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Terrence Mackey Email & Phone Number
Technical Support Engineer
at
Omnicell
1 work email found
@omnicell.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer
Location
Greater Tampa Bay Area, United States, United States
Company size
Who is Terrence Mackey? Overview
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Quick answer
Terrence Mackey is listed as Technical Support Engineer at Omnicell, a company with 3419 employees, based in Greater Tampa Bay Area, United States, United States. AeroLeads shows a work email signal at omnicell.com and a matched LinkedIn profile for Terrence Mackey.
Terrence Mackey previously worked as Technical Support Advisor at Omnicell and Technical Support Representative at Spectrum. Terrence Mackey holds Bachelor'S Degree, Computer Science from University Of Central Florida.
Company email context
Email format at Omnicell
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{first}.{last}@omnicell.com
89% confidence
AeroLeads found 1 current-domain work email signal for Terrence Mackey. Compare company email patterns before reaching out.
Profile bio
About Terrence Mackey
I've worked in the Customer Service and Technical Support industry for several years. Self-motivated and currently working on CompTIA Network+ and Google IT Certificated apply skills learned transition into the field of Information Technology. Currently looking for a Help Desk role where I can apply learned skills and further my experience in Information Technology.
Current workplace
Terrence Mackey's current company
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Omnicell
6 roles
Terrence Mackey work experience
A career timeline built from the work history available for this profile.
Technical Support Advisor
Current- Served as the initial point of contact for all computer and system related customer solutions
- Engaged in projects to test new applications and software prior to implementation
- Completed detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features.
- Researched, diagnosed and troubleshooted customer technical support system issues to resolve in a timely manner
- Prioritized and managed several open issues at one time, while quickly determining if issues are more complex and need to be escalated.
- Utilized the organization’s tools and knowledge base and collaborate with team members to determine proper troubleshooting course of action.
Aug 2023 - Present
Technical Support Engineer
Current- Provided technical support solving problems for customers on multiple Omnicell Products.
- Completed detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features.
- Researched, diagnosed and troubleshooted customer technical support system issues to resolve in a timely manner
- Prioritized and managed several open issues at one time, while quickly determining if issues are more complex and need to be escalated.
- Educated customers as necessary to proactively enable them to resolve issues.
- Utilized the organization’s tools and knowledge base and collaborate with team members to determine proper troubleshooting course of action.
May 2022 - Present
Technical Support Representative
- Tier 1 Technical Support
- Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.
- Trained and supported end-users with software and network standards and use processes.
- Adhered to company policies to consistently achieve call-time and quality standards
- Answered average of 40 calls per day, addressing customer inquiries, resolving problems, andproviding product information
Feb 2020 - Feb 2022
Sales Representative
- Utilized various sales techniques to develop relationships with customers and drive sales
- Maintained routine communication with 25+ clients daily to assess overall satisfaction,resolve complaints and promote new offerings
- Built strong rapport with clients by understanding needs and clearly explaining products
Jan 2017 - Sep 2018
Customer Service Supervisor
- Supervised and coached customer service team of 20+ representatives
- Resolved complicated customer issues, complaints, challenges and escalations
- Coached employees and trained on methods for handling various aspects of sales, complicatedissues and difficult customers
- Oversaw employee performance, corrected problems and increased efficiency to maintainproductivity targets
Oct 2013 - Nov 2016
Team & coworkers
Colleagues at Omnicell
Other employees you can reach at omnicell.com. View company contacts for 3419 employees →
CM
Charmaine Mcgee
Colleague at Omnicell
Indianapolis, Indiana, United States, United States
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BS
Bob Shabowski
Colleague at Omnicell
Geneva, Illinois, United States, United States
View →
JG
Jason Glass
Colleague at Omnicell
Cranberry Township, Pennsylvania, United States, United States
View →
MS
Mohiba Salman, Msha
Colleague at Omnicell
Dallas-Fort Worth Metroplex, United States
View →
DF
Dave Fulmer
Colleague at Omnicell
Mckees Rocks, Pennsylvania, United States, United States
View →
RW
Rich Welch
Colleague at Omnicell
St Petersburg, Florida, United States, United States
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S(
Stacy (Tiffany) Ross
Colleague at Omnicell
Columbus, Ohio Metropolitan Area, United States
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PJ
Prateek Jain
Colleague at Omnicell
Bengaluru, Karnataka, India, India
View →
SL
Spencer Lieburn
Colleague at Omnicell
Neillsville, Wisconsin, United States, United States
View →
DH
Darian Harris
Colleague at Omnicell
Fort Worth, Texas, United States, United States
View →
Charmaine Mcgee
Colleague at Omnicell
Indianapolis, Indiana, United States, United States
View →
BS
Bob Shabowski
Colleague at Omnicell
Geneva, Illinois, United States, United States
View →
JG
Jason Glass
Colleague at Omnicell
Cranberry Township, Pennsylvania, United States, United States
View →
MS
Mohiba Salman, Msha
Colleague at Omnicell
Dallas-Fort Worth Metroplex, United States
View →
DF
Dave Fulmer
Colleague at Omnicell
Mckees Rocks, Pennsylvania, United States, United States
View →
RW
Rich Welch
Colleague at Omnicell
St Petersburg, Florida, United States, United States
View →
S(
Stacy (Tiffany) Ross
Colleague at Omnicell
Columbus, Ohio Metropolitan Area, United States
View →
PJ
Prateek Jain
Colleague at Omnicell
Bengaluru, Karnataka, India, India
View →
SL
Spencer Lieburn
Colleague at Omnicell
Neillsville, Wisconsin, United States, United States
View →
DH
Darian Harris
Colleague at Omnicell
Fort Worth, Texas, United States, United States
View →
2 education records
Terrence Mackey education
Bachelor'S Degree, Computer Science
Associate Of Science - As, Computer Science
FAQ
Frequently asked questions about Terrence Mackey
Quick answers generated from the profile data available on this page.
What company does Terrence Mackey work for?
Terrence Mackey works for Omnicell.
What is Terrence Mackey's role at Omnicell?
Terrence Mackey is listed as Technical Support Engineer at Omnicell.
What is Terrence Mackey's email address?
AeroLeads has found 1 work email signal at @omnicell.com for Terrence Mackey at Omnicell.
Where is Terrence Mackey based?
Terrence Mackey is based in Greater Tampa Bay Area, United States, United States while working with Omnicell.
What companies has Terrence Mackey worked for?
Terrence Mackey has worked for Omnicell, Spectrum, Holiday Inn Club Vacations, and Sykes Enterprises.
Who are Terrence Mackey's colleagues at Omnicell?
Terrence Mackey's colleagues at Omnicell include Charmaine Mcgee, Bob Shabowski, Jason Glass, Mohiba Salman, Msha, and Dave Fulmer.
How can I contact Terrence Mackey?
You can use AeroLeads to view verified contact signals for Terrence Mackey at Omnicell, including work email, phone, and LinkedIn data when available.
What schools did Terrence Mackey attend?
Terrence Mackey holds Bachelor'S Degree, Computer Science from University Of Central Florida.
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