Ted Barnett Email and Phone Number
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Ted Barnett is a Manager - Business Operations Analyst II at Chase Merchant Services. He possess expertise in credit cards, troubleshooting, banking, visio, business analysis and 9 more skills.
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Manager - Business Operations Analyst IiChase Merchant Services Oct 2010 - PresentTampa, Florida• Manage multiple departments for both the US and Canada within the help desk operations support group, including the team designing and developing information for department software tools used to standardizing troubleshooting techniques for associates as well as for tracking and reporting purposes• Oversee suspense department working to correct depository and transaction issues for clients• Supervised the deployment department processing merchant replacement requests for equipment and supplies for both the US and Canada and the Knowledge group providing equipment troubleshooting documentation, resource materials, and support for the technical agents• Successfully implemented a yearlong project replacing outdated equipment receiving up to 350 orders a day in addition to regular order requests of 100-150 orders• Managed case logging projects, including upgrading to the case logging tool from version 8.8 through version 9.2 Increasing the number of cases being logged, and restructuring the case logging tool to provide better and more complete information regarding why merchants are contacting the various support desks• Drafted multiple job aids and standard operating procedures documents
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Business Operations AnalystChase Paymentech Feb 2007 - Oct 2010Tampa/St. Petersburg, Florida Area• Designed and developed information within department software tool used to standardize troubleshooting techniques for department associates• Worked on a team handling a two-year long project updating the application for new merchant information during creation of new “in house” platform for banking and settlement of merchant transactions due to separation of Paymentech partnership between Chase Bank and First Data• Maintained client database used to assist merchants contacting the help desk• Provided reports used by various departments for client billing, forecasting staffing, quality assurance, and training -
Operations Team ManagerChase Paymentech Oct 2001 - Feb 2007Tampa/St. Petersburg, Florida Area• Supervised up to 15 phone representatives and 40 other associates between two offices, and was responsible for coaching, developing, and leading the team to meet or exceed their performance metrics• Managed administrative maintenance of team, approval of time sheets, associate changes and transfers• Assisted with escalated calls, troubleshooting system, and account issues • Supported the Relationship Managers, Product Managers and Project Managers. • Handled after hours issues with the daily operations of a 24 hour help desk such as staffing levels, skill assignments, associate concerns and emergency situations• Standard Operating Procedures manual for the Help Desk• Trained newly hired representatives on the Standard Operating Procedures• Developed and maintained multiple Excel spreadsheets and graphs concerning call volumes, types of calls, call statistics and other data for use by the Help Desk Manager and Group Manager in the performance of their duties• Assisted in implementation of an adherence to schedule tracking system improving productivity by 14%• Worked as part of a team to redevelop the Performance Improvement Management call scoring criteria • Team performance consistently exceeded in Average Handle Time, Adherence to Schedule, and Performance Improvement Management scores for call quality• Developed multiple associates to promotions to multiple departments within the organization
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Customer Relations SupervisorCapital One Jan 1999 - Jun 2001• Supervised 20-25 phone representatives Responsible for assisting escalated calls as well as administrative maintenance of team, approval of time sheets, associate changes and transfers as well as trouble shoot system and account issues• Developed 10 associates to promotion• Increased sales 65% from 5% to 10.5% translating to gross sales of $11.7 million annually• Implemented coaching and training within team which increased productivity by 36%• Participated in development of Quality Assurance test concerning fee negotiations on 5 select teams, reducing fees waived per call by $0.60 per associate, translating to $124, 800.00 annually -
Customer Relations AssociateCapital One Feb 1998 - Dec 1998Tampa/St. Petersburg, Florida Area• Responsible for taking in bound customer calls, providing information and assistance with account issues and follow-up when necessary • Exceeded performance curve in all metrics for ten out of ten months• Increased performance in calls per hour by 32%, exceeding standard by 25%• Served as team Ambassador, representing views of associates in meetings concerning all aspects of the performance and management of site
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Consumer BankerBank Of America Jun 1997 - Jan 1998Chattanooga, Tennessee Area• Responsible for selling deposit and consumer loan products to new and existing NationsBank customers• Responsible for expanding relationships through quality customer service with all assigned portfolio customers, existing unassigned customers and new customers• Position also included assistant branch manager responsibilities due to location and size of banking center position• Achieved 115% of sales goal representing annualized value of $1.2 million• Supervised 7 associates in all aspects of day to day banking business
Ted Barnett Skills
Ted Barnett Education Details
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Business Administration And Management, General
Frequently Asked Questions about Ted Barnett
What company does Ted Barnett work for?
Ted Barnett works for Chase Merchant Services
What is Ted Barnett's role at the current company?
Ted Barnett's current role is Manager - Business Operations Analyst II.
What is Ted Barnett's email address?
Ted Barnett's email address is te****@****ech.com
What is Ted Barnett's direct phone number?
Ted Barnett's direct phone number is (800) 935*****
What schools did Ted Barnett attend?
Ted Barnett attended University Of Tennessee At Chattanooga.
What skills is Ted Barnett known for?
Ted Barnett has skills like Credit Cards, Troubleshooting, Banking, Visio, Business Analysis, Technical Support, Help Desk Support, Call Center, Team Leadership, Analysis, Data Analysis, Microsoft Excel.
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Ted Barnett
New York, Ny11yahoo.com, byliner.com, gmail.com, tedbarnett.com, tedbarnett.com, when.com, netscape.net, netscape.com, art.com, aol.com, deem.com6 +141533XXXXX
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Ted Barnett
Castle Rock, Co3yahoo.com, msn.com, aol.com7 +130381XXXXX
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Ted Barnett
Consultant - Leadership Development And Organizational Effectiveness At Association Of Evangelicals In AfricaFayetteville, Ga4aimint.org, aimint.net, aimint.org, contemplatedesign.com1 +184573XXXXX
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