Support the Chief Information Officer, and the IT and Facilities departments. Manage a range of administrative and operational tasks.

Utilized learning and content management systems to create and maintain a robust learning catalog and program offerings.Build, publish, and edit content for multiple audiences, countries, and platforms within the Content Management System.Build courses in the Learning Management System.Distill complex information into easily understood, engaging, and accurate content.Manage and prioritize content requests to ensure accurate and timely publication.Onboard and lead a team of content specialists; create a team environment, drive alignment, and communicate strategy and priorities.Create and maintain the intake process for global learning and development content.Lead and implement regular content audits.Author and maintain process documentation, job aids and quick guides.Establish strong collaborative relationship with training managers and directors to consult on content projects and programs.Troubleshoot and support all Tier 2 technical issues for learning administrators, content contributors and employees.

Administrative support including but not limited to; complex calendar management, booking domestic and international travel, coordinating meetings and events, answering phones, manage monthly scorecards, prepare, and submit expense reports.Assist senior management with project planning and execution as needed. Prepare high-level PowerPoint presentations for executives and Board of Directors.Support all meeting preparation and client visits by coordinating catering, audiovisual equipment, communication, and presentation materials.Worked independently and with other directors preparing weekly development reports.Reviewed and prepared weekly operations report and newsletter.Entrusted to prepare and work with confidential data for human resources department, including performance evaluations, salary adjustments, bonuses, departmental criteria, and onboarding of new employees.Organized and supervised all administrative support for the division. Including hiring and overseeing temporary employees for needed projects.Maintained sales account database.Opened, reviewed, prioritized, and distributed incoming mail. Photocopied and faxed documents as part of correspondence and meeting preparation. Prepared semi-monthly payroll entries to ensure accuracy and compliance with policies, delivered reports to Payroll in a timely manner, investigated and resolved payroll discrepancies. Created PO numbers, paid invoices through SAP, vendor system set up, tracking payments and invoices to close projects at completion.Prepared operational budget and statistical reports to make recommendations for budget allocations. Tracked and reported on expenditures; monitored accounting reports and coordinate with Finance Department to resolve issues.