Ted Stetzel Email & Phone Number

San Francisco, California, US

San Francisco, California, US

• Facilitate best-in-class onboarding experiences for our new customers and help existing customer implement Helpshift new state-of-the-art AI and automation features
• Advise customers on how to configure Helpshift and how to best utilize our APIs and SDKs

Austin, TX, US

• Symphony Commerce was a SaaS e-commerce platform provider that was acquired in 2018.
• Collaborate with sales, onboarding, solutions delivery, and customer success teams in a consultative manner to identify and resolve B2B/B2C e-commerce business problems for enterprise and mid-market brands
• Research and interview third-party technology partners in order to evaluate available APIs and other integration points with a special focus on ERP integrations and Warehouse Managment System connections
• Conduct discovery sessions with Retail and Consumer Goods brands during pre-sales stage to develop SOWs
• Conduct demonstrations, presentations, and create technology proofs during the pre-sales process
• Support RFP process through research and presentations to brands

New York, NY, US

• Awarded a graduate assistantship for the Department of Marketing and International Business in the Zicklin School of Business while completing MBA as a full-time student
• Managed the Google Online Marketing Challenge for an undergraduate class that delivered $2500 worth of donated Google AdWords on behalf of non-profits and small business in NYC
• Conducted a series of marketing research interviews that will be used as foundation of a paper that will be submitted for publication in a professional journal

New York, NY, US

• TMP Worldwide is a SaaS HR and recruiting technology provider. TECH OPERATIONS MANAGER (Feb 2012 - January 2015)
• Managed large cross-department projects such as a web hosting infrastructure upgrade that increased the monthly up time from 97 to 99.9% and decreased overseas download times by 10-40%
• Reorganized web development team to support double digit year-over-year SaaS platform growth
• Created an open source website CMS (Umbraco/.NET) client offering that was responsible for over $2M in revenues over the course of 3 years(Promoted from Technology Operations Manager to Director in Q2 2014)TECH LEAD.
• Successfully executed a year long training/platform improvement project which included migrating from ASP.NET Web Forms to MVC and introduction of responsive web design as the standard for front end development at the.
• Introduced process improvements and automated scanning tools that ensured that all websites created by the department met industry accessibility and security standards

• Functioned as scrum master for an agile team of five Java developers that successfully launched an e-commerce photo album creation site
• Supervised QA team and implemented an automated testing system to streamline manual testing which reduced software release cycles by up to a day

New York, New York, US

• Managed the successful transition of over a dozen publications from QuarkXPress flat file storage to an Adobe InDesign/InCopy based enterprise CMS
• Transitioned all third-party content from proprietary text format to an industry standard XML schema and implemented an automated delivery system saving the company thousands of dollars each year

New York, NY, US

• Designed and executed customized technical training programs for Fortune 500 clients in the publishing industry
• Successfully installed and configured enterprise level publishing systems (K4/Woodwing) for magazines and newspapers in New York City and surrounding area
• Developed CMS and DAM product selection documentation and procedure for Fortune 500 companies

Master Of Business Administration (Mba), Information Systems, Statistics

Scps Certificate, Business Project Management

Bachelor’S Degree, Graphic Media