Ted Stetzel Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

• Facilitate best-in-class onboarding experiences for our new customers and help existing customer implement Helpshift new state-of-the-art AI and automation features• Advise customers on how to configure Helpshift and how to best utilize our APIs and SDKs

Austin, Tx, Us

Symphony Commerce was a SaaS e-commerce platform provider that was acquired in 2018. • Collaborate with sales, onboarding, solutions delivery, and customer success teams in a consultative manner to identify and resolve B2B/B2C e-commerce business problems for enterprise and mid-market brands• Research and interview third-party technology partners in order to evaluate available APIs and other integration points with a special focus on ERP integrations and Warehouse Managment System connections• Conduct discovery sessions with Retail and Consumer Goods brands during pre-sales stage to develop SOWs• Conduct demonstrations, presentations, and create technology proofs during the pre-sales process• Support RFP process through research and presentations to brands• Oversaw implementation of company-wide Customer Success Software (Gainsight) as Salesforce administrator • Awarded Employee of the Year 2016 (Company Value of Ownership)• Previously Onboarding Project Manager Lead (Aug 2015 - July 2017)

New York, Ny, Us

Awarded a graduate assistantship for the Department of Marketing and International Business in the Zicklin School of Business while completing MBA as a full-time student • Managed the Google Online Marketing Challenge for an undergraduate class that delivered $2500 worth of donated Google AdWords on behalf of non-profits and small business in NYC• Conducted a series of marketing research interviews that will be used as foundation of a paper that will be submitted for publication in a professional journal

New York, Ny, Us

TMP Worldwide is a SaaS HR and recruiting technology provider. TECH OPERATIONS MANAGER (Feb 2012 - January 2015)• Managed large cross-department projects such as a web hosting infrastructure upgrade that increased the monthly up time from 97 to 99.9% and decreased overseas download times by 10-40%• Reorganized web development team to support double digit year-over-year SaaS platform growth• Created an open source website CMS (Umbraco/.NET) client offering that was responsible for over $2M in revenues over the course of 3 years(Promoted from Technology Operations Manager to Director in Q2 2014)TECH LEAD (April 2011 - January 2012)• Successfully executed a year long training/platform improvement project which included migrating from ASP.NET Web Forms to MVC and introduction of responsive web design as the standard for front end development at the agency• Introduced process improvements and automated scanning tools that ensured that all websites created by the department met industry accessibility and security standards • Supported digital project management team by creating website development estimates, reviewing scopes of work and performing as a client facing technical lead for projects ranging from $100k-500kDIGITAL PROJECT MANAGER (March 2010 - March 2011)• Functioned as primary client contact for the implementation of digital projects in the recruitment advertising space• Created scopes of work, provided regular status updates, and coordinated resources for job search sites and job distribution applications for enterprise and mid-market companies

• Functioned as scrum master for an agile team of five Java developers that successfully launched an e-commerce photo album creation site• Supervised QA team and implemented an automated testing system to streamline manual testing which reduced software release cycles by up to a day

New York, New York, Us

• Managed the successful transition of over a dozen publications from QuarkXPress flat file storage to an Adobe InDesign/InCopy based enterprise CMS• Transitioned all third-party content from proprietary text format to an industry standard XML schema and implemented an automated delivery system saving the company thousands of dollars each year

New York, Ny, Us

• Designed and executed customized technical training programs for Fortune 500 clients in the publishing industry• Successfully installed and configured enterprise level publishing systems (K4/Woodwing) for magazines and newspapers in New York City and surrounding area• Developed CMS and DAM product selection documentation and procedure for Fortune 500 companies

Master Of Business Administration (Mba), Information Systems, Statistics

Scps Certificate, Business Project Management

Bachelor’S Degree, Graphic Media