Terry Dray Email & Phone Number

Tel Aviv District, Israel

Tel Aviv-Yafo, Tel Aviv District, Israel

Responsible for ensuring that our customers are successful in achieving their goals using our product. This involves building strong relationships with customers, understanding their unique needs and pain points, and providing strategic guidance and support to help them fully utilize and optimize the WalkMe platform. CSMs work closely with cross-functional teams at WalkMe, including sales, product, and technical support, to ensure that customer needs and feedback are effectively communicated and addressed.

Tel Aviv District, Israel

As a Strategic Digital Adoption Consultant, I am responsible for helping organizations achieve maximum ROI on their digital investments. I work with strategic and enterprise clients to identify areas for improvement and develop customized adoption strategies to drive user engagement and satisfaction. My expertise in data analysis and user behavior is key in determining the success of digital adoption initiatives.

Tel Aviv-Yafo, Tel Aviv District, Israel

- Manage end-to-end implementation projects for customers of varying sizes and complexity- Collaborate with cross-functional teams including sales, customer success, product, engineering, and support to ensure a seamless customer experience- Understand customer requirements and recommend solutions to meet their needs, working closely with the customer to ensure alignment- Create and execute project plans, manage project timelines, and communicate project status to all stakeholders- Drive issue resolution, troubleshoot problems, and provide timely and effective solutions to customer issues- Manage customer expectations and ensure customer satisfaction- Train customers on the WalkMe platform and provide ongoing support as needed

Tel Aviv Area, Israel

WalkMe is the Digital Adoption Platform (DAP) that simplifies user experience and drives user action using insights, engagement and guidance capabilities. Today WalkMe's platform is used by over 1,000 enterprise customers and thousands of SMBs from various industries and verticals, including more than 30% of Fortune 500 companies. WalkMe has received multiple industry awards including Forbes Cloud100 World's Best Cloud Companies, Deloitte Fast 500 North America (Ranked #6 in the Software Industry #13 overall), and Gartner Cool Vendor.The context-intelligent platform, utilized by both employees and customers, guides users and drives them to action within any web and mobile experience. The platform anticipates users' needs and provides help exactly when and where they need it. WalkMe also drives users to action by highlighting new features and recommending relevant high-value offerings. Implementing WalkMe is fast and does not require integration or modification to the website or app. Operating WalkMe requires no technical knowledge. The results include higher revenue, fast and deep adoption, a drop in training time and costs, lower support costs, and an overall boost in user experience.

Tel Aviv Area, Israel

- Enhance Duplex experience via product iterations and internal operations analysis - Develop and implement quality assurance policies and procedures.- Monitor and evaluate product and service quality to ensure adherence to standards and specifications.- Conduct manual and automated testing to identify defects and issues.- Document and report test results, defects, and issues to developers and project managers.- Collaborate with developers, product managers, and other stakeholders to resolve issues and improve quality.- Continuously improve the testing process by incorporating new technologies and methods.- Provide training and guidance to other team members on quality assurance best practices.

Responsible for all aspects of office management, including: organization of data related to invoicing, rent collections and vendor management. Implemented a “paper-less” office environment.

Responsible for:- Recruiting, training and supervising staff-Managing budgets-Promotional and marketing strategies - Managing inventory- Preparing and presenting staffing/sales reports- Liaising with customers, employees, suppliers, licensing authorities and sales representativesmaking improvements to the running of the business and developing the restaurant.

Responsible for monitoring news cycles for several industries, including healthcare and technological mobility. Ghost writer of Op-Eds, simultaneously managing a number of clients’ social media accounts, and selected to coordinate the press at the 2016 Genesis Awards ceremony.

Responsible for responding to customer inquiries related to product information, request for samples, product returns, complaints and payments processed.

Responsible for producing training documents outlining the steps required to efficiently sell Boots products. Responsible for writing, editing, formatting, and publishing the training materials and product workbooks. Created new template for the product workbook.

Miami/Fort Lauderdale Area

Responsible for various administrative and office management duties, including categorized emails, organized the events calendar, responded to phone calls and emails on behalf of the Senator. Ghost wrote formal correspondence on behalf of the Senator.

Master Of Business Administration - Mba, Business Administration And Management, General

The program’s has provided me with managerial tools that will enable integration into the business world in growing companies, &.

Bachelor’S Degree, Political Science With A Focus On International Business

Activities and Societies: The National Society of Collegiate Scholars.

Political Science And Government

I focused on international relations and business communications while studying at the American University of Rome for the Fall semester.