Terri Cook Email and Phone Number
Terri Cook work email
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Terri Cook personal email
Customer-centric Multi-unit Operations & Training Leader with 17+ years of progressive experience creating high performing teams that deliver on all sales, service, and operational metrics of success. Known for building and cultivating a multi-year, market-market strategy, setting the strategic vision and holding teams accountable for delivering exceptional and consistent results. Maintains a constant presence throughout area served to foster a sales/profit driving approach to across the all locations; serves as champion and role model for the Company’s values; and ensures customers enjoy a seamless, omni-channel experience. Strongly attuned to revenue enhancement opportunities and establishment of strategic priorities and effective cost containment.COMPETENCIES:Leadership • Strategic Planning & Execution • Operational Excellence • Multi-unit Experience • Field Human Resources Management • P&L Management • Budget Administration • Cost Control • Asset Management • Inventory Control • Staff Development • Recruiting • Coaching & Mentoring • Customer Service • Customer Retention • Quality Assurance • Training & Development • Safety • Revenue GrowthNOTABLE HIGHLIGHTS:• Achieved eight consecutive quarters of 100% regional team training/cross training completion. • Achieved five consecutive years of Q-to-Q double digit same store sales increases. (2008 – 2012) • Recognized as “Top Performer – Southeastern Region” for achievement of all Key Metrics. (2013)• Recipient of “Innovations in Safety Award”. (2013) • Recipient of “Spirit of a Leader” Award. (2009) • Two-time Recipient “General Manager of the Quarter”. (2011)• Recognized as a “Star Performer”.
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Team Lead ManagerChewy Jun 2023 - PresentUnited StatesResponsible for all aspects of supporting a.m. and running shift. Responsible to track TPH, UPS, production meeting information, FPY’s,employee engagements, CMLS accuracy. Inner department relations with OB, SOS, and EOS reports as well as Period updates. Assist with Problem solve issues and overall shift running functions. Track team members progress coming out of training. Covered multiple shifts and ran shift for a.m. who was OOTO and led the building in TPH through the month of December as well as setting a building high TPH of 150 in February. Deemed Chewtopian of the month by Senior Management in December 2023. -
Problem ManagerAmazon.Com May 2022 - Jun 2023Mt Juliet, TnStow-top 5%; Problem Solver-top performer introducing new features; Learning Ambassador(trainer) for Stow and Problem Solve -
Restaurant General ManagerMapco Express May 2021 - Oct 2021Brentwood, Tennessee, United StatesCorporate Trainer for Mapco Subways. Duties includes store Ops-ordering, inventory, hiring, training, orientations and brand standards, new product rollouts ,pricing, customer retention and long term growth, sales growth, profitability. Steritech and health inspections. In charge of training new store managers to Subway standards and all team members for new store openings. Achieved highest Steritech score since units opening. -
Fast Trac General ManagerChopt Creative Salad Company Feb 2020 - Apr 2021Brentwood, Tennessee, United StatesAGM- Duties included inventory control, customer retention, employee hiring and Training. Orientation. Sales growth, long term growth and sales plans, customer service, health inspection scores, brand inspection scores. Team building. -
Executive Director, Corporate KitchenOld Time Pottery, Llc 2018 - 2019Murfreesboro, TnRecruited to turnaround a failing café. Duties included inventory and inventory control, customer retention, employee hiring and training, sales growth, long-term growth / sales plans, customer service, health inspection scores (three at 100% during tenure), and team building. • Revamped menu, changed food vendors, cleaned up facility and hired customer service oriented staff. • Priced out menu for profit and designed daily specials. -
Fast Trac General Manager | Multi-Unit TrainerPanera Bread 2014 - 2017Greater Nashville Area, TnPromoted to position following exemplary performance in devising training strategy, overseeing implementation, and assessing its outcomes.• Led implementation of training and development programs to enhance and grow the brand• Proactively coached and developed all levels of managers and team members in the field.• Administered training and monitoring the effectiveness of new restaurant openings.• Took initiative to analyze gaps in restaurant performance and effectively applied training solutions.• Directing all functions within the Learning Management System (LMS) related to assigning, delivering, assessing, tracking, and reporting.• Successfully propelled Steritech/health inspection scores to passing levels within 30 days of tenure. Created “My Pleasure” program which led to the reduction of guest complaints by 50%.• Minimized turnover to < 80% within six months through strategic hiring and team management. -
Fast Trac General Manager | Multi-Unit OperatorArby'S Restaurant Group, Inc. 2013 - 2014Greater Nashville Area, TnServed as lead member of the restaurant management team. Managed restaurant FOH and BOH.• Evaluated and defined the guest experience at various points along the guest journey.• Built differentiated guest experience programs based on customer needs and observational research of customer driven data and insights.• Increased CSI scores by 15% within 45 days. Engineered several new inventory-counting systems amplifying inventory accuracy. • Helped raise over $7,000 in less than three weeks for “No Hungry Kid” program. -
Location Manager – Multi-UnitAramark 2012 - 2013Greater Nashville Area, TnProvided leadership, direction and influence to a 150-person staff and sustained brand and customer service standards for Popeye’s, Dunkin’ Doughnuts and Panda Express. Served as chief manager of operations, responsible for developing and executing strategy to meet operating and financial goals. • Led, mentored, engaged and developed teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.• Built revenue and managed budget, including cost controls with regard to food, beverage and labor.• Oversaw the day-to-day operations for the retail venues (main cafe and branded concepts).• Consistently met health inspection scores of 90% and above.• Carried our customer service contests, augmenting traffic by 14%. -
Earlier ExperienceVarious Companies 2002 - 2012Greater Nashville Area, TnO’CHARLEY’S, Nashville, TN | General Manager, 2008 – 2012CHILI’S, Nashville, TN | Department Manager, 2007 – 2008TEXAS ROADHOUSE, Franklin, TN | Department Manager, 2005 – 2007LOGAN’S ROADHOUSE, Nashville, TN | Department Manager, 2002 – 2005
Terri Cook Skills
Terri Cook Education Details
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Animal Science And Agriculture Economics
Frequently Asked Questions about Terri Cook
What company does Terri Cook work for?
Terri Cook works for Chewy
What is Terri Cook's role at the current company?
Terri Cook's current role is Multi-unit Operations Leader.
What is Terri Cook's email address?
Terri Cook's email address is co****@****ark.com
What schools did Terri Cook attend?
Terri Cook attended Brigham Young University.
What are some of Terri Cook's interests?
Terri Cook has interest in Disaster And Humanitarian Relief, Animal Welfare, Environment, Children.
What skills is Terri Cook known for?
Terri Cook has skills like Strategic Planning, Inventory Control, Cost Reduction/avoidance, Team Building, Team Leadership, Hiring And Staffing, Relationship Management, New Business Development, Budget Management, Payroll, Strategic Scheduling, Labor Control.
Who are Terri Cook's colleagues?
Terri Cook's colleagues are Lori Dixon, Connor Mclaine, Stephanie Roberts, Austin Randall Lll, Rich Brady, Sarah Stempel, Mshr, Andrew Dees.
Not the Terri Cook you were looking for?
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Terri Cook
Boulder, Co1gmail.com -
2everde.com, villagenurseries.com3 +171427XXXXX
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Terri Cook
Human Resources L Leadership L Training L Employee Engagement L Process Improvement L Facilitation Skills L Strategic Planning L ResourcefulShelbyville, Ky
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