Daniel Borrelli Email & Phone Number

Redmond, Washington, US

Hoboken, New Jersey, US

Fort Lauderdale, Florida, US

Provided consultative agnostic experiences bringing CCaaS and UCaaS solutions to the market.

Bellevue, Washington, US

• Drive the entire Sales Engineering cycle from Discovery to Post-Sales Support for enterprise customers.
• Established as an SME on Intelligent Automation and Analytics, RPA development & COE, Process Mining, Big Data, Security, Cloud technologies and Architectural Engineering.
• Conducted onsite/remote Architectural Reviews and site readiness. Installed and configured Big Data Machine Learning/AI Process Discovery, Robotic Process Automation (RPA) Proof of Concepts (PoC) and Pilots both on.
• Leveraged IT skills to implement solutions: Architectural Design, OnPrem/Cloud Server provisioning/setup, IIS, NGINX, MSSQL, MySQL, Java, JavaScript, Python, Active Directory, Firewall, Security, Application.
• Managed a team of Sales Engineers in North America.
• Enabled and supported Channel and Advisory Partners.

Cambridge, MA, US

Melville, New York, US

• Provided strategic technical Pre-Sales consulting and architectural engineering as well as implementation support for enterprise customers.
• Ranked #1 SME on RPA and Desktop Process Analytics.
• Acted as a trusted technical advisor throughout the entire sales cycle and post-sales.
• Partnered with Account Executives in solution consulting and delivering Power Messaging value of our solutions to customers.
• Generated sales quotes, architectural solution designs, customer equipment guides, facilitate engineering requests and complete Technical RFP/RFI requests.
• Installed and configured Technical Proof of Concept or Paid Pilot solutions for customers.

Melville, New York, US

• Managed a team of Professional Services Systems Engineers responsible for the design, implementation and installation of Call Recording/Quality, Encryption, TDM / VoIP, and Desktop Analytics solutions at customer sites.
• Partnered extensively with customers to provide professional consulting services while assisting in the design implementing and supporting our solutions.
• Interviewed, Hired, Trained, Developed, Mentored and Motivated team of 18 System Engineers.
• Resolved customer escalations, Installed, Configured and Troubleshot telephony integration, networking/firewall, security, DR/HA environments, Active Directory, Windows/Linux Operating systems, and other application.
• Worked on a variety of OS's and Networks as well as TDM voice and VOIP telephony while installing Witness/Verint solutions.
• Developed and managed all technical processes related to installations.

New York, NY, US

• Provided System Administration, Technical Support and Project Management to the Chase Automotive Finance organization.
• Acted as a liaison between IT and the business to facilitate large scale projects involving technical rollouts of primary and ancillary production systems.
• Utilized an array of remote access methods to monitor, administer and provide recommendations for system upgrades and improvements as needed.
• Coordinated Disaster Recovery setup and activities for production sites.
• Managed relationships with existing and potential technical services Vendors.

New York, NY, US

• Provided Production and On-Call support for all Tier 2 and 3 technical needs of 2500+ call center users.
• Provided timely resolution for any hardware or software issues.
• Racked/Stacked and Configured new Intel servers with Novell and NT/2000 platforms.
• Performed routine server health monitoring and maintenance of Wintel and Unix servers utilizing Solar Winds, IPSENTRY, RConsole, Terminal Services and RILO/RIB.
• Maintained daily operation of Windows and Novell servers. Responsible for successful daily/weekly/monthly tape/SAN/NAS backups and proper off-site rotation of tapes with Iron Mountain to maintain compliance
• Developed training documentation to educate end users of the Desktop environment.

New York, NY, US

• Provided tier 1 and 2 support for the Chase Credit Card Collections Business Applications and Desktop issues.
• Acted as a Quality Assurance tester of all new applications developed for the Collections business.
• Conducted the pilot, roll out and continued support of these applications.
• Facilitated the successful execution of projects related to the Collections business. This included enhancements to current applications using Change Control, Integration of new software and hardware by working closely.
• Conducted frequent training and Q/A sessions on applications for the Collections business.
• Developed user-friendly training materials for the collections applications that were used by Chase collections sites nationwide and by the New Hire Training departments.