Terence Baker Email and Phone Number

• Manage the life cycle development process of an (IT) systems, Cognos 10.1.1 and 10.2.2 BI application with PowerPlay, CA Siteminder (kiosk), ALMIS, AMMIS,ACMS VShere and its infrastructure. I supervised performance of task such as but not limited OS installations/upgrades (Unix Linux, Windows), PHP, Java, VB.NET, ASP.NET, Windows Management Instrumentation (WMI), Visual Basic for Applications (VBA SSL Certifies virtualization, OS and application dependencies• Manage all aspects of ALC datacenter to include access/security and all assets• Implemented system enhancements and modifications for interfacing operational and asset maintenance information technology (IT) systems such as ALMIS, AMMIS and ATIMS• Train Systems Engineer personnel on system operation, use, and interface with other systems • Conducted operating system evaluations, audits and/or reviews to ensure compliance with information assurance requirements for Unix and Linux. Participate in upgrade of server operating systems to Windows 2012, RHEL 6.8. • Provide team leadership, training, consultation and technical support to others while demonstrating the ability to shift focus as needed with minimal notice. • Design and develop interfaces to the Ingres database management system software (e.g., database procedures, Open Road, PHP and SQL query development) on a Unix/Linux platform.• Serve as a liaison between vendors, departments, and users to ensure project scope and timelines are met. • Developed and implemented OS upgrade plan of Windows Enterprise and RHEL system run virtual machine, versed in LVM utilization.

• Ensure system hardware and software is compatible and capable of required performance metrics, as well as maintaining a competent disaster recovery system• Provide a secure environment for software and networks that include defining complex system requirements, determining system specifications, processes and working parameters• Configure and administer the Cognos 10 BI application with PowerPlay, CA Siteminder application in a kiosk environment across three USCG-wide environments (production, development and disaster recovery, ensuring that reports are available, providing access to reports and links via active directory and Cognos 10 BI user directory structure• Responsible for the access and troubleshooting of the legacy application ATIMS. Remediate vulnerabilities on Windows, Linux and Unix system• Participated in upgrading system applications and licenses including Access It server (Windows server 2008 R2) and application Nessus server (Windows server 2008 R2)• Effectively communicate with account users and add and maintain user accounts• Install and manage security reporting tools used to monitor changes to the Active Directory, Plan and manage migrations and upgrades related to the AD or the DCs• Secure remote administration of the DCs and member servers managed by the Infrastructure Group; manage group policy at root of domain and for Domain Controllers OU,Manage the Users and Computers Containers

• Manager of all aspect of the Computer Lab.• Provides input in the development of a system-wide and building level programs that enables students to use technology as learning tools • Maintain and disseminate up to date cutting edge information on best practices for technology integration, sources of information on trends, research and applications related to technology use in the school program.• Serves as liaison to software/hardware providers for the purpose of conveying and/or receiving information and coordinating district activities.• Ensuring that technology standards for teachers and students meet program goals.• Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.• Provides training to teachers in computer competencies, the use of current technology to meet curriculum goals, and the integration of student computer competencies as outlined by the state.

• Responsible for providing a secure environment for software and networks that include defining complex system requirements, determining system specifications, processes and working parameters• Ensure system hardware and software are compatible and capable of required performance metrics

• Manage new leader process, including scheduling interviews, making leader packets, and following up to get accurate group information. • Recruit group members utilizing local community, religious and social service entities.• Participate in community outreach efforts with the Albemarle Smart Start Partnership.• Coordinate retreats, leader trainings, off-site meetings, and other Groups regular meeting in three counties. • Serve as the Groups contact for all group leaders and all outside Groups inquiries. • Maintain and update Men’s Groups information in the Microsoft Access database and generate monthly reports for Directors.• Manage Community Group Director expense reports, childcare reimbursements, and all unpredicted expenses. • Provide access to and support for Group conference call during inclement weather, provided bi-monthly reminder via e-mail and automated call out. • Coordinated and facilitated the first Smart Start Men’s Consortium. • Perform other duties as requested by Smart Start CEO.

• Managed a staff of 4 technology professionals with responsibility for offices 12 different locations in northeastern NC• Responsible for surveying and initiation of service for establishing new locations, ensuring the locations met physical, operational, security and staffing needs of the organization; monitored and controlled connectivity to facilities through the use of network monitoring tools, e-mail as well voice communication with staff• Developed and distributed Disaster Recovery Plan for each facility to include critical services (utilities, phone services, and equipment vendors• Maintain current inventory to include all IT hardware and software; cataloguing inventory with spreadsheets, forecasting future needs of the IT dept. based on inventory trends as well as market trends• Interfaced with senior management to develop software and hardware needs; planning, expediting, coordinating, analyzing, resolving and reporting on supply materials or systems• Responsible for the repair and maintenance of printers, monitors, scanners and hardware. Responsible for loading new software and systems on existing equipment. Tested systems to ensure the elimination of bugs or viruses. • Collaborated closely with HR/Payroll staff to successful processing of semi-monthly payroll, ensure business processes are being enforced, and ensure data is accurate and available in the HR systems.• Responsible for performing troubleshooting activities prior to the implementation of new systems• Writing and provided financial, facilities management, statistical, demographic and incident reports to upper management for the purpose of fiscal budget planning. • Lead or serve as a team member/project lead for HR’s new upgrade and implementation of Microsofts Dynamic GP (Great Plains). Tasks include: developing documentation, timelines, project objectives and goals, and presentations to Human Resources Team Leaders.

• Provided redirection, praise, appointment transportation, progress reporting, participated in IEP meetings for a caseload of 24 consumers in scholastic and social settings, I offered alterative behaviors to consumers as well as support and redirection options to parents/guardians.• Reviewed documentation for accuracy and to ensure that documentation meets reimbursement requirements of diagnosis and services provided. Schedule, coordinate and invite appropriate parties (Physician, Therapist, Mentor, Parent/Guardian and Consumer), Ensured that Service Plans. possessed the required signatures on an annual basis. Responsible for a caseload of 20 consumers.• Trained and mentored managers and physicians in efficient operating procedures. Developed, participated in and monitored the On Call schedule for support of the 23 Hour Crisis Unit.• Maintain a working knowledge of all rules and regulation that governed the position in the aspects of billing and reimbursement by Medicaid.

• Build solid relationships with customers employees; develop, manage, and operate a branch.• Versed in all aspects of lending operations that include taking, processing, and underwriting applications.• Responsible for contract loan extension reviewing and analyzing settlement proposals, evaluations and recommend contract termination or contract re-negotiation, as well as assessing loan credit within lending authority, evaluates risks, inspects collateral and closes loans.• Responsible for contract modifications, reviewing, analyzing, and recommending action on problem• Collects on past due accounts to include skip tracing, repossessions, bankruptcies, and field calling accounts; as well as adjust accounts as needed• Process payments, disbursements, operates cash drawer, process bank deposits and maintains records and cash balances• Directed all financial, budgeting, operating, compliance, purchasing of equipment and office supplies, managed facility and its security• Ensured timely execution of financial reporting, operating forecasts, cash flow planning, banking, legal, regulatory, equipment maintenance, and advertising via various media outlets.

• Completed Telecommunication Training