• Presents program opportunities and assists producers with payment eligibility requirements for participation with the Farm Service Agency- focusing on Acreage Reporting, Farm Records, ELAP, NAP and other Disaster Programs• Manages the handbooks and policies of assigned programs, becoming the expert in those areas to better assist the producer and other office personnel.• Carry out office activities and functions pertaining to one or more of the program areas administered in the county• Interprets and explains procedures, program regulations and forms to producers and other agency personnel• Utilizes various web-based software applications to maintain producer data and processes automated forms• Uses high degree of initiative and judgement in planning and carrying out assigned tasks and resolving problems• Assists other agencies and other FSA offices with paperwork and producer information• Handles producer calls by checking on financial services, received applications, annual required paperwork, answering questions about programs and assisting with general needs

*Presented TE products, services, and capabilities to best meet the needs of the customer*Responded professionally and timely to inquiries from my Tier 1 accounts via multiple methods *Investigated and resolves customer issues – order entry, forecasts and demand, cumulative discrepancies, lead times, delivery, price, quality, product and tooling information and general inquiries*Worked with assigned Global Account Manager to execute the account plan for parts made globally along with Account Managers in several states*Was actively involved in ensuring on-time delivery both nationally and internationally, billing, and customer experience management for firmed orders *Performed statistical analysis relating to product, bookings, billings, opportunities and customer profiles *Focused effort on strengthening customer relationships by acting as a liaison between customer service and any internal points of contact including materials, planning, production, credit, accounting, quality and upper management*Participated in a Kaizen Project with 9 team members to decrease STR hits on order releasing, brainstorming the root causes, lines impacted, STR improvements and action items*Started the education process to become a certified Kaizen Facilitator and Trainer.*Maintains and processes multi-year tooling orders and projects totaling over $3M*Developed Standard Work Instruction documents that are published to the Automotive BU shared document site*Provided training for customer service associate groups on how to action the standard works*Supported Supervisor on Standard Works that are published and supported with training*Implemented process improvement on customer backlog order and inventory management and provides support to new and veteran customer service associates on how to use and organize their information*Trained new customer service associates on our team; chosen over other customer service associates with seniority

*Purchased and managed the procurement of Syngenta Products valued at over $11.0 million dollars and the Blue River Organic product line valued at over $200,000 dollars via online order entry and contract knowledge*Active team member in the sales force helping to cultivate relationships and retain a customer base of 200+ accounts*Championed a year-long project on obtaining legal ideal technology compliance agreements Seed Vendors*Initiated, developed, and administered a supply system and plan for current and future supply requirements*Acted as primary contact and liaison for 10 District Sales Managers and their customers along the East Coast*Assisted the Sales Manager in creating, implementing and managing yearly sales program on the corn and soybean product lines, as program manager of products*Operated sales program training to other CSRs and DSMs, explaining discounts, pricing and rebates*Created end user or grower set up numbers to track technology compliance agreements with the order*Assisted with order creation, data entry and pricing on the District Sales Managers customer orders*Managed sales program usage year-round, providing analytical reports to corporate management teams*Served as technical resource for all corn and soybean product lines*Continuously monitored and adjusted seed program information for clients and sales force, running 12 different sales programs in 2018 and tracking funds used weekly*Participated in daytime and evening dealer shows and traveling events on behalf of Seedway*Handled customer service calls by checking account credit, invoice look ups, previous year sales and returns and technology agreement research*Handled all of the touch-points to growers and dealers for the Grower Point of Sales report by mailing letters, sending emails, making phone calls and reaching out to their District Sales Managers

•Assisted management with clerical and administrative duties•Trained and provided mentorship to new team members•Maintained facilities, prepared food, and provided customer service to store patrons •Handled customer relations in a professional and friendly manner while in accordance with company policies•Held several positions within two facilities during college and shortly after

•Worked under the National Ag. Statistics Service (NASS)•Analyzed and compiled confidential data from crop and livestock surveys •Developed and maintained a weekly crop weather report and monthly Agricultural Yield Survey•Managed confidential data collection project for geographic mapping of 2010 update initiative •Managed data reconciliation project for 2007 farm census•Worked here seasonally during the summer and winter college breaks of 2008 and 2010