Terrence Baker Email & Phone Number

Chesapeake, Virginia/ Remote Worker

Lead by example to drive a positive and engaging culture.Maintain a continuance floor presents .Perform account level research .Escalate issues.Support superior quality assurance. Coach and develop associates.Communicate with associates and management. Document interactions (associate feedback loop.) Close the feedback loop.Partner with resources to solve problems and remove barriers.Drive morale. Build associate advocacy through positive interaction, and real time recognition.

Chesapeake, Virginia

Warrensville Heights, Oh

Track claims with insurance companies.Active follow up with insurance companies for outstanding unpaid claims.Work unpaid claims and credit reports.Research and process rejected or suspended claimsFile appeals and documentation to insurance companies for payment reconsiderationAssist patients with insurance billing and account balance issues/questionsIdentify delinquent accounts and route to collections department staffMaintain changes and updates in insurance policies/procedures to staff.

Escalation Management Team– assist supervisor with daily duties including coaching and developing agents to ensure company metrics are being met.•Answer and resolve customer escalations•Process billing related cases for corrections•Provide rate plan analysis to fit the customer’s needs•Ensuring that the customer’s remain happy and feeling valued•Create a path for myself to achieve higher goals with the company

Cleveland, Ohio

To set up appointments with at least 3 colleges and have those colleges give the person a call back within 24 to 48 hours and have the class advisor talk to them about the school and the type of classes. To place orders from the caller who has subscribed to the magazine and would like to order from it. To make sure that the order is properly placed and is going to the proper address that is given. After the order has been taking, give the customer a recap of the order that includes the date of when they should receive their order and provide them with an order confirmation number so they could track it.

Cleveland, Ohio

To maintain all quality standards set forth by the company, client, and QA (Quality Assurance Department).To achieve the performance results set forth by the project guidelines through client.To follow and practice the Power Direct value set forth, which includes accountability, excellence, and ethical standard of conduct, integrity, honesty, appreciation, humility, respect, loyalty, and hard work

communications