Ted Gordon Email & Phone Number

Phoenix, Arizona, United States

Home business and residential computer support.

Oakland, California, United States

Primary responsibilities include interacting with customers, providing computer, server and network support.• Research and test new troubleshooting and repair tools.• Provide support for complex client networking projects.• Onsite and remote support for both workstation and server (and router) troubleshooting, configuration and programming.• Regular peer review of upcoming technologies and processes to remain competitive with other MSPs and for the further continuing education of the technicians.• Advertising and pre-sales of potential business clients, initial review of client networking and onboarding of client workstations and servers to Remote Monitoring and Management software that provides remote functionality, diagnostic troubleshooting and Windows delayed patching.

Scottsdale, Arizona, United States

Handle incoming calls from customers for incidents and service requests and provide assistance or escalate to in-house network or field support solutions.Utilize and support a system wide database for client and network information.General and specific knowledge of Windows workstation and server operating systems.General and specific knowledge of Azure AD and related Microsoft 365 support systems.General knowledge of client applications and systems.Rapid response and available remote support with a variety of tools provided for customer troubleshooting and satisfaction.

Phoenix, Az

• Responsible for assisting residents and users with phone, television and computer support. Worked with Lifeline resident responder system. Provided additional services within the scope of the job as needed (Information Technology), including creating new users and configuring Microsoft 365 on their workstations. Provided community outreach role for residents and staff.

Oakland, California, United States

Network and Workstation support for 35 users.• Recommend, install and support word processing, billing, and inventory systems.• Knowledge of Windows Server 2003 (upgrade from Windows NT Server). Windows XP workstations. Both Microsoft Office Word and Wordperfect word processing applications.• Network printers (HP Laserjet II and 4), along with assistant support for printer maintenance and diagnostics.• Tape backup for Windows Server 2003, daily, weekly, monthly and annual tape rotation.• CRT diagnostic and repair.

Oakland, California, United States

• Build and install client workstations, including hardware and operating systems. Scratch builds with ASUS motherboards, a variety of different Intel CPUs, memory, Western Digital and Seagate hard drives and multi-role CD-roms.• Assist network administrator with additional roles as determined including replacing burned out power supplies and ancillary equipment when damaged by power surges.• Affirm that electric circuits are protected by UPS or surge protector and prevent excess load from being drawn by user provided equipment.• Server tape backup and rotation.• Active Directory permissions, sharing network drives.• Monitor Exchange mailboxes for size, recommending archiving. Redundant methods of preventing data loss over time.