Teressa Williams Email and Phone Number

Client Site Account Manager at Aberdeen Asset Management• Managing the day-to-day operations & oversees all services contracted by client at the assigned site by establishing and implementing standard procedures for team operations, with responsibility for the full spectrum of employee management, development and training.• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment.• Create, maintain, and enhance strong customer relationships across various levels of the client organization.• Ensure timely completion of necessary administrative duties such as payroll procedures, invoicing and accounting procedures and all client and Williams Lea required monthly management reports.

• Supervised Office Services Department which provides hospitality service, reception assistance, copy service and general office duties for global investment firm.• Collaborated with Site Manager and Facilities Manager to prioritize projects for the effective utilization of labor and resources, and to deliver outstanding customer service to client.• Partner with Business Liaison Manager and Design and Production Manager for the development and digital printing of pitch books and marketing materials.• Direct Office Services team on the set-up of conference rooms including audio/visual equipment, furniture configuration, and catering requirements• Prepare, allocate, and track monthly expenses placed on ProCard

• Strategically coordinated with site manager, customer service manager and sales team in securing and managing projects from top-tier law firms and commercial entities.• Performed cost analysis and prepare project status reports for internal and external distribution.• Reviewed planned work plans to project staffing levels, equipment and timeframe needed to complete work orders for clients.• Generated and maintain client billing invoices and reports.• Efficiently coordinate work schedules to ensure continued progression of work orders until completion and to mitigate overtime.• Accurately maintain daily and overtime time and attendance records for payroll.• Directly supervised and provide training for digital imaging department to ensure that procedures, priorities and deadlines for projects are met.

• Provided administrative support to accountants within top-ranked accounting firm by organizing and managing case files for accounting review.• Handled data entry of new files into OmniRim and created barcode labels for archival and retrieval purposes, created and maintained reports for document identification for department manager.• Coordinated with national records departments for the retrieval and delivery of requested files.• Collaborated with off-site vendors regarding document storage, negotiated costs and ensured accuracy of invoices for payment. • Provided customer services internally and externally for records related issues.• Assisted in the disposition process such as preparing documents for destruction.

• Performed new case openings for scanning, e-discovery; tiff conversions, computerized branding, and searchable PDF files using E-Scan-it, Irpo Premium and Law programs.• Trained employees on various databases including Summation and Concordance.• Identified and resolved complex hardware and software problems through troubleshooting and testing of equipment

• Organized and maintained human resources files for employees for boutique copy and print services firm.• Researched and coordinated payroll and health insurance benefits for employees.• Managed accounts receivable and payable cycle using Quick Books.• Developed accounting reports, general ledger accounts, balance sheets and aging reports. • Contracted with vendors, maintained vendor invoices, and scheduled timely maintenance of equipment. • Generated client invoices, processed payments, and initiated collections activity for past due accounts. • Provided interim management and training of new hires.

• Working with Attorneys, Judges and other Courts/Agency’s in processing Appeals. Managing the opening and closing of Appeal. • Duties included docketing and processing orders, motion, opinions and appearance forms. • Providing customer services and corresponding with counsel and Pro Se litigants through follow up letters and other legal procedures.

• Partnered with attorney and paralegals in the preparation and filing of legal documents with the various courts. • Gained a working knowledge of court filing procedures with the following courts: District Court, Court of Common Pleas, Bankruptcy, Family, Third Circuit of Appeals, Superior, and Supreme. • Duties also consisted of retrieval of document from various courts and generating docket reports with significant attention to detail. • Worked in the Litigation Section and Environmental Section assisting paralegals and attorneys in maintenance and preparation of cases going to trial. • Prepared information and supporting documentation for pleadings to be filed with the Court. • Reviewed and prepared documents for document productions and was responsible for the maintenance of various case files which include: creating and modifying pleadings and correspondence indexes on various database systems. • Assisted attorneys and paralegals with deposition summaries and library research (including cite checking).• Traveled to assist at trials and visited other firms and companies to review and identify documents