Terri Cook Email & Phone Number

United States

Responsible for all aspects of supporting a.m. and running shift. Responsible to track TPH, UPS, production meeting information, FPY’s,employee engagements, CMLS accuracy. Inner department relations with OB, SOS, and EOS reports as well as Period updates. Assist with Problem solve issues and overall shift running functions. Track team members progress coming out of training. Covered multiple shifts and ran shift for a.m. who was OOTO and led the building in TPH through the month of December as well as setting a building high TPH of 150 in February. Deemed Chewtopian of the month by Senior Management in December 2023.

Mt Juliet, Tn

Stow-top 5%; Problem Solver-top performer introducing new features; Learning Ambassador(trainer) for Stow and Problem Solve

Brentwood, Tennessee, United States

Corporate Trainer for Mapco Subways. Duties includes store Ops-ordering, inventory, hiring, training, orientations and brand standards, new product rollouts ,pricing, customer retention and long term growth, sales growth, profitability. Steritech and health inspections. In charge of training new store managers to Subway standards and all team members for new store openings. Achieved highest Steritech score since units opening.

Brentwood, Tennessee, United States

AGM- Duties included inventory control, customer retention, employee hiring and Training. Orientation. Sales growth, long term growth and sales plans, customer service, health inspection scores, brand inspection scores. Team building.

Murfreesboro, Tn

Recruited to turnaround a failing café. Duties included inventory and inventory control, customer retention, employee hiring and training, sales growth, long-term growth / sales plans, customer service, health inspection scores (three at 100% during tenure), and team building. • Revamped menu, changed food vendors, cleaned up facility and hired customer service oriented staff. • Priced out menu for profit and designed daily specials.

Greater Nashville Area, Tn

Promoted to position following exemplary performance in devising training strategy, overseeing implementation, and assessing its outcomes.• Led implementation of training and development programs to enhance and grow the brand• Proactively coached and developed all levels of managers and team members in the field.• Administered training and monitoring the effectiveness of new restaurant openings.• Took initiative to analyze gaps in restaurant performance and effectively applied training solutions.• Directing all functions within the Learning Management System (LMS) related to assigning, delivering, assessing, tracking, and reporting.• Successfully propelled Steritech/health inspection scores to passing levels within 30 days of tenure. Created “My Pleasure” program which led to the reduction of guest complaints by 50%.• Minimized turnover to < 80% within six months through strategic hiring and team management.

Greater Nashville Area, Tn

Served as lead member of the restaurant management team. Managed restaurant FOH and BOH.• Evaluated and defined the guest experience at various points along the guest journey.• Built differentiated guest experience programs based on customer needs and observational research of customer driven data and insights.• Increased CSI scores by 15% within 45 days. Engineered several new inventory-counting systems amplifying inventory accuracy. • Helped raise over $7,000 in less than three weeks for “No Hungry Kid” program.

Greater Nashville Area, Tn

Provided leadership, direction and influence to a 150-person staff and sustained brand and customer service standards for Popeye’s, Dunkin’ Doughnuts and Panda Express. Served as chief manager of operations, responsible for developing and executing strategy to meet operating and financial goals. • Led, mentored, engaged and developed teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.• Built revenue and managed budget, including cost controls with regard to food, beverage and labor.• Oversaw the day-to-day operations for the retail venues (main cafe and branded concepts).• Consistently met health inspection scores of 90% and above.• Carried our customer service contests, augmenting traffic by 14%.

Greater Nashville Area, Tn

O’CHARLEY’S, Nashville, TN | General Manager, 2008 – 2012CHILI’S, Nashville, TN | Department Manager, 2007 – 2008TEXAS ROADHOUSE, Franklin, TN | Department Manager, 2005 – 2007LOGAN’S ROADHOUSE, Nashville, TN | Department Manager, 2002 – 2005