Terrell James

Terrell James Email and Phone Number

Customer Success Professional: Helping businesses to solve complex problems and achieve ambitious goals @ Yelp
san francisco, california, united states
Terrell James's Location
Chicago, Illinois, United States, United States
Terrell James's Contact Details

Terrell James personal email

n/a
About Terrell James

Terrell James is a Customer Success Professional: Helping businesses to solve complex problems and achieve ambitious goals at Yelp. They possess expertise in powerpoint, public speaking, microsoft office, microsoft word, research and 3 more skills.

Terrell James's Current Company Details
Yelp

Yelp

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Customer Success Professional: Helping businesses to solve complex problems and achieve ambitious goals
san francisco, california, united states
Website:
yelp.com
Employees:
9044
Terrell James Work Experience Details
  • Yelp
    Customer Success Manager
    Yelp Sep 2022 - Present
    Remote
    -Consult a portfolio of 90+ businesses on strategies to maximize ROI from their Yelp advertising products-Exceed account retention KPI by 7+ percent each month-Maintain top 5 ranking for CSM revenue retention and account retention-Utilize Salesforce to chronicle 40+ interactions with business owners per day-Proactively identifies opportunities to upsell and cross-sell Yelp’s products and services to existing clients, resulting increased revenue for Yelp and business owners
    View
  • Bottom Line
    College Success Principal Advisor
    Bottom Line Jul 2019 - Mar 2023
    Greater Chicago Area
    -Advise and build individual relationships with a caseload of 90 students-Consistently exceed student engagement and retention goals by 5-10%-Promoted in 2 consecutive years for strong KPI performance and exemplifying Bottom Line core competencies -Co-lead strategy and data analysis meetings weekly mini team-Expand Regional DEI (Diversity, Equity, and Inclusion) Committee membership by 50% and Co-lead 5 regional events in the role of Co-ChairConduct up to 2 interviews for a range of job positions regionally, including our recent Executive Director search. -Co-manage Bottom Line’s $35,000 TFI(The Fellowship Initiative) Fund.
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  • College Possible
    College Coach
    College Possible Aug 2018 - Jul 2019
    Chicago, Illinois
    -Coaching college students to and through college via text, email, phone and video calls-Helping students complete FAFSA -Documenting interactions with students in the Salesforce database-Managing a cohort of 125 students
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  • Ausl (Academy For Urban School Leadership)
    Resident Teacher
    Ausl (Academy For Urban School Leadership) Jul 2016 - Jun 2017
    Chicago, Illinois
    -Co-Managed 6th, 7th, and 8th grade classes-Created and Revised Common Core And NGSS aligned lessons -Developed relationships with students, lead teacher, and partner resident teacher
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  • City Year
    Corps Member
    City Year Aug 2015 - Jun 2016
    Chicago
    -Provided whole class support; facilitated small group tutoring sessions-Mentored a cohort of 13 students who were flagged “at risk of being off track”;utilized City Year curriculum to guide mentor sessions -Tracked student’s attendance, course performance, and standardized test scores-Documented student interventions in online database, Okta
  • Grinnell College
    Joe Rosenfield Center Staff
    Grinnell College Aug 2012 - May 2015
    Grinnell, Iowa
    Responsible for opening and closing building based on shift. Also set up AV for events in the building.
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  • Grinnell College
    Acess Event Chief
    Grinnell College Aug 2012 - May 2015
    Grinnell
    Active bystander at school social events.
    View

Terrell James Skills

Powerpoint Public Speaking Microsoft Office Microsoft Word Research Teamwork Leadership Microsoft Excel

Terrell James Education Details

Frequently Asked Questions about Terrell James

What company does Terrell James work for?

Terrell James works for Yelp

What is Terrell James's role at the current company?

Terrell James's current role is Customer Success Professional: Helping businesses to solve complex problems and achieve ambitious goals.

What is Terrell James's email address?

Terrell James's email address is tj****@****ine.org

What schools did Terrell James attend?

Terrell James attended National Louis University, Grinnell College, Kenwood Academy.

What skills is Terrell James known for?

Terrell James has skills like Powerpoint, Public Speaking, Microsoft Office, Microsoft Word, Research, Teamwork, Leadership, Microsoft Excel.

Who are Terrell James's colleagues?

Terrell James's colleagues are Ryan Bir, Matthew Blanchard, Ngọc Trưởng Nguyễn, Anukriti Mishra, 杨金涛, Tony Touch, Cori Collier.

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