Terry Keith Email and Phone Number

Documentation• Developed sales, installation, and support guides for all hotel service products.• Documented hotel client software and hardware installation, testing, and support procedures.• Created 15 web Portal user guides and 30+ TV Certifications for 14 separate hotel software releases.• Documented client contracts, Statement of Work, and ongoing client support processes.• Worked with QA and Engineering to develop TV Certification process used across company.• Assisted IT and Network Engineering in documenting hotel front-end and in-room network topology.• Collaborated with Software team to produce internal Software Architecture Overviews.Trademark / Patent Management• Created, applied for, and managed product Trademarks with US Patent & Trademark Office (USPTO).• Authored Patent Application for proprietary secure network for hotels and managed Patents for all EI and Life|ware products with USPTO.• Developed Excel spreadsheets to manage all EI Patents and Trademarks and assessed Trademark usage to consolidate portfolio, reducing maintenance costs by 70%.Sales / Marketing• Developed sales and marketing brochures and presentations for hotel guestroom software, features, and products.• Wrote voiceover and on-camera scripts, directed videoshoots, and recorded voiceovers for sales, product demonstration, and marketing videos.• Created brochures and user manuals for handheld remotes, set-top boxes, and network adapters.• Staged photoshoots of all hardware for user manuals, cutsheets, and marketing collateral.

• Documented evolution of Life|ware home automation software/hardware from concept to launch.• Created Life|ware product names and applied for/managed Trademarks with USPTO.• Wrote scripts and developed audio-visuals and handouts for marketing and sales presentations.• Authored and distributed new product and event Press Releases.• Developed sales and installation training courses and manuals for Life|ware Dealers.• Created detailed assembly and user manuals for all Life|ware products.• Developed and printed takeaways for tradeshows and talking points for sales staff. Delivered product demos to potential clients and directed photoshoots of demos in tradeshow booths.

Worked with aviation and aircraft maintenance experts to design and produce training for fleet maintenance/inventory tracking software.Conducted full-scale needs analysis, developed delivery strategy, and determined content for 5 separate user courses.Using Word, PowerPoint, and Visio, designed and produced software training for classroom delivery.Developed plan to deliver training to Field Service employees at 10 remote sites.Prepared Executive Summary and strategic rollout plan for over 400 employees, including floor supervisors and midlevel and upper management.

• Managed multiple simultaneous telecom documentation projects with excellent customer feedback.• Produced over 7,000 pages of user documentation for multiple telecom product releases.• Created on-line/printed documentation for 4 major Bell Labs network applications.• Pioneered use of review software to reduce small/medium-sized projects’ time to market by 30%.

• Managed 3 telecom documentation projects with excellent feedback, producing over 1,000 pages of network management documentation for multiple product releases.• Using Adobe FrameMaker and Acrobat Pro, produced hardcopy and PDF manuals, shipped or e-transferred deliverables to customers, meeting all delivery dates on schedule and within or under budget.

• Managed an average of 6 simultaneous telecom projects from start to market.• Worked closely with Bell Labs technical staff to document telecom network management systems.• Produced over 10,000 pages of telecom billing/network management documentation.• Improved production processes resulting in 40% faster turnaround and 50% cost reduction.