• Operated seven (7) business units in Michigan. • Responsibilities included financial performance, production processes, staffing, equipment, IT, infrastructure, customer service, facilities and vendor relations for Michigan Division. • Facilitated the operational consolidation of nine (9) companies into cohesive unit. • Developed and installed Standard Operating Procedures to ensure consistency in operations, billing, purchasing, human resources, customer service and quality control.• Increased gross profit 10 points in 4 years.• Achieved and maintained 99+% customer satisfaction rating.• Transformed bottom third unit into Top 5 performing division. (#1 in the region)

• Transitioned financial control from outside accountant to internal staff. • Generated monthly financial statements and provided analysis and action plans.• Supported all financial and day-to-day operational decisions for six (6) service centers. • Provided solution-based proposals and installed equipment and software. • Trained customers, production staff and sales staff.• Established Managed Print Services program. (Currently 37% of Total Revenue)• Created pricing structure, trained sales staff, generated and presented solutions to clients. • Established color graphics operation. (From $0 to $2 million annually)• Evaluated hardware/software, implemented Standard Operating Procedures, product offerings, vendor contacts and pricing structure. • Performed analysis as related to financial statements, purchasing and pricing strategies. • Developed new company logo and marketing strategies.• Created system for preparation of customer proposals increasing capacity 10x.