Teri Strauss, Msol Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, FL

• Engage daily with North American Chapter leaders by ensuring communications are effectively developed and disseminated through a variety of channels
• Manage technology access to restricted sites and platforms
• Contribute to the development and execution of effective messaging to volunteers
• Monitor, measure and communicate chapter compliance with required chapter reports and agreements
• Develop new methodologies and gather best practices related to chapter management and ensure distribution to all chapters
• Collaborate with other departments to address and share challenges and best practices with chapters and team members

Sanford, Florida, United States

• Collaborate with Executive Director, staff, and volunteers to ensure a positive experience for teachers of Seminole County
• Created five (5) Google forms to streamline and migrate administrative paperwork from hard copies to digital records
• Support teachers by ensuring they have received a maximum allotment of supplies based on their needs
• Check and confirm the quality of inventory prior to purchase
• Assist in the maintenance of inventory and donations
• Manage, organize, and re-stock store content

• Completed coursework via virtual platform and remote learning towards organizational leadership master’s degree at Western New England University
• Excited and energized to return to the workforce in a field that I am passionate about

Lake Mary, FL

• Selected by the Global COO to serve as Core Values task team member and champion to align core values with the company’s mission and vision
• Evaluated the organization’s culture through a series of discovery sessions, interviews and focus groups
• Summarized and presented culture analysis results to senior leadership and program sponsor
• Created and executed an action plan to improve adherence to core values
• Built relationships with global executives, both internal and external to the organization
• Created and managed multi-department budgets and forecasting

Altamonte Springs, FL

• Developed and executed a strategy to ensure quality, growth, and inventory of exam content for 11 certification programs o Achieved 400% growth in program authorship o Engaged daily with global item writing volunteers.
• Developed, edited and published a writer’s guide to guide global exam question authors o Collaborated with a subject matter expert to ensure writer’s guide clearly communicated information regarding accepted content.
• Recruited, trained and mentored executive-level authors and global teams of authors

Altamonte Springs, FL

• Managed process for expediting new global exam professional experience portfolios for VP of Certifications
• Communicated with applicants regarding status of application
• Produced content for an international conference in collaboration with multiple departments
• Received special recognition from the CEO for exceeding revenue generation goals

Orlando, FL

• Provided legendary customer service to the Orlando Magic full-time staff and fans during regular season, playoffs, and 2012 NBA All-Star Weekend
• Co-led the set-up of Orlando Magic Team Shops in a new $400+ million sports and entertainment arena
• Managed 8 employees at the Orlando Magic Team Shop and Amway Center
• Trained new employees on point-of-sale system and procedures
• Created tools that enabled us to successfully organize and track merchandise when relocating to the Amway Center

Orlando, Florida Area

- Trained new customer service representatives on call procedures and database functionality - Received increased levels of responsibility as a result of continually exceeding expectations- Interacted with service providers on daily basis while dispatching customer claims- Negotiated vendor contract rates

Orlando, FL

- Coordinated with more than 100 local, non-profit organizations and schools to provide once-in-a-lifetime experiences for underprivileged children - Designed system for use of tracking ticket donation attendance - Key component in the development of many successful programs helping to strengthen the Magic’s presence in the local community- Served as a.

Greater Nashville Area, TN

- Hired, trained, and managed a staff of 7- Accountable for revenue collected at the ballpark stores- Coordinated silent auction during the annual golf tournament- Created and maintained on-line store - Set up and worked booths at Southern Women’s Show and CMA Music Fest

Portland, Oregon Area

- Served as donation liaison to fill a multitude of requests for private corporations and non-profit organizations- Managed all aspects of the Kids Club including registration, branded clothing distribution, mailings, and annual BBQ- Editor/Contributing writer for the Kids Club newsletter - Accompanied players to various events and public appearances

Master'S Degree, Organizational Leadership

Activities and Societies: Beta Gamma Sigma

Certificate, Leaders Of Learning

Bachelor Of Science, Business Administration

Associates Degree, General Studies