Working out of GSK Pharmaceuticals located in RTP, I'm apart of the IT support team where we provide desktop support in all areas for GSK onsite employees. In addition I work with Beta testing group for the Windows 10 and Mac OS build team to test software, hardware will integrating on the GSK Platform. Attend Daily Sprint meeting to streamline the SDLC process for Agile implementation.

Support of LANs, WANs, segments, internet, and intranet systems for the company Maintain system efficiency of the servers and user workstations.Troubleshoot problems reported by the users, make assessments and recommendations for future grades to the company's infrastructure. (Software & Hardware)Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patchesResponsible for upgrades, including migration of Windows 7 - Windows 10.Administer and upkeep of DC server and Exchange Server (physical and virtual servers)Managed incremental backups for the serversMonitored the performance of computer systems and networks, and coordinated computer network access and use.Trained user in computer system use; data loss preventionInstallation and Troubleshooting of all equipment

Configuration of network routers, Switches, POS's, Systechs, Modems, VPN (Citrix), and Operating System, including migrations from Windows7-Windows10Responsible for monitoring and troubleshooting networks and network devices for several companies.Created service tickets in ticketing systems. (Remedy, ServiceNow)Created and deleted users and OU, applied permissions to users from active directoryContacted site to troubleshoot hardware when needed. (Mostly done remotely)Monitored the networks using various Monitoring tools (Traverse, HP Sim)Performed OS patching and iPad configuration and troubleshooting.Additional responsibilities included contacting ISP to have dispatch out to sites to replace hardware.Answered inbound calls from field representatives to troubleshoot Microsoft office and proprietary applications, escalation of issues to the correct tier if not able to be resolved on first call.Mentored Helpdesk Analysts and compiled Performance Reports.