Terry Hall Email & Phone Number

Senior Solution Architect specializing in Oracle Field Service: Activity data mapping and UI layouts, Capacity and Schedule integration, SmartCollaboration, Plugin framework"The distinction between the past, present and future is only a stubbornly persistent illusion."--Albert Einstein

• Top Assignments
• 2022 NJCAA Div. II Region 11 Playoffs (Boone, IA)
• 2018 NJCAA Div. I Region 1 Playoffs (Prescott, AZ)
• 2017 USA Softball 18U Gold National Championship (Clearwater, FL)
• 2017 NJCAA Div. II Region 1 Playoffs (Phoenix, AZ)
• 2004 ASA Men’s Class C Fastpitch National Championship (Hastings, NE)Recent Camps & Clinics

Scottsdale, Arizona

• Administrator of OpenText eDOCS Document Management software and Kofax Capture scanning application: a secure digital library of over 8 million public documents.
• Directed an e-document initiative from concept to completion to transfer permanent records from paper to electronic storage for over 6,000 fixed assets.
• Developed internal project charter template and standardized workflows for improved interdepartmental communication and expectations.
• Audited city processes for regulatory compliance with State of Arizona public record retention requirements to ensure timely disposal of expired documents and reduce retention overhead.

Phoenix, Arizona

• Developed and executed a client workshop to document current state business practices and goals; identified over $5 million of potential savings via process improvement at a Top 10 US cable company.
• Performed an in-depth features comparison against the leading competitor for a Top 5 mobile workforce management software vendor and presented a personalized readout to executive stakeholders.
• Implemented Oracle Field Service Cloud with a custom user portal to a fleet of over 500 field maintenance technicians, after testing against integration documentation and business use case validation.
• Managed an external marketing campaign with outsourced call takers and appointment setters.
• Managed recruiting pipeline up to hiring decision and implemented a cloud-based Software-as-a-Service Applicant Tracking System to improve response times and candidate tracking.

Phoenix, AZ

• Designed, documented, and tested SOAP and SAML interfaces for Oracle Field Service Cloud (formerly ETAdirect) mobile fleet management software.
• Implemented Service Suite field service management software in Cable One local offices. Replaced paper work orders with mobile application permitting automated order distribution, technician-driven order completion and.
• Developed standard operating procedures to support a centralized fleet dispatch operation for Cable One field technicians.
• Proposed best practices for office procedures, quota management, and asset maintenance to increase productivity and reliability. Best practice scheduling enabled maintenance technicians to complete a ten-month backlog.
• Redesigned Cable One’s technical skill set definitions to provide greater flexibility and control to local managers when configuring their fleet capabilities.
• Collaboratively developed a capacity-planning application to forecast future service commitment availability using predefined appointment window constraints and variable staff schedules. Matching true fleet capacity to.

Norfolk, NE

• Installed and serviced digital cable television and Internet services in residential and business locations. Worked with minimal supervision during all phases of the customer life cycle, including troubleshooting.
• Certified as SCTE Broadband Premises Technician and competent with two-way HFC RF networks, DOCSIS, digital video, addressable provisioning, ClearQAM, TCP/IP networking fundamentals, plant maintenance, and fiber optic.

Master Of Business Administration - Mba Candidate, It & Project Management (Studies On Hold Following Covid)

Bachelor Of Science (Bs), Computer Information Systems, Magna Cum Laude

Associate'S Degree, Business

General Study

Education record