Effectively capture patient and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service and for system entry.Formulates brief sentences/paragraphs from referral/authorization orders and prepares correspondence in business letter format to provide clinical information to servicing providers.Determines whether patients are eligible to receive health care benefits under the insurance program by determining the patients’ status/eligibility the Primary Care Manger (doctor) type, and the appropriate referral/authorization path.Strong ability to maneuver several system and applications simultaneously.

Interact with outsourcing vendors for information and account updates relative to insurance tracking and hazard loss claims.Set-up payee headers; reconcile disbursements and escrow refunds.Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.Assist in responding to audits, procuring documents, with department mailings and other clerical duties.Handle/process checks and wires, stop payments, return checks and refunds.Handle escalated research and customer care issuesAssist team lead with training of new hires and serve as a mentor for new escrow processors as they gain experience with designated activities/functionsAddress questions of a complex nature/assist escrow processor with responses to sameMonitor/respond to email inquiries.Defined repayment terms to consumers and educated on default consequences.Displayed strong telephone etiquette, effectively handling difficult calls.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Monitored team performance and report on metricsDelegate task and set deadlinesTrained new employees on procedures and policies to maximize team performance.Nurturing team member strengths and identifying areas of improvements. Coaching to improve team member skills set.Representing and advocating for team needs.Performed team operational huddles.Worked with customers to put together plans focused on retaining property ownership.Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal retention and non-retention options.Put together and sent out reinstatement and payoff quotes.Accurately and promptly execute transactions, such as billing inquiries and account changes.Communicate loss mitigation options and decisions to customers.

Interact with outsourcing vendors for information and account updates relative to insurance tracking and hazard loss claims.Set-up payee headers; reconcile disbursements and escrow refunds.Assist with vendor issues, such as pulling legal descriptions, loading flood determinations, etc.Assist in responding to audits, procuring documents, with department mailings and other clerical duties.Handle/process checks and wires, stop payments, return checks and refunds.Handle escalated research and customer care issuesAssist team lead with training of new hires and serve as a mentor for new escrow processors as they gain experience with designated activities/functionsAddress questions of a complex nature/assist escrow processor with responses to sameMonitor/respond to email inquiries.Defined repayment terms to consumers and educated on default consequences.Displayed strong telephone etiquette, effectively handling difficult calls.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Monitored team performance and report on metricsDelegate task and set deadlinesTrained new employees on procedures and policies to maximize team performance.Nurturing team member strengths and identifying areas of improvements. Coaching to improve team member skills set.Representing and advocating for team needs.Performed team operational huddles.Worked with customers to put together plans focused on retaining property ownership.Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal retention and non-retention options.Put together and sent out reinstatement and payoff quotes.Accurately and promptly execute transactions, such as billing inquiries and account changes.Communicate loss mitigation options and decisions to customers.

Answered inbound calls from wide range of members, welcoming callers in polite, friendly and professional manner.Provide quality service to our members by performing inquires via phone, transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc.Acquire extensive product knowledge of deposit products along with the operational function of those products. Offer loan related products such as GAP, IWS, Credit Life & Dosaabo; out Omsiramce om addition to VyStar Investment Services, VyStar Real Estate Services, and other accounts based on our member's needs. Knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z Bank Secrecy Act/Anti-Money Laundering, Currency Transactions.Conducted performance evaluations, documented outcomes and made recommendations.Maintained confidentiality of banking records and client information to avoid possible data breaches.Prepared official checks for customer and internal bank needs.