• Provides analytical planning support• Efficient and effective access and use of data from all internal and external transaction systems.• Analytical and decision support; market assessment; opportunity assessment; hospital modeling; financial pro forma development; database assembly, facility planning, facility utilization, management, and maintenance of data systems.• Access and use of quantitative and qualitative external market databases (such as the Children's Hospital Association, The American Medical Association, The American Pediatric Society, The Healthcare Advisory Board, Sg2, Ambulatory Surgical Centers Association, and Tableau), to obtain historical utilization data and estimates of future hospital market demand, data on market competitors, and a variety of topics pertinent to pediatric healthcare.• Ongoing data support (i.e., creation, maintenance, and/or management of databases; measurement methods; and statistical methods).• Comprehensive healthcare internal and external market situational assessment by hospital to occur annually.• Assists with compiling data sets, market analysis and financial modeling for business plans and retrospective business plan reviews.

Leading a team of analysts as key liaisons between our clients and our technical teams. Eliciting and driving requirements and initiatives at multiple levels of detail for our clients. Managing this team's critical measures of success, including a strong attention to detail, along with accurately documenting requirements and acceptance criteria for all projects.• Interfacing with clients and multi-disciplinary teams (Software Development, Business Intelligence, Database and Data Warehouse Developers, Product Owners) to support the solution delivery process.• Coaching and mentoring a team of Business and Data Analysts, providing daily guidance on projects and company initiatives.• Analyzing data and reports to find ways to increase productivity, build efficiencies and reduce costs.• Ensuring requirements are documented properly, identifying and addressing any gaps, while the Business and Data Analyst teams gather requirements.• Partnering with internal departments and analysts to create solutions that meet user needs, improving efficiencies and meeting project timelines.• Recognizing and reporting upstream and downstream impacts to internal departments and key stakeholders.• Removing internal impediments that are slowing project timelines.• Ensuring analysts are reviewing client requirements for healthcare analytics tools/databases, as well as translating them into specifications.• Investigating health care information and identifying and proposing solutions for data issues.• Performing checks and audits of various data sources to verify they adhere to data governance and maintenance policies.• Ensuring adherence to all HIPAA, Confidentiality, and Privacy laws.

Senior Research Analyst | Jan 2018 - Feb 2020Develop research studies, market analysis, and analyze trends for ongoing projects.• Created and managed a comprehensive SharePoint research tracking system.• Completed 100% (80 of 80) of research requests on time in an average of 4.4 days.• Received a 99% average quality rating from all executive leadership team research requestors.• Requested, received and implemented 30 quality improvement measures.• Initiated and completed 127 Monthly News and Information emails to management staff.• Built, used and managed a 900 subject matter expert contact reference database.Senior Business Process Analyst | May 2015 - Dec 2017Benefit Intent Certification Administrator for Medicare & Retirement and Community & State plans.• Led implementation of BIC tool for a 75% increase in new customer claim auditing coverage.• Consolidated four independent plan platforms into one streamlined web-based platform.• Coordinated the resolution of frequent system slow-time and down-time to be fully eliminated.• Managed hundreds of customer production defect tickets from discovery through resolution.• Learned and gained access for 300 users and fully documented the new streamlined process. Senior Applications Developer | Nov 2012 – Apr 2015Primary contributor in designing, coding, testing, debugging, documenting and supporting rules development applications consistent with business requirements.• Ensured 100% of business requirements were comprehensively documented and implemented.• Developed technical specification documents as defined in system designs for all 30 projects.• Developed comprehensive code that was 100 % traceable back to specifications.• Created test plans, executed tests and documented results for full functionality and zero defects.

Administered the day to day functions of this statewide non-profit organization.• Managed web resources and communications by regularly updating web’s university resources, monthly news, and web membership information to all 50,000 listserv contacts.• Planned, organized and executed delivery of monthly capacity building training and webinars, and coordinated marketing campaigns of all capacity building opportunities. • Created and directed statewide leadership conferences for 500 participants, including agenda development, speakers and facilitators recruitment, and workshops’ organization.

Medicare software for 6 major insurance carriers in 13 states processing 100 million claims annuallyLead Business Analyst:• Team Lead for national Medicare Transaction System requirements for the Center for Medicare and Medicaid Services, including extensive research, analysis and documentation. • Led the Management Reporting, Claims and Customer Service Analysis Workshop presentations to U.S. Government Subject Matter Experts in Baltimore, Maryland.• Validated and documented 600 reports, then delivered training to over 120 personnel in 8 states. Testing Administrator:Award of Excellence, Quest for Quality Awards, and Employee of the Year Nominee:• Supervised two Testing Administrators, fifteen Business Analysts and worked closely with a large population of development staff to complete monthly Systems Testing releases. • Selected by senior management to lead our testing team, joined our Software Engineering Process Group, learned, implemented and enhanced our Capability Maturity Model process methodology. • Responsible for the quality of each monthly software release; including the development, management and documentation of Unit, Systems, Acceptance and special testing.