Teresa Long Email & Phone Number

Roswell, Ga, Us

Alpharetta, Georgia, United States

Atlanta, Georgia

Greater Atlanta Area

Performed specialized role to identify process improvement opportunities, then created streamlined processes including automation to improve processes.• Identified and resolve process improvement opportunities by assessing inefficient existing workflows and create more efficient processes.• Project manage resources to develop solutions including tools to automate work flows that contributed to more efficient processes, eliminating manual efforts and reducing hours required to perform roles.Project manage special projects assigned

Atlanta, Geogia

*Single Point of Contact responsible for various clients hosting solutions in AT&T Data Centers*Monitor all support issues, maintenance changes, outages, operational and billing issues on behalf of the client*Manage contract renewals *Identify and monitor any process related issues and track until resolved*Facilitate weekly status calls with client and support team members

Atlanta, Georgia

Program and project managed the Asset Decommission program for AT&T. 〈 Identified requirements for corporate web portal for submission of internal decommission requests.〈 Identified and tracked gaps within processes and work with appropriate level of management to close gaps resulting in more efficient processes.〈 Developed and trained all corporate stakeholders and resource groups on use of automated solution and decommission process.〈 Project managed all monthly decommissions projects within AT&T, 10,000 plus assets.