Terry Brown Email and Phone Number
My story includes many phases of technical solutions with a strong focus on quality and safety. I support business needs through technical tools and knowledge sharing to enable global success. My forte is in enhancement through liasing with users and developers defining requirements, testing solutions and training I excell at information sharing through documentation including technical writing, training, user requirements, system testing and project management with strong experience in operation, installation and maintenance of equipment. Other experience includes customer service, provisioning, billing, call center managing, escalated troubleshooting, and logistics,within the telecommunication and renewable energy industries.
Satec
View- Website:
- satec-global.com
- Employees:
- 75
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Software Support AnalystSatec Nov 2022 - PresentRemote - Nj From FlSupport internal and external clients with the company centric software used for retrieving and manipulating meter data. Work with development and customers designing requirements for new reports and other system enhancement. System maintenance and administration support for all users.
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Wind Turbine Software Support SpecialistGe Renewable Energy Mar 2017 - Oct 2022Schenectady, New YorkManage software installation projects for wind farms across the US to provide updated features and enhancements enabling wind farms to increase efficiency and decrease cost. Work with internal and external customers ensuring minimal interruption on productivity and always focusing on safety first. -
Facilities Transport EngineerCollabera Technologies Apr 2015 - Mar 2017Bridgeville, PaImplemented circuit provisioning solutions for network transport of digital and analog circuitry and translations Executed testing, provided technical support, designed cost analysis and facility solutions -
Switch EngineerAdex May 2013 - Apr 2015Provided installation, operation and maintenance of wireless and wireline networks Routinely performed upgrades of hardware and software, routing translations, network testing and provided level 3 tech support with RCA expertise.
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Switch EngineerArtech Information Systems Dec 2012 - May 2013Pittsburgh, Pa 15201Managed operation and maintenance of wireless and wireline networks. Provided performance optimization of network through routing translations, hardware and software improvements, Network Operation Center (NOC) management and ensuring timely resolution/RCA of issues and pre-identified risks -
Switch Engineer - At&TCorestaff Apr 2012 - Dec 2012Billings, Montana, United StatesProvisioned, operated and maintained switch and peripheral equipment to provide excellent wireless network service Performed NOC monitoring and helpdesk support, database maintenance, and trouble ticket progression
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Switch EngineerRural Cellular Corporation May 2003 - Apr 2012Hays, KsProvided optimal network performance through hardware, software, testing and database management. Performed installation, routing translations, upgrades, de-installations, NOC support, also collaborated with engineering and field teams for risk assessment and resolutions. ▪ Created and maintained regional relational database which improved tech and team effectiveness▪ Managed operational logistics including scheduling of tech team, equipment warehouse inventory, dispatching, public utility information and more -
Management Information Systems ManagerAt&T Mar 1990 - May 2003Systems support for desktop customer care. Supported multiple call centers with various systems through all stages of change from identifying need, cost anaylysis and business requirement to post implementation training and user support.. Worked closely with system developers, training department, and users to improve desktop support for customer care.
Terry Brown Education Details
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Business, E-Commerce
Frequently Asked Questions about Terry Brown
What company does Terry Brown work for?
Terry Brown works for Satec
What is Terry Brown's role at the current company?
Terry Brown's current role is Systems Operations | Technical Writer |Training |Quality Management |Software & Hardware |Technical Support |.
What schools did Terry Brown attend?
Terry Brown attended Eastern Gateway Community College, University Of Phoenix.
Who are Terry Brown's colleagues?
Terry Brown's colleagues are Vitaly Shestakov, Esli Tedino, Adama Coulibaly, Rama Gabay, Flavia Tau, Rachel (E-Mail), Pini Atias.
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Terry Brown
St Paul, Mn4hotmail.com, wipro.com, gmail.com, mediglobe.com -
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Terry Brown
Los Angeles, Ca3pearlmeyer.com, sibson.com, lacare.org1 (888) 4XXXXXXX
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Terry Brown
Alexandria, Va2uwp.edu, aascu.org -
Terry Brown
Dallas, Tx1pinelake.org2 +160182XXXXX
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