also expected with the position was to have a much greater ability to take care of customer requests and concerns and to correct or solve problems presented.Foremost, I was expected to assure that the new employees understood and could follow all procedures in the workplace, as well as advancing their abilities so that they could perform at a higher standard in the position they were required to do.