Tejinder Singh Email & Phone Number

Kitchener, On, Ca

Waterloo, Ontario, Canada

• Visually navigated and reviewed images and text-based content for clients, through internally developed applications.• Used internally developed applications to generate quality reports as required.• Maintained and produced high-quality deliverables in a timely manner and in accordance with company guidelines and procedures.

Kitchener, Ontario, Canada

• Installed, repaired, and maintained Bell’s most advanced Fiber and Copper Network• Promoted Bell services and products through marketing and upselling techniques, selling over 35 products in a week, exceeding management expectations• Worked independently, offering assistance as required to fellow technicians• Troubleshoot complex telecommunications issues using training, tools, and equipment provided

Waterloo, Ontario, Canada

• Answered and processed all customer queries using excellent listening and communication skills in a professional and time-efficient manner• Supervised and monitored agent attendance, performance, and productivity.• Prepared and ensured the accuracy of reports and achieved monthly stated targets on Policy selling

New Delhi, Delhi, India

Assisted the team of BI analysts to maintain and build ad hoc reporting assetsUse data to develop and present analytical insights to management for identifying trendsParticipated in end-to-end implementation planning including project management, riskmanagement, issue management, communication, and change managementResponsible for developing & and maintaining BI dashboards to help the organization operate moreeffectively by tracking KPIs and data sets.Develop and understand business drivers, definitions, and metrics to interpret findings.Assisted in training end-users on new reports and dashboards and onboard new users of thereports and dashboards.

Junior Data Analyst, Information Technology

Pgdm, Project Management

Pgdm, Wireless Network Infrastructure

Bachelor'S Degree, Electrical, Electronics And Communications Engineering