Terrence Carter Email & Phone Number

Atlanta Metropolitan Area

•Create and update user guides, training, and process documentation in MINT.•Developed a project tracking database using Airtable app to manage all integration requests sent to the IMS team. Serve as the POC to address all integration requests for new product and new project requests.•Partner and collaborate with field resources to provide process diagrams, Impact Analysis Reporting, and review technical documents as an IMS (Inventory Management System) Database Admin. •Spearheaded… Show more •Create and update user guides, training, and process documentation in MINT.•Developed a project tracking database using Airtable app to manage all integration requests sent to the IMS team. Serve as the POC to address all integration requests for new product and new project requests.•Partner and collaborate with field resources to provide process diagrams, Impact Analysis Reporting, and review technical documents as an IMS (Inventory Management System) Database Admin. •Spearheaded the Hospitality network devices onboarding into Granite. Collaborated with Las Vegas engineers and the TMTE Team to add 2,820 routers/switches and 18,000 access points to the IMS platform within 6 months enabling Cox to provide managed services monitoring in time for the Vegas stadium grand opening. •Manage the work intake process from inception to completion assuring all tasks assigned to the team are completed and all required documentation is captured including providing cost estimates, business requirements, and design documents needed to PMs, boundary partners, and to technical SMEs.•Attend daily project meetings, comprehend technical requirements, assisting with training needs, and providing feedback, technical, and analytical support. Show less

Atlanta, Georgia, United States

•Managed the inbound ASR (Access Service Request) process for the Engineering Network Planning Team averaging 97% completion rate for all scheduled installations and disconnect due dates for an average of 150+ orders received annually. Initiated internal workflow process in Granite for scheduling, testing, and completion of service requests for all inbound switched access ASRs received.•Updated Cox’s switched access demarcation sites and equipment in the Telcordia database as a certified… Show more •Managed the inbound ASR (Access Service Request) process for the Engineering Network Planning Team averaging 97% completion rate for all scheduled installations and disconnect due dates for an average of 150+ orders received annually. Initiated internal workflow process in Granite for scheduling, testing, and completion of service requests for all inbound switched access ASRs received.•Updated Cox’s switched access demarcation sites and equipment in the Telcordia database as a certified CLONES Administrator to adhere to ASR ordering standards. Used the LERG (Local Exchange Routing Guide) to verify customer and carrier data for switched access services as an administrator.•Lead Planner for Cox E911 Project creating architectural designs for network connectivity to Local Exchange carriers in the Cox footprint. Collaborated with internal boundary partners and service providers to ensure emergency service compliance for Cox telephone customers. Show less

Atlanta, Georgia, United States

•Functioned as the ASR SME for Switched Access, ordering of 911, Local, and Special Access services while trouble shooting and resolving ordering issues. To ensure no interruption of service to our Telephony customers.•Resolved key issues and created ordering, billing, provisioning information solutions as a member of ATIS (Alliance for Telecommunications Industry Solutions). Voted on new initiatives on behalf of Cox and informed internal stakeholders of new policy changes for ASR ordering.